It needs to be updated, especially for the price you pay for the rooms. Only 1 elevator works.

I like the close proximity to the convention center.

Stayed in May 2024

I booked the room through a third-party app and when we arrived they said they didn’t have my reservation even after they sent me a confirmation email.

Convenient parking.

Stayed in May 2024

Rooms are a little out dated windows were dirty wall paper is peeling off the wall

We loved the location of the hotel

Stayed in May 2024

Older building that is dark and dingy. Mirror in the bathroom was no cleaned from toothbrush spit around the frame. Older elevators and parking directions on the site were not very clear.

Great location, plenty of parking and the room was very spacious.

Stayed in April 2024

Our room was very warm and stuffy! We attempted to turn temperature down to no avail. Front desk said the air had not been turned on yet so only heat would come on! Seriously????? This is Ohio…snow one week, upper 70’s next. Need the ability to have air when needed. Luckily my friend brought a fan or it would have been VERY uncomfortable!

Loved the suite, comfortable furniture and beds!

Stayed in March 2024

$25 a day to park in the hotels parking garage and then cars were broken into. Rooms were cold it is winter. Top part of window was broken and laying in window sill. Bathroom shower tile needs scrubbed good. Mildew. People didn’t have hot water to shower.

Location to convention center

Stayed in February 2024

Toilet made a high pitch noise sometimes, had to fiddle with it. The little shop could have stocked diet coke or pepsi.

Location is great, staff is always friendly. King suite is super comfortable, beds are comfortable. Close walk to downtown. Always love staying here for Leaf games!

Stayed in December 2023

Didn’t feel clean - bath/shower had a lot of mold, room was sold as having a sofa bed, but the mattress looked ancient, there was a smell of old smoke and “river view” was almost completely obscured by dirty windows.

Nice, friendly staff Recycling bins in the bathroom

Stayed in December 2023

Room needed repairs

Room size was nice but the room needed some repairs, the staff was great

Stayed in December 2023

The very small and short toilet

The comfortable bed

Stayed in December 2023

Breakfast buffet is worse than most. Very overpriced, not well/consistently stocked (food or dishes), and service staff was virtually absent (couldn't get coffee or water at our table).

Rooms were well sized and decent quality for the price paid for a downtown hotel. Great location, onsite restaurant and bar are a huge plus when you're tired and just want to stay in.

Stayed in December 2023

Parking was 25 night and breakfast wasn’t included

Cookies on check in were delicious,room was spacious and bed was comfortable

Stayed in November 2023

Needs renovations, only one elevator was working and some things just look like they need updated. Room was not the cleanest. I had specifically asked for it to be cleaned very well because I have dust allergies and that was not done at all. There was a floss toothpick under where the sink was when we arrived. Little things matter and the room wasn’t cheap so asking it to be clean shouldn’t be a hard thing to do. Very comfortable and could be a great hotel if they had staff that did their job and paid attention to the smaller details. We also only had one washcloth but several hand towels. Attention to detail is important.

Beds were very comfy and within a block to where we were going.

Stayed in October 2023

We had a corner room, the windows were dirty from the outside obscuring our view of the river and city. There were holes in walls the wall paper covered it but was still there. No trash bags in the trash cans. We liked our stay, however we stayed at the Hyatt in downtown Cleveland two week before, for a Browns game, and felt like our hotel stay was cleaner. Oh and there was no valet parking

We loved room size and the view! The bed was comfortable and the location was perfect

Stayed in October 2023

The Staff was very helpful

Stayed in October 2023

I could have got my deposit back that I still haven’t received

It was alright

Stayed in August 2023

There was a faint smell of smoke --I barely noticed it, but it bothered my wife when we first entered. I didn't mind finding out that parking was NOT included in the price we paid at booking (must've misread), BUT $25/night is outrageous, especially because we saw lots that charged half the price within walking distance (Although, I suppose those might charge you more for coming and going, whereas the hotel's pass didn't. But we only stayed one night and didn't need to leave until the next morning). The breakfast buffet was also not included, and ~$23 seemed reasonable, but when we saw they only offered scrambled eggs, one breakfast meat, and an assortment of breads, we chose to walk somewhere to eat.

The complimentary cookies we got at check-in were soft and warm! The room was very spacious and the beds were comfortable. It was split in two, with TVs on both sides. It's close to the Scioto River and pathway, which is good for running/walking/cycling. CoSI and the art museum are very close by, and there are good options for eating out by walking and/or a short drive.

Stayed in August 2023

Very good location, but the property needs to be updated

Stayed in August 2023

The staff and room were excellent. However, it was hard to find the parking garage and lobby upon arrival. When you walk into the building you gad to take the elevator which was located off to the side up to the lobby which was very confusing due to not signs.

I personally did not care for the breakfast. The quality of food for $22.50 was definitely not worth it.

Stayed in July 2023

The bathroom

The room was perfect The bathroom are very old model need total renovación But the were very clean Lots of water damage

Stayed in July 2023

Paying to park without an attendant.

Location and the rooms

Stayed in July 2023

You have to pay to park. Breakfast was pricey.

The beds and pillows were so comfortable!

Stayed in July 2023

Reception staff could have been friendlier

The warm cookie, nice clean and spacious room, nice bathroom, good view

Stayed in July 2023

Missing stopper for bathtub, even on request no solution by front desk. Quite dusty on /behind night stands when putting in extra electrical cords. No cleaning of rooms or fillup of coffee in the room after first night without mentioning it @ front desk. Needs improvement!

Extra large two aligned rooms. Due to understaffed w chambermaids, but friendly staff, chambermaids and frontdesk. Very friendly and experienced staff and very good breakfast cook (f.e. sausages with CAN maple syrup! taste); quality of interior: dark, leather sturdy, good quality

Stayed in June 2023