Reviews of DoubleTree by Hilton at the Entrance to Universal Orlando This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
5780 Major Boulevard, Orlando, FL 32819, United States of America
#211 of 389 hotels in Orlando
Guests' ChoiceReview Score
Based on 3840 hotel reviews
8.1Score breakdown
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Cleanliness
8.4
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Comfort
8.4
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Location
9.2
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Facilities
8.3
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Staff
8.6
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Value for money
8.1
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Free Wifi
8.1
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Reviewed: October 29, 2023
Julie
Ireland14 Reviews1 helpful vote7.0“Lovely hotel lovely staff but felt like I was in Alaska when inside and Orlando when outside”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
All areas in the hotel except for the bedroom were far too cold air conditioning made it very uncomfortable when sitting in bar or lobby
Hotel staff were lovely special mention to Steven Duncan who went above and beyond
Stayed in October 2023
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Reviewed: October 28, 2023
Christine
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds and View - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
They didn't have room service
Everyone was very professional and accommodating
Stayed in October 2023
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Reviewed: October 24, 2023
Patricia
United States of America9 Reviews9.0“Almost 5 stars”- • Leisure trip
- • Travelers with friends
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
No microwave in room, no bottles of water as courtesy, and no linings in trash cans.
Comfortable, clean, and spacious room; good location and convenient food court; courteous and pleasant staff.
Stayed in October 2023
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Reviewed: October 23, 2023
Khalifa
Qatar15 Reviews7 helpful votes7.0“Overall the hotel is nice but the staff need little improvements”- • Family with young children
- • Queen Room with Two Queen Beds and View - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
Staff need little improvement
Location
Stayed in October 2023
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Reviewed: October 22, 2023
Colleen
Australia27 Reviews2 helpful votes8.0“Great location for Universal Studios, Starbucks inside handy for when you’re in a hurry.”- • Leisure trip
- • Solo traveler
- • Queen Room with Two Queen Beds and View - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Hotel advertises environmental awareness however plastic cups inside room that were wrapped in plastic. Bed not bad but less comfortable than others during my trip.
Location to Universal studios.
Stayed in October 2023
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Reviewed: October 19, 2023
Patrick
United States of America2 Reviews7.0“Excellent location, expected a little more from a Hilton”- • Leisure trip
- • Family with young children
- • Corner Queen Room with Two Queen Beds
- • Stayed 4 nights
On site parking was expensive and instructions on its use was unclear. Toilets were slow flushing, pillows kinda flat.
Location was excellent, facility was nice overall.
Stayed in October 2023
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Reviewed: October 16, 2023
David
United States of America2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Room with Roll In Shower - Disability Access/Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
The mattress was extremely hard
The location, staff and cleanliness.
Stayed in October 2023
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Reviewed: October 13, 2023
James
United Kingdom5 Reviews8.0“Perfect if you are spending lots of time at Universal Studios.”- • Leisure trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 11 nights
Paying to park each night worked out very expensive.
Great location, comfy room, nice pool. Helpful staff. Just worked well for us.
Stayed in September 2023
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Reviewed: October 13, 2023
Fabiano
United States of America19 Reviews1 helpful vote7.0“old hotel , premisses need reforms.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and View - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
cleaning, towels, shower. Hotel is old
location
Stayed in October 2023
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Reviewed: October 9, 2023
Willie
United States of America2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
My refrigerator didn't work the whole time and wish it had a microwave
It was clean and quite
Stayed in October 2023
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Reviewed: October 5, 2023
Hersheysmaxxx
Trinidad and Tobago5 Reviews7.0“Great location but pricey”- • Leisure trip
- • Family with young children
- • King Room with View - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Expensive at the revenue outlets
Location
Stayed in September 2023
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Reviewed: October 2, 2023
Velte
United States of America1 review7.0Good- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
Bathroom a tad out of date but still a nice hotel room!
Room was large and location to universal was fantastic! Bed was comfy as well. During this trip, we stayed at 2 hotels and this was the preferred hotel.
Stayed in September 2023
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Reviewed: October 2, 2023
Ajae
United States of America1 review1 helpful vote8.0Very Good- • Leisure trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
No complaints
Front desk was very accommodating. Breakfast buffet hit the spot. Had a great time at your bar. Ice cream in the sweet shop was great every night. Valet was great.
