I already stated what I didn’t like

It is in a nice Location and the subway is right there and in nyc that is a plus. The rooftop bar is nice but right now, half is block for construction . Also there is construction Monday through Friday so the rooms are noisy from 8-5 . The hotel does offer , like free drink or breakfast because of the noise but there are generous on giving you free water. The staff are nice so I had a good time at the hotel.

Stayed in May 2024

Rooms in the back are subjected to construction Sounds in the am

Very attentive staff. Clean.

Stayed in May 2024

nothing

nice place to stay

Stayed in April 2024

Lobby and room are poorly lit, size of bathroom, no discount at the rooftop bar for those staying at the hotel, price per night and quality of room do not match

Awesome front desk staff no matter the time of day, complimentary bottled water, daily housekeeping

Stayed in May 2024

Looks a bit run down Price of meals and drinks very expensive Didn’t like them keeping my credit card at the rooftop bar Breakfast included would have been nice Don’t like having to wait 10 days for my $300 deposit to be refunded!

Location

Stayed in May 2024

The room rates are overcharged. Please look into this matter with immediate action. I stayed at room 716, April 27 to May 1, 2024 (4 nights, King Room Bronze). The room is smaller than expected. No mini bar, had to ask for a fridge and kettle. No drinking cup, no folk nor knife were provided. The corridor and looked old and dirty. The room showed wear and tear. Construction noise was heard on April 29, 30 and May 1. The noise started at around 8:00 am. The hotel staff said it was major construction nearby and it will go on for some years. Booking.com needs to update the room facilities and check whether the room rates quoted is reasonable.

The location. The bed is very comfortable

Stayed in May 2024

When we checked into our room, there was already luggage in the room which wasn’t ours. Also the room they gave us wasn’t the one we had booked. Then we had to wait to even make sure they had another room available. Room didn’t look like what we booked, which was the whole reason for the stay. The shower head didn’t work correctly.

Staff was very friendly and place was clean

Stayed in April 2024

The first 2 nights were in a smaller room. We were woken up at 630am Monday with VERY loud banging noise on an outer wall due to construction. The room view was the construction trash tube and the next bldg. The next 2 nights, our new room (after we complained) was more spacious but our bed and even the makeup mirror shook during construction. A pillow over my head didn't block out the loud noise outside our window from a construction (cement mixer?) truck that didn't quit until 12:40 a.m. Then the loud construction noise and shaking started again at 6:30am

Stayed in May 2024

The smoke smell in my first room for so many hours

First room excellent, however on the 3rd night there was smoking smell for almost 20 hours , so I asked to be changed to another room , that was smaller.

Stayed in April 2024

Room view, room size

Location, amenities, decor

Stayed in March 2024

We asked to shift rooms after a few days as our original room was dark with poor lighting and had the windows blacked out, it was also tiny, not even enough room to have a suitcase on the floor and walk past the bed. We had to stack them on the small, fixed desk to walk past the bed. The windows had been blacked out because there was a construction site outside of them. The work crews started yelling and an excavator with a jackhammer started at 07:15 every day. Everything in the room rattled and this went all day on weekdays. We moved to a much larger room on the front of the building that was more what we had expected based on the room description and size when we booked.

Friendly Staff and a great location, close to Central Park, Times Square and Broadway. Subway access on the corner so easy access to transport. Comfortable beds and modern clean bathroom facilities.

Stayed in April 2024

No breakfast included and Fridge didn't work! 🙄

Location

Stayed in April 2024

N/A

The staff was very friendly.

Stayed in February 2024

Room was very very small

Location was good

Stayed in April 2024

Room was extremely small, even though it was an "upgrade". 1 small closet with no dresser

The staff was wonderful and the location was fantastic

Stayed in March 2024

great location; value for money; facilities; staff

Stayed in February 2024

Honor the free continental breakfast as noted in the Booking.com offer.

The breakfast was offered in the booking but I was told the hotel didn’t honor the free continental breakfast and I was charged for the breakfast on our first day there.

Stayed in March 2024

Room was small and cramped. Elevators did not work on first evening so had to climb stairs 9 floors

Did not eat breakfast there but location was fabulous

Stayed in March 2024

Must pay to access viewing deck (bar with mandatory 2 drink charge to get in)

Stayed in January 2024

A bit crowded. Not all lights worked; refrigerator not operating- never thought to look if I needed to plug it in

Location, comfort, quiet

Stayed in March 2024

Bars nearby were a little pricey.

All the staff were so helpful and the area was perfect location.

Stayed in February 2024

The continental breakfast did not have any protein options, and was pretty sparse overall. No fridge or coffee pot / tea kettle in the room, had to ask for them to be brought. The lounges were not available most of the time. This was confusing because it seemed like they were according to the website. Was hoping for an easy spot to get a drink before dinner, but the Ricky was way too dark inside for comfort and the rooftop terrace was more like a club atmosphere. The fishbowl is events only. The TVs in the room will only sync to android phones for streaming and otherwise were very locked down, no streaming services and limited cable access.

Location was good, right near Central Park and Times Square. Close to subway stations too. Room was large and comfortable. Bathroom amenities were fantastic. Overall hotel was clean and well kept. Staff were very friendly.

Stayed in January 2024

Room was small. Bathroom was tiny. Lighting was terrible. I had to make sure to do my makeup before the sun went down - even if I wasn’t going out until 8 pm. When I mentioned this to the front desk, they said, “Yeah, we’ve gotten that same feedback about the lighting for 20 years.” Excuse me - 20 years and the issue hasn’t been addressed?

Great location and friendly front desk staff. Loved the PhD rooftop (except for the prices). Complimentary breakfast was continental, but okay. Elevators were tiny - like those in London.

Stayed in January 2024

Not really soundproof, very noisy

Amazing location, very comfy beds

Stayed in February 2024