Location, clean rooms

Stayed in May 2024

The complementary breakfast

Stayed in May 2024

Housekeepers , we were there for two days and had no room service at all no one asked if we needed new sheets or towels.

Front desk and breakfast

Stayed in May 2024

Pool wasn’t open

Clean and quiet

Stayed in May 2024

it was very good

Stayed in May 2024

Overall the property was great. The only complaint I would have was the shower in our room didn’t appear to be cleaned recently.

Easy location right off the highway. Qwik Trip right across the street. Very nice lobby area. Good breakfast with nice sized breakfast area.

Stayed in May 2024

Very Clean, Polite Staff. Let me check in early and out late. I’ll definitely return.

Stayed in April 2024

Good

Stayed in April 2024

The breakfast area was not very clean, it seemed like they only cleaned it towards the end. The eggs are those premade, prepackaged round eggs that are kind of rubbery. The coffee was very weak and there was a coffee machine that makes individual cups right next to the pot they filled, but it didn't work. The staff at the desk spoke English, but the housekeeping staff did not, and not even Spanish, they spoke some other language from another country.

Location is great. Bed and pillows are comfortable. Shower had plenty of hot water and pressure.

Stayed in April 2024

Hot water dispenser was broken (for making tea); lime-green walls, no Gidean's Bible in drawers, loud barking in the hallway, loud talking in neighboring rooms and loud music in room next door after 10 pm.

Breakfast and sun room, nice staff, excellent shower, TV channel selection, radio, Keurig, and phone, plenty of parking, proximity to freeway and restaurants and ease of maneuvering in parking lot, business computer to print out directions/boarding passes

Stayed in March 2024

Our rooms (we booked two) were not properly cleaned, so we had to change rooms. Surfaces not wiped down, ie refrigerator glass shelf & bathroom counter sinks, tv console, stains on sheets, hairs in tub, hairs under our covers, food/debris throughout the floors in rooms, loads of pet hair right outside our families room in the hall. We had to change rooms multiple times, and so did our other family members. Second room was the charm for us, since they changed the sheets in front of us. Third room for our other family. We could not book another room anywhere else for that week at that point, that wasn't 3 times our budget because it was Christmas. While we appreciate their efforts to fix those issues for us by finally giving us 2 properly cleaned rooms, we will never stay here again. "You never get a second chance to make a first impression!"

Room decor and location were! Smells clean. However, their cleaning crew, while very friendly, is super lackadaisical.

Stayed in December 2023

Room had a slightly icky smell. Like rotten eggs. Swimming pool was closed for season but nothing was mentioned about that online. No healthy options for breakfast, not even oatmeal.

Stayed in March 2024

Tiny bathroom Was on crutches and was placed in a room at the end of the hall Big Water puddles were on the floor from rain

Bed soft

Stayed in March 2024

Very friendly staff

Stayed in March 2024

Thermostat didn't work and couldn't be adjusted. Unable to turn on television.

Room was clean, shower was great and breakfast was very good.

Stayed in February 2024

The ice machine had black particles coming out into the ice. And the juice machine needs cleaning also. It's the part where the extra juice drips or gets poured in. It looked disgusting like it hadn't never been cleaned at all.

The room was clean and comfortable.

Stayed in January 2024

Nothing

Everything

Stayed in January 2024

The elevator wasn’t working so we had to haul our luggage up 4 floors.

Location and it was pretty clean.

Stayed in October 2023

Location was great for the concerts we were attending. Staff was friendly and the pool was nice.

Stayed in August 2023

Had to run water forever to get warm in the shower.

Nice room, good temperature control, comfortable bed and pillows! Plenty of charging ports, staff very helpful.

Stayed in August 2023

Hot water in the first assigned room. Stronger and consistent Wi-Fi signal for the TV.

Problem solving, breakfast

Stayed in August 2023

At check in I (I am hearing impaired) had a little trouble understanding the young man who checked me in. I know this is not his problem completely. It would be better if the staff would communicate in sentences rather than just one word questions. "ID?" "Car?" Other than that is was a good hotel. We did not eat breakfast as we slept in.

The location was good for where we were going. We really liked that there was a restaurant next door and gas station across the street. The room was clean and seemed to have been recently upgraded. No carpet on the floors and a really nice tiled bathroom. Bed was comfortable.

Stayed in August 2023

Day 1 they must have cut grass and a lot of it ended up in the pool. Use a grass catcher. Day 2 staff cleaned the grass out of the pool but they had no towels out. Check out day the elevator didn’t work. No note posted on elevator. We stayed 3 nights so we had a cooler etc and had to haul it down 3 flights of steps. Ok if your 20 not for two 60 year old women. Beds are very soft and we like it firm but we slept ok.

Clean, quite, parking and location was what we wanted. We felt safe there. Seems like hotels always have the worse TV service and there wasn’t great but at least this one had a guide so you could find a few channels to watch.

Stayed in August 2023

Bathroom sink leaked, told front desk; however, it was not repaired during our stay.

Best Western hotel was clean

Stayed in August 2023