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  5. Reviews of DoubleTree by Hilton Springfield

Reviews of DoubleTree by Hilton Springfield This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2431 North Glenstone Avenue, Springfield, MO 65803, United States of America

#36 of 65 hotels in Springfield

Guests' Choice

Review Score

Based on 100 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    8.6

  • Facilities

    7.9

  • Staff

    8.8

  • Value for money

    7.2

  • Free Wifi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 31, 2024

    9.0
    Would stay again
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Updated, convenient and clean

    Stayed in May 2024

  • Reviewed: May 20, 2024

    7.0
    Good restaurant next to it
    • Leisure trip
    • Couple
    • King Room Accessible Tub - Mobility Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Lumpy pillows, desk clerk not too friendly

    Stayed in May 2024

  • Reviewed: May 14, 2024

    7.0
    It was clean, near the airport and convenient to several food choices.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The building is old. One elevator was out of service.

    It's close to the airport. We were able to check in on our phones and access our room through our phones. There was plenty of fast food choices nearby and a WalMart across the street.

    Stayed in May 2024

  • Reviewed: May 2, 2024

    8.0
    The stay was wonderful.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    When we left they told us that the price was a certain price of the hotel we paid half with card and half with cash. When I get home I looked at my account and they charged me more than what they told me they was going to charge me and when I called them that lady was rude and I thought it was a long call for and told me that's how they do their business and it would be 7 days before it get credited to my account thank you

    The location was good. With the price of the hotel it should be continental breakfast for gas staying in the hotel.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    6.0
    There’s a disappointing amount of room for improvement.
    • Leisure trip
    • Couple
    • King Room Accessible Tub - Mobility Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    When we first arrived, we were informed that the ADA accessible room we requested was unavailable, and no free standing shower chair was available to help make the regular room accessible. We were essentially told to contact Booking.com about it and that we could either take a normal room or go to another hotel and pay for our stay there as well, as our reservation was non-refundable. We took the normal room, and while the room had nice decor, the bed was hard as a rock and the pillows had zero support. The way the hotel is designed, the middle of it is hollow from the lobby up to the top floor. This means that if there is any sort of activity in the lobby, all rooms can hear it. The weekend we stayed, activity was high until 11pm, as I believe a kids soccer team was staying and there was a wedding reception being held there, so there was lots of activity. This didn’t affect our stay, but may bother others. The “free” breakfast is an add-on you pay for when you book. The food was delicious, but pretty clearly store bought pastries and frozen sausage and microwave bacon. By the end of our 2 night trip, between not having the accommodations I require and the terrible bed, I was barely able to move from pain. I was willing to let the whole thing go and chalk it up to a fluke and a streak of bad luck, but I did reach out to Booking.com who reached out to the property on my behalf. They claim the hotel was unwilling to budge on any sort of arrangement, but Booking.com was able to comp a portion of our stay anyway. Overall, I am pretty disappointed in my experience, as this is not what I’ve come to expect from Hilton hotels, and feel I may have been better off staying at a Best Western on this stay.

    The decor was lovely, and the person who checked us in was very kind.

    Stayed in April 2024

  • Reviewed: January 1, 2024

    9.0
    The staff was so friendly and the lobby was beautiful as well as clean.
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds and Bath Tub - Mobility Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    The location to get to different locations

    Stayed in December 2023

  • Reviewed: October 23, 2023

    6.0
    Paid twice as much as the best western but my friends there didn’t have black mold in the shower…
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Black mold in the shower! Told the front desk so they could pass word on the to housekeeping but it never was addressed

    Stayed in October 2023

  • Reviewed: July 10, 2023

    7.0
    It went fine.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    I thought the beds & pillows were too firm. They almost didn't find my reservation because my name was entered incorrectly.

    The location & neighborhood. Reasonably close to the airport. The bathroom was nice & spacious.

    Stayed in June 2023

  • Reviewed: December 16, 2022

    9.0
    Wonderful
    • Business trip
    • Couple
    • King Room Accessible Tub - Mobility Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    show temps vacillated hot & cold.

    facilities were clean and nice

    Stayed in December 2022

  • Reviewed: November 14, 2022

    9.0
    Great Experience!!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Wasn't nothing I didn't like about it. Kind of wish there was a fridge but I will still come back.

    It was a great visit, super clean. Great location, great staff.

    Stayed in November 2022

  • Reviewed: October 23, 2022

    6.0
    Staff was very friendly. No complimentary breakfast. Wouldn’t price match even though Hilton is supposed to. The rooms a
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds and Bath Tub - Mobility Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms are very outdated, beds are very stiff, and there wasn’t a refrigerator or a microwave. TV’s were old.

    Staff was very friendly.

    Stayed in October 2022

  • Reviewed: October 2, 2022

    7.0
    the stay was awesome
    • Business trip
    • Couple
    • King Room Accessible Tub - Mobility Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    noNo complimentary breakfast

    na

    Stayed in October 2022

  • Reviewed: August 29, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Renovation work I believe in the room above us started around 8:30 which was a disturbance until we left our room about 10:30.

    Friendly helpful staff, adjoining restaurant was good, nice workout facility.

    Stayed in August 2022

  • Reviewed: July 8, 2022

    8.0
    would gladly stay at this hotel again
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    the safe was not mounted to the wall in the closet. told the front desk and they had not problem fixing it.

    property was in a great location. staff was great. restaurant and bar staff was awesome.

    Stayed in May 2022

  • Reviewed: July 6, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No microwave no free breakfast wasn't as clean as other motels hotels we've stayed at

    Cookies was good and pool was nice

    Stayed in July 2022

  • Reviewed: May 7, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    bad bed

    Stayed in May 2022

  • Reviewed: April 6, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bath Tub - Mobility Accessible/Non-Smoking
    • Stayed 1 night

    It was very simple not much to offer,

    Stayed in March 2022

  • Reviewed: March 13, 2022

    9.0
    Had a wonderful girls weekend
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The heat/air in our room was not working correctly making our rooms extremely warm with no way to adjust

    The location, staff and food was all great.

    Stayed in February 2022

  • Reviewed: February 20, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was very small, hard to maneuver inside. Not a lot of space. Hard to find parking also.

    The room was clean and comfortable.

    Stayed in January 2022

  • Reviewed: December 6, 2021

    8.0
    Doubletree
    • Leisure trip
    • Family with young children
    • King Room Accessible Tub - Mobility Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Not enough towels

    Location

    Stayed in December 2021

  • Reviewed: July 29, 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty rooms, falling apart

    Lobby was nice. Good breakfast

    Stayed in July 2021

  • Reviewed: July 8, 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty towels under bed, plastic grocery bag over fire alarm. Room was not very clean at all.

    Location was very convenient, breakfast was nicely done.

    Stayed in April 2021

  • Reviewed: June 6, 2021

    6.0
    Basically okay... nothing special.
    • Business trip
    • Group
    • Queen Room with Two Queen Beds and Bath Tub - Mobility Accessible/Non-Smoking
    • Stayed 2 nights

    The person at the front desk wasn't that professional. The hotel lobby felt weird, decor was dated.

    The little shop was nice. My room was okay, nothing special. Warm cookies were great.

    Stayed in April 2021

  • Reviewed: April 28, 2024

    10
    Very nice
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bath Tub - Mobility Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    The young girl at the front desk when we checked in was very helpful with getting our boarding pass for our flight. I do not know her name but she was on duty when we checked in around 7pm.

    Stayed in April 2024

Showing 1 - 25

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