Some amenities were non-working. Had to ask the staff to turn temperature down in gym from 83 degrees to something appropriate in the 70s. Blind in bedroom was nonworking, had to ask staff to repair. Privacy blind in living room broke as well and had to be repaired. Complimentary housekeeping does not clean your room. Rather just a refresh with new towels and bed making. No new sheets or cleaning of restrooms or kitchen or floors. Last day of our stay the staff forgot to tell housekeeping to clean our room. Also we got locked out of our room in our last day because the system checked us out. Also the jacuzzi was not working on multiple occasions. The spa temperature was working intermittently according to staff. Also the onsite restaurant didn't cook our venison at the correct temp and gnocchi was raw and the dish had to be sent back. Family was already done eating by the time the dish was ready and we asked staff to comp the dish and we were given a couple of drinks for free to make up for it. That was helpful but we didn't want to patron the restaurant again. Underneath the couch bed, there were old gummy candies from a previous resident. Also the indoor bathtub jets were filthy from old mold. Just some disappointing experiences, but hopefully they can be addressed. We hope to stay at the property again.

Overall customer service was good. Quality and value of stay was good as well.

Stayed in March 2024

My wife and I stayed at Desolation hotel for 2 weeks. From the warm welcome on arrival to the wonderful facilities this boutique hotel is perfect. It is conveniently situated a 5 or so minute walk from the main ski gondola at Heavenly and a very short walking distance to the village and lake. There is lots of parking for guests and we used it as a base to ski Kirkwood, Northstar and Palisades. After a day skiing the pool, hot tub fire pits and private sauna were wonderful. Our room had a very boutique high end 5 star feel and facilities like the gym are nicely equipped with Peleton bikes. The in house restaurant Maggies is the best restaurant we visited in 3 weeks in California. We will definitely be back ! Sent from my iPhone

Stayed in March 2024

Nothing! Desolation Hotel and their staff are awesome! We arrived late at night due to our flights being delayed, but despite reception being closed, the hotel kept in touch with us and made sure we could access our room without and problems. The service was exceptional.

The Desolation Hotel is sublime! It lived up my expectations after a lot of research on the best places to stay in Lake Tahoe and based on all the expert reviews that I had read in advance. Amazing attention to detail across all aspects of the property and the wonderful friendly staff made this a great place to stay. The room aesthetics are fantastic, Maggie’s restaurant is top notch for either a delicious cocktail or a sumptuous meal, and the pool and spa area with the fire pits and the chill vibes were the perfect spot to relax after a day on the slopes. My wife I travelled from Australia to ski in Tahoe. We have travelled all around the world. So glad we chose to stay at Desolation Hotel!

Stayed in February 2024

The staff was great and everything was in walking distance very clean and modern

Stayed in February 2024

That the heat is with an A/C but the heated bathroom floors and fireplace were a veey nice touch

The location, the amenities and the big balcony

Stayed in February 2024

Not enough closet space

Everything!

Stayed in February 2024

the shower head pressure could be better.

the outside bath tub w/ heater was wonderful.

Stayed in February 2024

Everything in this place is perfect! The rooms are super comfortable, great location, staff, amenities! We loved it and will absolutely come back!!! Complete kitchenete, top electrodomestics! Great place

Stayed in January 2024

I wish the tv channels included ESPN so we could watch the college football games and not have to go to a restaurant to watch them as the playoffs were taking place . And also whatever happens try not to stay in room A31 as it’s next to the restroom used by the restaurant Maggie’s and it can be quite noisy

The location is great, the room is just stunning, the staff especially Ellen from front desk is great. She gave us the best recommendations of what to do in Lake Tahoe. We used the gym as well which was great!

Stayed in January 2024

Hopefully have more daily supplies, like toothpaste and bottle of water

Stayed in December 2023

I asked for a view , there was not much of a view .

Stayed in December 2023

The AC installed in our unit was a bit noisy during the night

Clean, great sauna and heated swimming pool, good restaurant

Stayed in November 2023

N/A

Maggie's was amazing. Had dinner and breakfast, both were delicious!

