1230 West Poplar Avenue, Collierville, TN 38017, United States of America
#5 of 5 hotels in Collierville
Guests' ChoiceBased on 231 hotel reviews
5.4Cleanliness
6.1
Comfort
6.1
Location
7.5
Facilities
5.7
Staff
7.1
Value for money
6.0
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 28, 2024
Mercedes
United States of AmericaN/a
Stayed in March 2024
Reviewed: March 25, 2024
Mason
United States of AmericaTrain noise all through the night made it hard to sleep.
Stayed in March 2024
Reviewed: March 20, 2024
Desiree
United States of AmericaAlong further inspection of the room I noticed a large what appeared to be a stain in the tub with a puddle of stagnant water, I was unable to have a nice warm shower after a 6 hours drive due to the condition of this bath tub.
Over all the stay was great, the staff was extremely friendly and helpful. The bed was comfortable and the room was nice.
Stayed in March 2024
Reviewed: December 31, 2023
Mirenda
United States of AmericaN/A
The front desk person.
Stayed in December 2023
Reviewed: December 28, 2023
David
United States of AmericaNo handicap rooms despite being told there was when I made reservation. No handicap parking. Long walk outdoors to room. 15 minutes to get a staff person at counter at 11p. No mobile luggage rack to help stuff to room.
Bed and pillows were excellent
Stayed in December 2023
Reviewed: October 26, 2023
Ashley
United States of AmericaThe breakfast wasn't good. One of my daughters got cereal, the milk was spoiled. My other daughter made a waffle and the batter tasted stale like it had been there a while.
The room was decent and the AC worked great! The bed was hard and there were cigarette burn marks on our blankets. The room reeked of cigarette smoke even though i booked a non smoking room.
Stayed in October 2023
Reviewed: October 11, 2023
Butterfield
United States of Americasmoke detector beeped all night,
The lady at the front desk was helpful and pleasant.
Stayed in October 2023
Reviewed: July 29, 2023
John
United States of AmericaMy Wife said the room's A.C. was inoperative. THis was significant , as it was a Memphis summer.
Staff was courteous.
Stayed in July 2023
Reviewed: July 12, 2023
John
United States of AmericaReturning [our 2nd stay] we were put in a different room where the AC did not work/worked tepidly at best, in the middle of a Memphis summer. >:( Other amenities did not work properly, and furniture had been broken by previous occupants and was unrepaired. The wafflemaker burned the waffle at breakfast the next day, though other aspects of breakfast worked fine.
The price was favorable. I was able to house me, My wife and our three children. Going to our destination in Indiana was fine. The staff was helpful during our 1st visit.
Stayed in July 2023
Reviewed: July 4, 2023
Jewaun
United States of AmericaNO POOL AND MADE ME CHECK IN LATE AND COULD NOT GET A LATE CHECK OUT PEOPLE WALKED IN ON ME WHILE I WAS IN THE SHOWER
Price
Stayed in July 2023
Reviewed: June 7, 2023
Ashwien
Surinamerailroad close by, girl at desk very slow
lots of parking, close to my purpose to facility, paid cash
Stayed in June 2023
Reviewed: June 7, 2023
Ashwien
Surinamethe breakfast was very basic, not even tea, the girl at the desk, very slow
location for my purpose was good, price was good value, loads of parking
Stayed in June 2023
Reviewed: May 29, 2023
Alftan
United States of AmericaThe pool has never been opened and I’ve stayed there twice. Other than that can’t complain for the price..
The overall stay was good.. location was perfect to the event we were attending.
Stayed in May 2023
Reviewed: May 27, 2023
Howard
United States of Americasome lights didn’t work. bath area very small. limited selection of channels available
good refrigerator. ac worked well good water pressure in the shower
Stayed in May 2023
Reviewed: May 19, 2023
Tom
United States of Americaa bit rundown. nothing major
location good parking bed comfortable good value
Stayed in May 2023
Reviewed: April 29, 2023
Jessica
United States of Americasmelled like marijuana everywhere. Had to ask for a new room because the first one we got the door going to the connected room was open and broken and would not shut or lock. The bathroom was not very clean.
close to the soccer fields we were playing at. decent breakfast.
Stayed in April 2023
Reviewed: April 24, 2023
Ray
United States of AmericaNo access to the main lobby with out having to walk around the building or carry luggage up a flight of stairs.Also the room furniture needs updated. Dressers missing knobs microwave was old and fridge had rust around the bottom but both worked.
Breakfast was good without the exception of having egg.
Stayed in April 2023
Reviewed: January 17, 2023
Crystal
United States of Americawe had a roach crawling on the wall then discovered a graveyard of roaches behind the bed.
location was right in the middle of everything.
Stayed in January 2023
Reviewed: November 20, 2022
Denise
United States of AmericaWas no food at breakfast most was empty time was 7:30 a.m. TV wasn't working at beginning. Key card did not work. For was hard to open.
The comfort of the bed
Stayed in October 2022
Reviewed: October 4, 2022
Eddie
United States of AmericaCleaner floors 1st floor room as the hotel wasn't 1/2 occupied
N/A I left before 6:00a
Stayed in October 2022
Reviewed: September 17, 2022
Kimberly
United States of AmericaThe room's bathroom was the worst. The room phone didn't work. The lighting was poor. I had already paid at the property, however I couldn't stay there. I went to a Hilton Garden Inn to stay.
Stayed in September 2022
Reviewed: September 13, 2022
Patrick
United States of AmericaThe rooms smelled strange, besides the old smell. The toilet couldn't flush unless we took the tank lid off.
The breakfast is sufficient and basic. The bad was comfortable. It's in a nice area of Collierville. You can tell the rooms have been redone recently
Stayed in September 2022
Reviewed: September 13, 2022
Jazmine
United States of Americathe pool wasn’t open the room had a smell the tub faucet has a leak so I had to keep towels on the floor stain on the sheet smell in the room hair in tub on the wall
nothing
Stayed in July 2022
Reviewed: August 15, 2022
Jerry
United States of AmericaBreakfast, old facility, pool unusable with grass etc growing on the cover, dirty smelling carpet and the list goes on, Mabey a visit is in order
Location is great, that’s another reason to bring the facility into the present; as far as the breakfast, better Not to have it based on what was available
Stayed in August 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content