Reviews of DoubleTree by Hilton Hotel St. Louis - Chesterfield This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
16625 Swingley Ridge Road, Chesterfield, MO 63017, United States of America
#12 of 16 hotels in Chesterfield
Guests' ChoiceReview Score
Based on 95 hotel reviews
7.9Score breakdown
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Cleanliness
8.5
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Comfort
8.4
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Location
8.6
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Facilities
8.1
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Staff
8.7
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Value for money
7.2
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Reviewed: February 19, 2024
Matthew
United States of America16 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Major issues with room service. Took over three hours to almost get the order right. When it was delivered it was sent in a cardboard take out box, not ideal for eating im bed almost impossible to eat eggs benidict oit of a box with with plastic silverware and no knife
The beds were perfect as were the pillow. The room was comfy and it was clean.
Stayed in February 2024
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Reviewed: August 15, 2023
Margie
United States of America1 review9.0Wonderful- • Leisure trip
- • Solo traveler
- • Two Queens Bedroom
- • Stayed 2 nights
- • Submitted from a mobile device
A/C was always blowing across the queen bed next to me, onto my bed, even when I turned the A/C off (it didn’t turn off), so I built a wall of pillows around the first bed to prevent the air from blowing on me as hard.
I liked the people, furnishings.
Stayed in August 2023
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Reviewed: July 25, 2023
Wade
United States of America1 review7.0“Fine”- • Leisure trip
- • Couple
- • King Room - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
The lobby including the restaurant were much too cold.
Location was convenient and food was good.
Stayed in July 2023
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Reviewed: July 24, 2023
Tawnia
United States of America14 Reviews7.0Good- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
A little on the expensive side for no fridge or microwave in room
Good location to highway
Stayed in July 2023
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Reviewed: May 18, 2023
Shontavia
United States of America3 Reviews7.0“Nice weekend get away”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
I didn’t like that you can hear the noise in the hallways.
The bed was soft and check in was easy and convenient.
Stayed in May 2023
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Reviewed: March 16, 2023
Peggy
United States of America8 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
the fan was too loud. Too much road noise.
Stayed in March 2023
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Reviewed: September 19, 2022
Macon
United States of America4 Reviews1 helpful vote7.0Good- • Leisure trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 2 nights
I was told my package didnt have breakfast but I clearly paid for it. Once I showed them the last morning before i left they gave me a breakfast ticket. I missed breakfast on one of my days.
Stayed in September 2022
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Reviewed: September 5, 2022
Timothy
United States of America1 review9.0“Great hotel.”- • Leisure trip
- • Family with young children
- • Two Queen Beds - high floor
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast was top notch!
Stayed in September 2022
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Reviewed: August 21, 2022
Kevin
United States of America9 Reviews7.0“Clean hotel but the AC rattling all night was not appreciated for the cost. Expected more”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
The shower and toilet were in a very small room with no place to set clothes down or get dressed. The AC rattled really bad which was pretty disappointing for the cost of the room.
The location. The hotel was clean.
Stayed in August 2022
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Reviewed: August 20, 2022
Patricia
Belgium5 Reviews8.0“great hotel, very goed location and fabulous gym.”- • Leisure trip
- • Family with young children
- • Two Queens Bedroom
- • Stayed 10 nights
- • Submitted from a mobile device
bathroom could be a bit bigger
gym, pool and location
Stayed in August 2022
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Reviewed: June 2, 2022
Achira
United States of America1 review7.0Good- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Noice from the elevator coming to the room.
The pools, breakfast buffet.
Stayed in May 2022
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Reviewed: April 20, 2022
Devin
United States of America1 review7.0“Overall a pretty good stay.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The tub was kind of dirty and the pillows were tiny. Also breakfast was a little stale.
The location and the staff, also the bed was comfy
Stayed in April 2022
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Reviewed: March 20, 2022
Samantha
United States of America9 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • King Room - Hearing Accessible
- • Stayed 3 nights
- • Submitted from a mobile device
the pool was a bit outdated and looked a bit grimy. cost for the quality of hotel was high.
