3400 Interstate 10 Service Road, Metairie, LA 70001, United States of America
#11 of 17 hotels in Metairie
Guests' ChoiceBased on 632 hotel reviews
7.4Cleanliness
7.9
Comfort
8.0
Location
8.3
Facilities
7.7
Staff
8.4
Value for money
7.6
Free WiFi
7.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 8, 2024
Toi
United States of AmericaThe area it’s in is quite and peaceful place
Stayed in April 2024
Reviewed: April 27, 2024
Sades
United States of AmericaNo complimentary breakfast in the morning. The elevator is very slow; needs more space as well.
Its was very clean and quiet.
Stayed in April 2024
Reviewed: April 15, 2024
S
United States of AmericaThe lobby coffee was very good, but only served in limited hours. The in-room coffee was not very good.
Comfortable room and the cleaning staff respected our Do Not Disturb sign. I asked that the pillows be replaced as the last guest may have never showered. The linens were clean, but the pillows smelled. It was done while we were away.
Stayed in April 2024
Reviewed: March 25, 2024
Vanessa
United States of AmericaBottom floor/elevators had a funky smoke odor but we stayed on the 3rd floor and the smell was not up there.
Beds were very comfortable, AC worked great, and the room Had a nice balcony door for fresh air.
Stayed in March 2024
Reviewed: March 24, 2024
Marco
United States of AmericaThe furniture was total junk. The cabinet holding the refrigerator didn't have a solid bottom so the frig came out of the slot and you had to fight to open and get back in. The small couch table has broken legs , the draw on the desk only opened after a four round decision fight and the another to get it back in. Just looking at the sliding glass door made it slid and slam into the frame. The carpet gets the bottom of your feet dirtier than walking across a dirt road.
The room looked nice with updated. The bed was comfortable and enjoy my sleep.
Stayed in March 2024
Reviewed: March 13, 2024
Gladys
United States of AmericaThe hall smell really bad
Stayed in March 2024
Reviewed: March 6, 2024
Kim
United States of AmericaSome areas needed maintenance
Staff was friendly. Kind of close to the central. Ihop made it convenient for late night munchies. Front desk was helpful with late check out
Stayed in March 2024
Reviewed: March 4, 2024
Saints
United States of AmericaParking is horrible.
Staff and room type
Stayed in December 2023
Reviewed: February 15, 2024
Satin
United States of AmericaThe bathrooms are extremely outdated
Loved how IHOP was right next door.
Stayed in January 2024
Reviewed: January 29, 2024
Mack
United States of AmericaThe bed
It was ok
Stayed in November 2023
Reviewed: January 20, 2024
Martha
United States of AmericaNothing
Everything
Stayed in December 2023
Reviewed: December 8, 2023
Rohan
United States of AmericaNot as clean as I would have liked it to be. No breakfast included. Very small & simple coffee bar. There was nothing that made us want to come back again.
Location, historical pictures and how each room had a theme.
Stayed in November 2023
Reviewed: November 22, 2023
Robert
United States of AmericaNo blackout curtains.
Quiet, good bed.
Stayed in November 2023
Reviewed: October 23, 2023
Alphonso
United States of AmericaGood location
Very nice location and place was clean
Stayed in October 2023
Reviewed: October 8, 2023
Fred
El Salvadormaid service spotty. One day total cleaning next day no cups, no cleanup of ice bucked. This happened twice in 5 days
OFront desk friendly
Stayed in October 2023
Reviewed: October 4, 2023
Donna
United States of AmericaLocation and cleanliness
Stayed in September 2023
Reviewed: September 11, 2023
Tony
United States of AmericaReservation complications resulted in being billed 3 times for one stay. Eventually resolved by management
Stayed in September 2023
Reviewed: July 27, 2023
Joel
United States of AmericaNothing, it was a great stay
Conveniently located, very friendly staff
Stayed in July 2023
Reviewed: July 4, 2023
Krystle
United States of AmericaIt’s just an older hotel. Power outlets were limited and paint peeling but that comes with the territory.
Staff are very friendly and helpful and handled any request we had.
Stayed in July 2023
Reviewed: June 26, 2023
Kuuan
United States of AmericaBreakfast was listed as free upon booking. The only "Breakfast" is coffee. That's it, which is misleading. They are attached to an IHOP, but you must go in and purchase as normal. Staff was underwhelming and not attentive from check in to check out. Probably will not stay again just for the lack of hospitality. Also, when I checked in and received my keys, it was to an OCCUPIED ROOM!! I opened the door to a couple in their room. When I returned downstairs and informed the front desk, after given a new room, I received a half a** apology. A guest should feel confident that they would not be intruded upon our be the intruder in someone else's assigned room!!
The convenience to the attractions I was interested in during my visit.
Stayed in June 2023
Reviewed: June 1, 2023
Ebony
United States of AmericaWas charged $10 for dye on a pillow case that will likely be completely cleaned with bleach and placed back into rotation. The wifi was TERRIBLE. This is NOT a good place if you're needing to get any work done without your own mobile hot spot.
Really enjoyed the balconies as I like to sit outside and people watch. The staff was really helpful and friendly (sans the male manager), and it's located super close to restaurants, a mall, and the business district.
Stayed in May 2023
Reviewed: March 27, 2023
Richardson
United States of AmericaLocation was ok. Room rate for 2nd nite was increased $9 and I am not sure why????
Stayed in March 2023
Reviewed: February 20, 2023
Linda
United States of AmericaI had to go down to the front desk three separate times to get replacement keys and still was unable to get into the room. Maintenance was finally called and said the battery on the door needed to be replaced. So they let us in and said they'd fix it in the morning, which was fine since we were leaving anyway and didn't need to go anywhere in the mean time. Maybe I should have pressed the issue, but no offer of any compensation for the inconvenience was presented. So my kids, all 5 and under, after midnight, all had to wait in the hallway with my husband for over 30 minutes while I went back and forth trying to get the key situation resolved for a room that is quite nearly as far as you can possibly get away from the front desk and we still paid full price for the dang room... The staff were all kind enough, but I can't say I'm too keen on staying there again for fear of the same issue happening.
Clean and comfortable enough to rest for the night. Breakfast was better than average with pancakes, eggs, bacon and sausage in addition to muffins, bagels, and oatmeal options. Kind staff.
Stayed in February 2023
Reviewed: February 19, 2023
Theata
United States of AmericaNo indoor pool. Fitness room nautilus equipment was down. There was No sanitizer to wipe down equipment. The sliding glass door was not very secure.
IHOP being accessible.
Stayed in February 2023
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