The blankets were not comfortable. Didn't like the restaurant that was attached to the hotel, and the elevators felt like they were not secured.

The convenience of the location of where I was going for the NFL draft and to the airport.

Stayed in April 2024

Housekeeping

Location

Stayed in September 2023

Noisy, room facing the freeway meant that you could hear a lot of traffic and aircon was loud when on

simple, had everything you needed, big rooms, relatively clean

Stayed in September 2023

The AC in the room didn’t work properly.

Restaurant was located in the hotel

Stayed in September 2023

There was nothing I didn’t like!

The breakfast buffet was very good with a nice selection of hot and cold foods. The servers were courteous and made you feel welcome.

Stayed in August 2023

Old, dated, roadside motel

Stayed in June 2023

Disappointed in the pool and hot tub area. It didn’t look look well maintained and there were no pool towels. I was also disappointed in the size of the pool as well. With that big of a hotel the pool should be much larger. I also didn’t realize there were no food options around the area even for late night snacks.

The room was a great size. The bed and sofa were comfy. The tv was big for an hotel and I liked that we had a mini fridge in the room, that was a nice surprise!

Stayed in March 2023

The line to check in was 30 minutes, only one room was available at the check in time. the other room wasn’t available until an hour and a half afterwards. there were no carts to carry our luggage and the hallways were loud the entire night and morning.

I liked how clean the room was and the lobby. The staff were very polite too.

Stayed in March 2023

The pool wasn’t open.

It was comfortable and clean.

Stayed in February 2023

too many kids that were straight out of the pool running around and making noise and getting the floors wet

it smelled clean when we walked in and the staff was friendly

Stayed in January 2023

We asked for a new comforter twice because the one we had was either stained or had make up on it. The first time they brought us several clean sheets but no comforter. The second time we were told someone would bring it to our room but we never received it. Plus some guests were a bit loud.

The staff was very friendly. Access was good and the lobby was very clean.

Stayed in August 2021

Wet carpet upon entering room. Briefcase holder for laptop became wet. Socks became wet when sitting at desk. Asked staff to extract the liquid.

Breakfast was good.

Stayed in August 2021

My comforter was dirty looking. It was enormous dust balls under the night stand.

Bed was comfortable. I liked the design of the room. Bathroom was nice size.

Stayed in June 2021

When we checked in the hotel was okay but the following day a lot of families arrived and caused a huge noise till early morning on the weekend.

The location was good

Stayed in June 2021

Everything was perfect. From the greet to departure

Stayed in February 2024

staff was rude, not helpful

horrible property, no value for the money

Stayed in September 2023

We requested that the three rooms be together. They were on SEPARATE floors!!!! Not only that, they were NOT clean!!!

Stayed in September 2023

staff and flexiblity

staff was not freindly at all

Stayed in August 2023

I prefer a walk in shower over a tub/shower.

Breakfast had great options that were all delicious. The lobby is beautiful.

Stayed in July 2023

The Service from the Team during Check In and the Support from the Team was great

Stayed in June 2023

lol! Too far away from my house to stay there all the time :-) 

Staff was wonderful and facilities were clean and inviting. 

Stayed in May 2023

have not recived my $100.00 deposit its been 4 days

Stayed in April 2023

Nothing

Ev

Stayed in March 2023

Not that it's Booking.com fault, but it seems like the hotel was hosting some king of tournament or something for teenagers. The hotel was full of teenagers. They weren't loud or rude or anything; I just wasn't expecting to see teenager every time I left my room. That was the reason why I didn't stay for the whole weekend. My bed was very low to the ground I felt like I was sleeping on the floor. I received a text shortly after my check-in that said "Good evening, Mr. Pointer. It was great to have you with us at DoubleTree Dearborn. How is everything with your room? - Timothy". I texted back, "It's ok. The bed extremely low to the ground." Shortly after that I received a text, "Welcome to t he DoubleTree, Mr. Agnew. Thank you for being a valued Hilton Honors Diamond Member. How is everything with your room? - Timothy" I texted back, "I'm not Mr. Agnew." This back and forth from texting went on even after I checked out. I even texted back "Please STOP" texting me!" twice. It wasn't until I actually called the number and spoke with someone before the texting stopped and none of my concerns were addressed. I was given my "award-winning cookie" at the time of check-out. When I inquired about the cookie, the hostess said I was supposed to get it at check-in. I told the hostess that none of the guest got cookies at time of check-in and there were 2 people who checked in before me. The hostess did not seem pleased that she had to give me a cookie. Also,

I was attending an event and the hotel was the perfect location for me to rest before I left for the event. The refrigerator was a very nice size. The room was nice and clean as was the bathroom. I had a nice view from my window of green grass and trees.

Stayed in March 2023