Stayed in September 2023
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Reviewed: September 29, 2023
Deborah
United States of America1 review7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
All of the elevators were not working. It was a wait sometimes. One day, I had to walk down the stairs from the 7th floor in order not to miss the bus to Universal Studios. The ice machine on the floor I was on didn't work. Nor did the one on the floor above me.
The rooms were clean. The hotel common areas were clean. The luggage hold was a great asset. There is a Universal Sudios desk where you can buy discount tickets & get information about the parks. We loved the salesperson, Denise. She was great with advice.
Stayed in September 2023
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Reviewed: September 29, 2023
Sara
United States of America6 Reviews7.0Good- • Leisure trip
- • Travelers with friends
- • Queen Room with Two Queen Beds and View - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Front desk staff wasn’t friendly, no housekeeping and the pool bar was closed the whole weekend for some reason.
Loved the amenities and location.
Stayed in September 2023
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Reviewed: September 29, 2023
Alexis
United States of America1 review8.0“Great stay, definitely ask about the parking before you drive into the lot.”- • Leisure trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I didn't like how I paid $30.00 to park... and I spoke with the people at the front desk and they said I would receive a refund for that.
I liked how convenient everything was. Rooms were nice, water was hot. And the fridge was cold!
Stayed in September 2023
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Reviewed: September 28, 2023
Bonnie
United States of America9 Reviews8.0“Overall it was good , comfy, clean & staff was great”- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 10 nights
- • Submitted from a mobile device
Everything is expensive
Clean & comfy
Stayed in July 2023
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Reviewed: September 26, 2023
José
Puerto Rico5 Reviews8.0“amazing experience.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and View - Non-Smoking
- • Stayed 5 nights
Only one elevator was working on the first day and it took forever to go from floor 9 to the lobby.
The staff was super friendly. Props to Vinny who was the greatest waiter ever!!! Also the location was just what we needed.
Stayed in September 2023
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Reviewed: September 21, 2023
Hilary
United Kingdom19 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and View - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Room needed refurbishing. Would have been nice to have been given bottles of water on arrival instead of which we had to pay 10 dollars for the water
Liked location and staff were very friendly and helpful
Stayed in September 2023
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Reviewed: September 19, 2023
Sagaran
South Africa8 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and View - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
The slap dash breakfast. Porter service terrible.Had to haul my bags by my self. No proper cups in the room. Coffee machine leaking No hair dryer
Location
Stayed in September 2023
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Reviewed: September 17, 2023
Moshe
Israel4 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Mobility Access
- • Stayed 1 night
- • Submitted from a mobile device
Noisy freezing air conditioning at room. It’s either work and can be set to warmer temp or turned off which isn’t an option since outside weather was high.
Location and shuttle service to theme parks.
Stayed in September 2023
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Reviewed: September 15, 2023
Carl
United Kingdom10 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 9 nights
- • Submitted from a mobile device
Decor could do with being updated. Carpet was very old and looked dirty. Fixtures and fittings in general just seemed quite dated
Fantastic location, friendly staff
Stayed in September 2023
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Reviewed: September 15, 2023
Jabruna
Spain100 Reviews6 helpful votes9.0“Nice stay”- • Leisure trip
- • Solo traveler
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 10 nights
- • Submitted from a mobile device
Breakfast and food costs are extortionate.
Staff friendly, good location and room good size.
Stayed in September 2023
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Reviewed: September 14, 2023
Jason
United States of America9 Reviews8.0“Good stay”- • Leisure trip
- • Family with young children
- • King Room with View - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
We found a small blood stain on the bed comforter. It looked like it had been washed before and was very small but attention to detail is important. The cost of breakfast was a bit high. It was good but you can likely find better values around the area.
The value was good and location to city walk/universal was great. We loved the pool, the courtyard and having a starbucks on site. We had a spacious king room with a view of the park.
Stayed in September 2023
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Reviewed: September 12, 2023
Deanna
United States of America4 Reviews1 helpful vote8.0“Overall good experience”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Mobility Access
- • Stayed 3 nights
- • Submitted from a mobile device
No shuttles and food places were closed when they shouldn’t have been
Proximity to Universal
Stayed in September 2023
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