128 West 29th Street, Chelsea, New York, NY 10001, United States of America
#364 of 418 hotels in New York
Guests' ChoiceBased on 1472 hotel reviews
7.3Cleanliness
7.7
Comfort
7.7
Location
8.9
Facilities
7.1
Staff
8.0
Value for money
7.1
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 25, 2024
Tadeusz
AustraliaNo chair in bedroom to sit on. Hot water boiler failed which was rectified, however not in time for us before checkout.
Handy and close to attractions
Stayed in May 2024
Reviewed: May 24, 2024
Amanda
Puerto RicoThe lock on the door was a bit broken
Clean
Stayed in May 2024
Reviewed: May 20, 2024
Edna
Israelthe room wasn't cleaned and we needed to complain about it. the elevator was a disaster. we were on the 23 rd floor and that took forever.
the location is excellent. there was complimentary coffee in the room and in the lobby and cookies. there was storage space.
Stayed in May 2024
Reviewed: May 20, 2024
Stephen
United States of AmericaInsufficient elevator capacity. More often than not the car would be too full to board for anyone with a room on the lower half of the tower. Twice I had to take the elevator up in order to have a place in it on the trip back to the lobby.
Comfortable rooms in great condition. Clean and quiet
Stayed in May 2024
Reviewed: May 18, 2024
Marina
SwitzerlandThe stuff of the hotel was not nice, or kind. I would say even hostile. It was very noisy, especially at night when the lorries are unload at three in the morning.
I like the central location of the hotel. The room size was just enough. I did not have breakfast in the hotel (quite expensive offer)
Stayed in May 2024
Reviewed: May 16, 2024
Uta
United States of AmericaNo microwave in the and the elevator.
The location for what I wanted to do.
Stayed in May 2024
Reviewed: May 15, 2024
Marina
SwitzerlandI didn't like the noise at night. I consider the price is too high.
The main advantage of the hotel is its central location
Stayed in May 2024
Reviewed: May 13, 2024
Carol
United States of AmericaThe lobby needs updating. The furniture is warn. The restaurant bar hours Were short.
I didn’t eat breakfast
Stayed in May 2024
Reviewed: May 13, 2024
Nikolaos
GreeceThe room is small for a family of 4 members
Stayed in May 2024
Reviewed: May 9, 2024
Sj
BarbadosInternet was a little spotty and one of the elevators wasn’t working
Great location and very helpful staff.
Stayed in May 2024
Reviewed: May 1, 2024
Mizrahi
IsraelRooms are very very - I mean very small, we were in room of 4 people (2 queen beds) there was no space to walk in the room. Elevator is slow, might wait some time to get one.
Great location, free cookies at the desk and very friendly staff
Stayed in April 2024
Reviewed: May 1, 2024
Favian
United States of AmericaTv service was poor
Stayed in April 2024
Reviewed: May 1, 2024
Cumigad
United States of AmericaStandard room was very small. No microwave. Sink was super small without any counter space. Elevators were very slow. Hallways were tight like one-lane traffic.
Location. Had plenty of food options from fresh juices to gourmet bagels, from small but very yummy restaurants that could be delivered to bigger fancy places and desserts.
Stayed in April 2024
Reviewed: April 29, 2024
Tiffy
AustraliaA bit too small for family of four
Close to few nice places to see around NYc
Stayed in April 2024
Reviewed: April 24, 2024
Nicolas
FranceLa vue sur l'Empire State Building
Stayed in April 2024
Reviewed: April 22, 2024
John
SwitzerlandUnfortunately the lift did not always work and the stairs were rather circuitous.
Pleasant staff in all areas of the hotel. Very good location close to many sites and near a subway station.
Stayed in April 2024
Reviewed: April 22, 2024
Zoe
United KingdomLift can take a very long time.
Attentive staff and good location
Stayed in March 2024
Reviewed: April 20, 2024
İlhan
Turkeysmall room
clean, good location
Stayed in April 2024
Reviewed: April 14, 2024
Nunda
AngolaNo internet, no tv for one night
The lication, and friendly
Stayed in April 2024
Reviewed: April 14, 2024
Laura
United States of AmericaThere is an issue with the elevators that could be addressed with smarter technology. Wait times for elevators was too long .
Front desk staff were wonderful!
Stayed in April 2024
Reviewed: April 13, 2024
Susan
United KingdomThey tried to charge me twice- put through payment fraudulently to an old account as well as taking payment on card Floors not cleaned once
Close to all the sights.
Stayed in April 2024
Reviewed: April 11, 2024
Silvia
Italythere wasnt hand soap, just shampoo and lotion. the room was small and not so modern, but was confortable........................................................
the location very close to the station, the breakfast was nice but nothing special, they give you a cookie when you arrive, and you have a bottle of water in your room.
Stayed in April 2024
Reviewed: April 9, 2024
Maria
AustraliaThe not so great things are the room is small and there is no refrigerator. Also the floors in the room are not clean and were very dusty and dirty. There are only 2 elevators so at times it was a long wait. They charge $3 per bottle of water that is in the room
The great thing is the location of the hotel is close to Time Square, Broadway, Madison Square Gardens and the subway. The hotel staff were all very lovely and friendly.
Stayed in April 2024
Reviewed: April 9, 2024
Fiona
United KingdomTired and cramped
Location
Stayed in April 2024
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