2600 Westside Drive Northwest, Cleveland, TN 37312, United States of America
#14 of 22 hotels in Cleveland
Guests' ChoiceBased on 711 hotel reviews
7.4Cleanliness
7.9
Comfort
7.9
Location
8.7
Facilities
7.5
Staff
8.5
Value for money
8.0
Free Wifi
9.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 25, 2024
Kristine
United States of AmericaBreakfast had biscuits, gravy, yogurt, waffles. Personally I think fruit and whole grain toast/cereal would be good to add for those that want healthier choices.
Stayed in April 2024
Reviewed: May 17, 2024
Lori
United States of AmericaThey are in the process of updating hotel. It has been a slow process however it is looking very nice.
Staff is excellent
Stayed in May 2024
Reviewed: May 9, 2024
Oleski
United States of AmericaBreakfast
Good location
Stayed in March 2024
Reviewed: May 8, 2024
Donna
United States of AmericaI did see a couple of bugs in the bathroom. I did report it to the staff. They said they would take care of it.
Close to our family. Staff were great.
Stayed in May 2024
Reviewed: April 16, 2024
Patricia
United States of AmericaWish there was a closer dinner restaurant with a glass of wine,...especially after a LONG drive!!
The reception host was very pleasant. The king bed was very comfortable. The room was very clean.
Stayed in March 2024
Reviewed: March 26, 2024
Ed
United States of Americahard to understand ,man at counter. he was very nice and capable of answereing all concerns but we haad to havbe him repeat sev eral times
we found roaches and they changed our room. breakfast could be upgraded, pre-made frozen eggs werent palatable.
Stayed in March 2024
Reviewed: February 18, 2024
Cookielady83
United States of AmericaCoffee pot started spewing water as soon as you put it in. I hadn't even turned it on and had a mess. The $100 deposit is a bit steep and you don't know about it til you check in.
Everyone employee I met was super nice. They were the best part of the stay. The shower was nice. Good water pressure.
Stayed in February 2024
Reviewed: February 18, 2024
Adrean
United States of AmericaThe breakfast is extremely limited and wasn't refilled the last 45 minutes of breakfast.
How clean and comfortable the room was
Stayed in February 2024
Reviewed: January 10, 2024
Ashley
United States of AmericaThe $100 hold seems a little dated to me. I've stayed in a lot of places recently and haven't been asked for that in a long time. It was fine, no problems, just don't see moving forward why the facility needs this?!
They are upgrading the facility so the upgraded spaces are nice. Bed and pillows were comfy. Staff was pleasant and helpful. Breakfast was decent, we went a little late so some things were about out but that was our fault and not the facility.
Stayed in January 2024
Reviewed: December 27, 2023
Mitchell
United States of AmericaStaff is exceptionally friendly
Stayed in December 2023
Reviewed: December 25, 2023
Renu
CanadaFound two cockroach’s in the room.The pillows were not great bu adequate as were the towels.
Breakfast was ok not great.Location was good.
Stayed in December 2023
Reviewed: November 20, 2023
Theresa
United States of AmericaNone
It was a huge space for my family of 5. It had a kitchenette and great breakfast. Close to the location we needed to be at.
Stayed in November 2023
Reviewed: October 30, 2023
Nate
United States of AmericaThe bed I slept on was the loudest bed I've ever slept on as far as creaking. Every time I moved in bed, it was like the bed was about to fall apart.
The room was nice, clean, and spacious for having 2 queen beds. Relatively quiet location.
Stayed in October 2023
Reviewed: October 30, 2023
Melonie
United States of AmericaThe night person was short and kinda snippy. One of the box springs has stains on the side. Maybe add a bed skirt
The rooms where clean and nicely done. Maybe add a bed skirt
Stayed in October 2023
Reviewed: October 30, 2023
Eleanor
United States of AmericaEntry door to room stuck on new tiled floor. TV was set up wrong but front desk employee fixed it. Breakfast was just ok -- gravy for biscuits was very thin, orange juice wasn't good, no fruit or yogurt, not much coffee in small pot, but waffle was good. Elevator was broken in morning
Remodel of bathroom was nice, bed was comfortable.
Stayed in October 2023
Reviewed: October 26, 2023
Raymond
United States of AmericaNo meat
Ok
Stayed in October 2023
Reviewed: October 23, 2023
Bharath
United States of AmericaNo complaints… comfortable stay.
Room is clean, staff is good, location is great. Breakfast is good too(they should add a few more items in the breakfast and make it even more enjoyable).
Stayed in October 2023
Reviewed: October 22, 2023
Kathy
United States of AmericaBugs in sink areas ironing board in 217 fell apart when trying to set up.. bugs in sink area also on room 215. Breakfast coffee was very weak
Stayed in October 2023
Reviewed: October 20, 2023
Webb
United States of AmericaThere was roaches
Bed was good
Stayed in July 2023
Reviewed: October 13, 2023
Melissa
United States of AmericaThe parking was a little snug.
The staff was very friendly and the hotel was clean. The continental breakfast offered had a good variety and the fresh waffles were amazing !
Stayed in October 2023
Reviewed: October 7, 2023
Diane
United States of AmericaLocation and staff
St
Stayed in July 2023
Reviewed: October 6, 2023
Korrey
United States of AmericaThere was no shower door.
Room was really clean.
Stayed in October 2023
Reviewed: September 30, 2023
Leslie
United States of AmericaOne thing was tv, I don’t care for Direct tv, which is what it was I believe. Our door seemed to stick and we had to make sure it was closed tightly- room 120.
Our room was fine. Beds comfortable. All seemed to be clean.
Stayed in September 2023
Reviewed: September 28, 2023
Eric
United States of AmericaIt had waterbugs.and the dogs next door barked all the time.get ride
It was very updated.people was great.
Stayed in September 2023
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