Stayed in October 2023

Nothing

Contemporary design and the room is really cozy. The staff is friendly

Stayed in October 2023

We had a beautiful stay at Desolation hotel. The rooms were clean, well appointed and stocked with everything we needed. The modern, higher end feel of the room was comfortable and relaxing. We enjoyed the unique fireplace and soaker sub on the balcony. The property was located within walking distance to many shops and restaurants. We would return and highly recommend this property.

Stayed in September 2023

N/A

Our stay at the Townhouse was a wonderful experience. The room was impeccably designed with great attention to detail, making it feel like a cozy retreat. The staff were not only friendly but also highly responsive, ensuring our needs were met promptly. We'll definitely be returning!

Stayed in September 2023

NA

The desolation hotel went above and beyond. It’s clear they put so much thought into their rooms. They didn’t miss a single detail. Tons of towels, Dyson hairdryer, subzero fridge, the MOST comfortable mattress and down pillows, wireless chargers, dishes, silverware, drinking glasses, I could go on and on. Trust me you won’t be disappointed, you’ll be blown away.

Stayed in September 2023

Noisy neighbors outside the hotel.

Fabulous modern amenities, heated bathroom floor, walking distance to town center and Stateline.

Stayed in September 2023

Waitress wasn’t super friendly. There was a lollipop stick stuck to the pillow in the room when we checked in (it was the grey throw pillow that went on top of the bed)

Restaurant food was really good!! Front office staff always super nice and helpful. Nice to have beach access now! Can’t wait to come back

Stayed in September 2023

Cost

Charging, dry sauna, good location

Stayed in August 2023

That I had to leave

- Bethany at the front desk. So sweet and helpful. Made us feel so welcome. Also helped my husband set up suprise room decorations for my birthday - Decor and upgrade of the rooms. It was top notch!!! We didn't even want to leave the room -Tub on the balcony.. I enjoyed it so much and it retained heat - the place was so clean -complimentary Beach tickets - complimentary birthday champagne - complimentary laundry room - noise level... I could hardly hear anything my whole time there -center..close by everything - complimentary bikes The bed and sheets was AMAZING... felt like I was wrapped in a cloud If I ever come back to lake tahoe I wouldn't even look anywhere else

Stayed in August 2023

This is our first trip to Lake Tahoe. Our family spent 3 wonderful nights in this hotel. The hotel equipment is very new, very delicate, and very high-quality, but there is a problem that the hotel has too few parking spaces. And the surrounding area is surrounded by hotels, so that we have to park the car on the side of the road, because it is the first time to go to lake tahoe, all the public parks are full and closed, we can't participate in some local play projects and enjoy the beautiful scenery, we recommend the hotel The staff can make some travel suggestions for tourists to optimize their itinerary and get a better experience.

This is our first trip to Lake Tahoe. Our family spent 3 wonderful nights in this hotel. The hotel equipment is very new, very delicate, and very high-quality, but there is a problem that the hotel has too few parking spaces. And the surrounding area is surrounded by hotels, so that we have to park the car on the side of the road, because it is the first time to go to lake tahoe, all the public parks are full and closed, we can't participate in some local play projects and enjoy the beautiful scenery, we recommend the hotel The staff can make some travel suggestions for tourists to optimize their itinerary and get a better experience.

Stayed in August 2023

One of the toilets was not flushing properly, and the AC units tended to get a of condensation and would drip onto the floor.

Loved the stay, staff was always incredibly helpful and friendly. The staff knew it was my birthday, and they surprised me with a complimentary bottle of chardonnay and the cutest handmade card. Accommodations were fabulous. The beds very comfortable. Loved having a full size kitchen. Pool was lovely, and beach passes were great. I would definitely recommend the property. The townhouse room was very clean and very nicely decorated. The kitchen had everything we needed to prepare and serve meals.

Stayed in August 2023

Boutique hotel and not a busy big hotel.

Stayed in July 2023