233 West Santa Clara Street, San Jose, CA 95113, United States of America
#47 of 83 hotels in San Jose
Guests' ChoiceBased on 373 hotel reviews
7.9Cleanliness
8.5
Comfort
8.5
Location
8.7
Facilities
7.9
Staff
8.7
Value for money
7.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 8, 2024
Paolo
ItalyNothing went wrong - the Hotel position is strategic in San Jose.
We were all perfect managed by Jennifer G. the FO Supervisor She made us feel like at home with champagne 🥂 during the checkin operation and during all of our stay she took care of us on a super manner. Grazie JG see you soon again I hope
Stayed in May 2024
Reviewed: May 6, 2024
Maria
United States of AmericaThe location was walking distance to many restaurants and bars.
Stayed in May 2024
Reviewed: March 24, 2024
Josie
United States of AmericaPaying for valet parking
Stayed in March 2024
Reviewed: February 23, 2024
Marta
United States of AmericaAir conditioning a bit noisy
Stayed in February 2024
Reviewed: February 8, 2024
Kevin
United States of AmericaNothing really stool out as being bad.
The hotel was comfortable and clean. We parked on the street as it was free that weekend, otherwise we would have had to pay. The bar was nice and comfortable.
Stayed in November 2023
Reviewed: January 31, 2024
Deborah
United States of AmericaThe shower handle was very hard to turn.
Location is great, staff is very friendly, room was clean and comfortable.
Stayed in January 2024
Reviewed: January 4, 2024
Stephanie
United States of AmericaThe bed was uncomfortable for us. A mattress topper could greatly improve one’s quality of sleep and make it feel more luxurious like the hotel.
Beautiful, iconic hotel established in 1931. Very clean, exceptional staff. Valet parking, complimentary champagne at check in. Large bathrooms. Complimentary ear plugs if airplanes or sirens bother you. Excellent location to SAP center and San Pedro Square.
Stayed in January 2024
Reviewed: December 1, 2023
Robin
United States of AmericaParking is expensive
Location was great as attending event at SAP center. Coffee pot was a challenge and staff came to fix upon request in minutes and also brought extra coffee- yeah!!!
Stayed in November 2023
Reviewed: November 16, 2023
Gail
United States of AmericaCleanliness
Stayed in October 2023
Reviewed: November 8, 2023
Kanong
United States of AmericaNo microwave
Nice bathroom
Stayed in November 2023
Reviewed: October 26, 2023
Melanie
United States of AmericaToilet kept clogging. Would have preferred a bath to a shower. No breakfast.
I likes the bar area. Rooms were well decorated.
Stayed in October 2023
Reviewed: October 22, 2023
Marianne
FinlandAirconditions voice in the room. It was very noicefull
Location is good and staff was in all very nice and helpfull
Stayed in October 2023
Reviewed: October 12, 2023
Mike
United States of AmericaTook forever for housekeeping to come they completely missed us one day, a little bit of an older outdated hotel
The location was good for our purposes
Stayed in October 2023
Reviewed: September 8, 2023
Nora
United States of AmericaNo restaurant in property and no breakfast available.
Good location, exceptional staff specially Nadia and Jose. Love the fact that ADA parking is in front of property. LOVE the coffee!!!! Stayed In ADA room and love the space available for mobility accommodations.
Stayed in September 2023
Reviewed: September 4, 2023
Jade
United States of AmericaThe carpets were dirty.
The staff were amazing. Everyone was so helpful and kind. I really liked the location as well.
Stayed in September 2023
Reviewed: August 9, 2023
Emma
United KingdomHaving to pay $47 to park a motorbike outside for the night.
The room
Stayed in July 2023
Reviewed: July 19, 2023
Hagen
United States of AmericaHousekeeper started cleaning our room before we finished the check out process. We had been at an anime convention and as such we had been cosplaying. The housekeeper had thrown our wigs into the trashbag already, we were able to recover them, but they had been slightly damaged and this was very distressing to my partner who had put alot of work into the wigs. Also this place won't let you pay in cash and put the deposit for the room on a card, whole stay had to be paid with using my bank card. Could've been disastrous for our weekend if we had gotten to town after my bank closed.
Nice rooms, lovely bathrooms with enjoyable amenities. Beds were very comfortable and besides the quiet hum and hustle of the city streets outside I did not hear the other guests in the hotel. Theres even an airport nearby and planes fly somewhat close to the hotel on landing routes. Never heard a single plane.
Stayed in May 2023
Reviewed: June 26, 2023
Jeff
United States of AmericaTV didn't work even after I spoke to front desk. Pillows were awful. Please supply pillows of different heights and softness. Street noise was louder than I expected being on the 9th floor.
Location to freeway. Comfort
Stayed in June 2023
Reviewed: May 8, 2023
Vanessa
United States of AmericaTraffic at night until 1am made it hard to sleep
Hotel Well maintained
Stayed in May 2023
Reviewed: April 30, 2023
Christopher
United States of Americaamazing friendly staffing
Stayed in April 2023
Reviewed: April 29, 2023
Adriane
United States of Americabed was hard. The AC in our room didn’t work, main fence did try to fix it and brought us an industrial fan
proximity to places we visited
Stayed in April 2023
Reviewed: April 18, 2023
Elise
United States of Americano breakfast that was promised
clean, convenient
Stayed in April 2023
Reviewed: April 1, 2023
Sean
United States of AmericaHotel bar was obscenely overpriced, even for the area.
Convenient location, nice rooms, great decor and atmosphere
Stayed in March 2023
Reviewed: March 19, 2023
Theresa
United States of Americano cafe or restaurant on premise
Stayed in February 2023
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