895 West Trade Street, Charlotte, NC 28202, United States of America
#95 of 185 hotels in Charlotte
Guests' ChoiceBased on 241 hotel reviews
8.0Cleanliness
8.7
Comfort
8.7
Location
9.0
Facilities
8.3
Staff
9.0
Value for money
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 15, 2024
Sonya
United States of AmericaI thought I was getting a free breakfast.
The cookies
Stayed in May 2024
Reviewed: April 27, 2024
Toishenia
United States of AmericaA bit pricey, room key randomly stopped working the night before we checked out.
Very friendly staff
Stayed in March 2024
Reviewed: January 1, 2024
Trenetta
United States of AmericaThere was no complimentary breakfast but the kitchen staff did a wonderful job
The hotel was very clean and very well kept. The food was delicious.
Stayed in December 2023
Reviewed: December 30, 2023
Jennifer
United States of AmericaFor the price per night, it would be nice to have breakfast included in the cost
Very close to uptown and Bank of America Stadium Room was clean and the warm cookies were a nice touch
Stayed in December 2023
Reviewed: December 11, 2023
Matthew
United States of AmericaCharged for parking
Location was great and easy to get to
Stayed in December 2023
Reviewed: October 17, 2023
Ryan
United States of AmericaShades were broken in room( missing screws ) room was stuffy and stank a little , I needed to light a candle . Cannot crack the windows so fresh air would have been nice.
Customer service good
Stayed in October 2023
Reviewed: August 28, 2023
Jennifer
United States of AmericaCeiling was peeling. Entire 2nd floor smelled like weed. Tub had mildew.
Close to JWU
Stayed in August 2023
Reviewed: August 22, 2023
Chera
United States of AmericaThe toilet sat way toolow.
Stayed in August 2023
Reviewed: July 21, 2023
Elise
United States of AmericaOverall the hotel was good, I don't have too many complaints. The layout of the hotel was a little weird. There wasn't a sign for the stairs and we eventually found that they were located in the hallway where the pool entrance was which was a little random. We booked the hotel to be close to the concert we had at the Skyla credit union amphitheater, but I don't recommend it if you want to walk to that arena (the walk is 20+ minutes). The hotel room felt a bit outdated but that's not really that important lol. The price was a little much for a 2bed room, but that's just my opinion.
Location was great, it's around the Johnson & Wales University. Lots of student life so that means lot of coffee shops, food places, good little areas to sit around and get some work done if you're in town for business, etc. It was pretty walkable around that area as well. The parking garage is connected to the hotel so I liked that. Check-in was smooth, the staff was very nice and friendly the whole trip. We didn't eat breakfast or dinner there so I have no opinion on that.
Stayed in July 2023
Reviewed: July 17, 2023
Ronan
IrelandCleaning of the rooms was every 4th day. Refill of coffee etc were not looked after
Staff were excellent, given the F@€@ up booking.com had made of my booking
Stayed in June 2023
Reviewed: June 24, 2023
Dottie
United States of AmericaFood and bar service were outstanding
Stayed in May 2023
Reviewed: June 1, 2023
Stephen
United States of Americathe hallway had a musty smell.
location
Stayed in May 2023
Reviewed: April 3, 2023
Sandra
United States of AmericaThe prices for hotels in Charlotte are very expensive.
The check-in person was helpful, friendly and welcoming.
Stayed in April 2023
Reviewed: February 23, 2023
Bruce
United States of AmericaOnly complaint I have was there was two roaches in the bathroom during my stay. And a $20 per night parking fee which wasn't too bad I guess.
It was great. It was close to downtown which has great bars and restaurants it was a quick 5-10 min. walk to Bank of America Stadium!
Stayed in February 2023
Reviewed: January 29, 2023
Suzanne
United States of AmericaThe elevator wasn’t working properly and the breakfast wasn’t very good.
It was very convenient as we were there to tour JWU and it is right on the campus and we didn’t need to drive anywhere. The staff was incredibly nice and helpful and the free snacks were great. The hotel was clean and comfortable.
Stayed in January 2023
Reviewed: January 29, 2023
Welch
United States of Americavery quiet and clean.
Stayed in January 2023
Reviewed: November 13, 2022
Dottie
United States of Americamy reservation was for 3 people and they only had 2 bath towels in the bathroom
Stayed in November 2022
Reviewed: September 17, 2022
Katherine
United States of Americaparking situation, sofa bed
location, cookies
Stayed in September 2022
Reviewed: September 3, 2022
Kelly
United States of AmericaNot a big deal but the furniture in room was a little worn. Room appeared dated. Curtain had a rip in it.
Location to BOA stadium was great! Very friendly staff at check in and check out. Ancillary staff was very friendly and had smiles.
Stayed in September 2022
Reviewed: August 28, 2022
Julia
United States of Americaseemed outdated, old furniture in room, old carpet. no water bottles or notepads available in room.
Location, coffee in room
Stayed in August 2022
Reviewed: August 7, 2022
Abigahil
United States of AmericaI wasn’t a big fan of paying for parking.
customer service was great and it was very nice and clean.
Stayed in August 2022
Reviewed: July 18, 2022
Nicole
United States of AmericaOur assigned room was given to another person but we were quickly taken care of. I don’t agree with having to pay for parking when we arrived. The parking deck is for the hotel, parking should have been included.
Staff were exceptional!! The cookies were so good and much appreciated!! Very clean and smelled amazing!! Ample supply of towels!
Stayed in July 2022
Reviewed: July 10, 2022
Jeff
United States of Americastaff upon checkin not very friendly. no remote in room. pillows were terrible. lighting in bathroom too dark.
location, nice bed and nice shower head
Stayed in July 2022
Reviewed: June 3, 2022
Mary
United States of Americaparking was too expensive!
convenient location, clean, friendly staff
Stayed in May 2022
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