5780 Major Boulevard, Orlando, FL 32819, United States of America
#211 of 389 hotels in Orlando
Guests' ChoiceBased on 3840 hotel reviews
8.1Cleanliness
8.4
Comfort
8.4
Location
9.2
Facilities
8.3
Staff
8.6
Value for money
8.1
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 24, 2024
Karen
United KingdomThe Aircon made the room smell but we didn’t need it on, and the smell disappeared.
The location was excellent, a 15 minute walk across to Universal. The room was spacious and comfortable. I enjoyed the coffee pods in the morning before heading out to the parks.
Stayed in May 2024
Reviewed: May 20, 2024
Elaine
United States of AmericaStaff was friendly, accommodating, helpful...and who doesn't love the free warm cookies they kindly hand out. Very clean lobby and the beds were very comfortable.
Stayed in April 2024
Reviewed: May 18, 2024
Nandini
United States of AmericaNothing
Location to Universal. Shuttle to Universal Park.
Stayed in May 2024
Reviewed: May 13, 2024
Jesse
United States of AmericaNo wear to hang towels or bathing suits.
Great location. Friendly, helpful staff. Nice amenities. Good food. Great value.
Stayed in May 2024
Reviewed: May 11, 2024
Michele
CanadaGreat location, very clean, quiet, staff very welcoming and helpful!!
Stayed in May 2024
Reviewed: May 7, 2024
Michail
GreeceConvenient stay, close to the Ubinersal
Stayed in April 2024
Reviewed: May 1, 2024
Michele
CanadaThe pool could have been warmer for me ; )
My daughter and I were on vacation and the purpose for our visit was to go to Universal Studios to celebrate my daughter's 16th birthday, so the location was perfect as we walked to Universal...the pool and hot tub were fun, we had an amazing view of the pool, we took an uber to Disney Springs it was perfect location for us. Room was spacious and very clean
Stayed in April 2024
Reviewed: April 25, 2024
Agnes
United KingdomThe staff didn't seem very informed, as they didn't appear to know the answer to many questions.
Brilliant location for Universal Studios and walkable to nearby restaurants. The hotel was very nice, the room was fantastic and the amenities onsite were wide ranging.
Stayed in March 2024
Reviewed: April 25, 2024
Zhi
United Arab EmiratesThe soundproofing of the room is not very good!
The room is comfortable, clean and tidy with a good view!
Stayed in April 2024
Reviewed: April 24, 2024
Brenda
United States of AmericaGreat location
Stayed in March 2024
Reviewed: April 21, 2024
Bgr87xox
United KingdomCleaner miserable, didn't make my son's bed or restock room. The staff were all straight faced not very welcoming like other hotels and places I've been in Florida.
Location is great can walk to universal & outlets, restaurants close by, Starbucks & restaurant in hotel, washing clothes facilities great, clean, room nice and spacious.
Stayed in April 2024
Reviewed: April 13, 2024
Liz
United States of AmericaPaying for parking for guest was high. You already pay a hospitality tax.
Location was excellent. The rooms were clean but dated. The service was excellent.
Stayed in April 2024
Reviewed: April 13, 2024
Irene
United States of AmericaParking
Location
Stayed in April 2024
Reviewed: April 10, 2024
Elizabeth
United States of AmericaHaving to pay for parking at hotel. The limited bus times available to Universal for drop off and pick up.
Nice hotel, location was great for Universal parks and close to restaurants.
Stayed in April 2024
Reviewed: April 5, 2024
Amanda
United KingdomRooms need a kettle and a bit more room
Hotel is a long walk from parks after a busy day
Stayed in April 2024
Reviewed: April 1, 2024
Tanesha
United States of AmericaThe parking is ridiculous, you have to pay $31 a day and there is no discount for people who are staying at the hotel.
Excellent location, dining easy and room was in nice condition. Plenty of towels and very spacious.
Stayed in March 2024
Reviewed: April 1, 2024
Wanderer
United States of AmericaThe location is convenient. We enjoyed our walk back from the theme park, seeing the calm water and colorful flowers along the way. Our assigned room has a nice view of the lake, pool and the city. The lady at the counter who checked us in was polite and friendly. Overall, we had a great time.
Stayed in March 2024
Reviewed: April 1, 2024
Lessie
United States of AmericaGood
It was good
Stayed in March 2024
Reviewed: April 1, 2024
Johanna
United States of AmericaOnly one elevator was working and available to guest. Had to take the stairs multiple times
The staff
Stayed in March 2024
Reviewed: March 25, 2024
Sidonia
United States of AmericaLong line to check in to Hotel Only 2 employee's at front desk. I waited over 45 minutes to check in. Also, one microwave is available at arcade area to heat up food, if you choose not to eat out. Other wise room was clean and employee's polite in regard to Long check in time. $31.00 dollar parking fee cheaper than Universals by a couple of dollars. They add to booking cost.
Location 15 minute walk to City Walk through security gate. Walk back at night, not enough light on walkway and through Universal property to first security gate to let u in to City Walk. A bite sketchy at night.
Stayed in March 2024
Reviewed: March 25, 2024
Lateashia
United States of AmericaThe AC was blowing cool and hot air at times.
The staff was very professional and the facility was clean at all times.
Stayed in March 2024
Reviewed: March 23, 2024
Agata
CanadaOne of the main reasons I booked this hotel was because of the advertised inclusion of a microwave and kitchenette. However, the room did not have either of these amenities as listed on the Booking.com page. I contacted the manager and she told me that they had never offered microwaves/kitchenettes in regular rooms. These amenities are still listed on the Booking.com website as I am writing this review! As someone who relies on having access to a microwave and kitchenette while traveling, this oversight greatly inconvenienced me and negatively impacted my stay. Additionally, the room carpet had visible signs of wear and tear, and a few large greasy spots. And last but not least, we did not receive the legendary cookies upon check-in. If you consider booking a room at this hotel, carefully manage your expectations.
The hotel's location couldn't have been better. It's a walking distance from Universal Studios (less than 20 minutes). The hotel has a beautiful courtyard with cozy seating areas. It was the perfect spot to relax and unwind after a day of adventure at the theme park. Our room was located on the third floor, so we did not have the best view, but the room was spacious, the beds were comfortable, and there was a lot of counter space in the bathroom. There are a few on-site restaurants/bars (e.g. Starbucks, ice-cream shop, pizzeria, burger shack, etc.) and a souvenir store. Universal Studios has its kiosk at the hotel, where you can buy tickets and express passes.
Stayed in March 2024
Reviewed: March 20, 2024
Ashfield
IrelandThere was water on the carpet of are room it was sopping wet it was come from the room beside us was like that for the few days I was there
Hot tube was very good close to universal studios close to the outlets
Stayed in February 2024
Reviewed: March 15, 2024
Thando
South AfricaThe broken fountain in the courtyard was an eyesore.
Great location, good facilities and wonderful staff.
Stayed in January 2024
Fortaleza, Brazil
Bridlington, UK
Marrakesh, Morocco
Kula, Turkey
Palanga, Lithuania
Wuqi, Taiwan
Chamborigaud, France
Playa Migjorn, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content