Lots of communal space, breakfast area was nice
Stayed in March 2022
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Reviewed: November 20, 2021
Nancy
United States of America1 review9.0Wonderful- • Leisure trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No refrigerator in the room and there wasn't always ice.
Nice bed
Stayed in October 2021
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Reviewed: October 2, 2021
Jill
United States of America1 review7.0Good- • Leisure trip
- • Solo traveler
- • King Room with Roll-In Shower - Mobility Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No fridge, microwave, & pool closed for $200.
Bedding, location, parking
Stayed in September 2021
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Reviewed: August 14, 2021
Momof31991
United States of America1 review8.0“Not bad.”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
We asked for extra linens for the pull out bed and never received them after going to the front desk and asking then calling the front desk twice and being told they would be there soon. They did refund the fee for the pizza we ordered which was a nice gesture but was still difficult for my husband to sleep on a bed with no pillows or blankets. (We didn't want the kids to sleep on a bed with no blankets). We had to use the towels and improvise as best we could.
Everyone there was very nice and professional. They had a very clean facility. I did feel bad for the front desk clerk. She was the only one covering the front desk and the Starbucks coffee shop and she had a family of 5 come and want coffees when another guest and myself came in to check in. Cudos to her! She handled it with care 😊
Stayed in July 2021
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Reviewed: August 8, 2021
Nickie
United States of America7 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
My room wasn't ready so we had to wait longer then we liked to check in. For the price of the room for 1 night they could afford mini fridge in the rooms.
The swimming pools was nice.
Stayed in August 2021
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Reviewed: July 20, 2021
Aleatha
United States of America9 Reviews9.0Wonderful- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
N/A
Everyone was helpful & friendly.
Stayed in May 2021
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Reviewed: July 18, 2021
Mary
United States of America4 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Two Queen Beds - high floor
- • Stayed 1 night
- • Submitted from a mobile device
Our room has no refrigerator . All our food we brought went to waste due to nowhere to put it to stay cold .
Night staff was really nice.
Stayed in July 2021
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Reviewed: July 8, 2021
Ameisha
United States of America1 review8.0Very Good- • Leisure trip
- • Travelers with friends
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The bartender was very slow and drinks were weak
It was clean and very pretty. Lots of amenities. I really enjoyed the pool
Stayed in July 2021
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Reviewed: June 30, 2021
Usman
Sweden8 Reviews8.0“Good but Double Tree may need to come back to what it used to be”- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 2 nights
They were not serving Hot breakfast and instead had "to go" breakfast bag with bottle of juice, energy bars etc. Even for that, they were handing out coupons at checking and we didn't got those. Next morning, the front desk lady couldn't see that our reservation had Breakfast included. So it took 2 employees and a trip back to the room to get those to-go breakfast bags. That experience have now make me not look for or include the Free Breakfast option for my future reservations.
Ample Parking spaces. Well lit parking lot. nice lobby/elevators and no issues with rooms/ cleaning. Also had hand sanitizers placed near elevators.
Stayed in April 2021
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Reviewed: June 26, 2021
Christy
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • King Room with Sofa Bed - High Floor
- • Stayed 1 night
We arrived at 5:30pm and our King room wasnt ready. They gave us 2 drink tickets, but didn't advise that it would only cover well drinks.
No breakfast. Location is great!
Stayed in May 2021
-
Reviewed: June 13, 2021
Kyshia
United States of America8 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room with Sofa Bed - High Floor
- • Stayed 2 nights
- • Submitted from a mobile device
Only problem I had was the air conditioning my room was hot but everything was great.
Stayed in June 2021
-
Reviewed: June 13, 2021
Kathy
United States of America5 Reviews8.0“Beautiful”- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Got really hot around 1 a.m. and never got cool again
The facility has tennis courts, indoor and outdoor pools, weight room, treadmills, nice king size beds, clean, nice staff and awesome continental breakfast.
Stayed in June 2021
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