165 West CityLine Drive, Richardson, TX 75082, United States of America
#1 of 22 hotels in Richardson
Guests' ChoiceBased on 950 hotel reviews
9.4Cleanliness
9.7
Comfort
9.6
Location
9.4
Facilities
9.6
Staff
9.7
Value for money
9.4
Free Wifi
9.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 25, 2024
Simon
United KingdomRooms next to pool were a bit noisy
Great jacuzzi and swimming pool
Stayed in April 2024
Reviewed: May 24, 2024
Courtney
United States of AmericaThe restaurant food was not good quality. The cheeseburger was microwaved.
Very clean! Staff very friendly.
Stayed in May 2024
Reviewed: May 21, 2024
Boyles
United States of AmericaGreat location and services
Stayed in April 2024
Reviewed: May 21, 2024
Paula
United States of AmericaGreat location and great amenities
Stayed in May 2024
Reviewed: May 8, 2024
Scott
United States of AmericaEverything was great
Super clean and very friendly staff
Stayed in May 2024
Reviewed: May 8, 2024
Maria
United States of AmericaYou have a large wonderful choice for breakfast and keep it well stocked and clean .my daughter and fiancé drove 40 miles further north to stay at the #1 hotel in DFW and they said it was the best they have stayed at. offering private parking ,decor is absolutely welcoming ,it’s spacious and service and hospitality is awesome ,the smiles and ready to assist you is a big plus and the rooms are clean and have everything you need .the hotel is in a safe area in city line .and restaurants and other small shops walking distance .close to traffic area but ask if you are a light sleeper or with babies for rooms toward the city line .PERFECT place to rest Thank you
Stayed in May 2024
Reviewed: May 6, 2024
Iceemicee
United States of AmericaBreakfast was great! Hotel was very clean and quiet! The staff was professional and kind.
Stayed in May 2024
Reviewed: May 4, 2024
Hala
United States of AmericaEverything was perfect
Stayed in February 2024
Reviewed: April 28, 2024
Decarros
United States of AmericaThe rooms weren't sound proof. We could hear pets in other rooms. Also, the elevator could be heard in the room, going up and down all day and night.
I enjoyed the complimentary breakfast. I also enjoyed the 5:30 Kick Off. Staff was very friendly and helpful.
Stayed in April 2024
Reviewed: April 23, 2024
Jeanne
United States of Americawe heard the traffic from the interstate from our room on the seventh floor. The truck/car noise woke us up early, but that was ok because we had to get going early anyways.
staff was friendly and helpful, breakfast was very good, hot and fresh with plenty of choices.
Stayed in April 2024
Reviewed: April 20, 2024
Melvin
United States of AmericaA dirty plate left in the hallway.
It looked great! But I only had time for coffee.
Stayed in April 2024
Reviewed: April 20, 2024
Apryll
United States of AmericaLittle bit noisy at night, pipes popping.
Parking garage elevators go straight to your floor, bypassing the lobby! Genius!
Stayed in April 2024
Reviewed: April 19, 2024
Iodete
United States of AmericaNothing
The hotel is beautiful, all clean, elevators working well, everything is electronic, the room is beautiful, clean, the linens and towels are white and clean, all furniture are beautiful, the mattresses are comfortable, the breakfast is good. Laundromat, gym, jacuzzi and pool are wonderful. The view is stunning. I hightly recommend.
Stayed in April 2024
Reviewed: April 19, 2024
Assiongbon
United States of AmericaNone
The property is clean
Stayed in April 2024
Reviewed: April 15, 2024
Eldridge
United States of AmericaTraffic noise was a bit too loud. Next time we will stay on the opposite side of the building.
Location. Size and quality of the room
Stayed in April 2024
Reviewed: April 15, 2024
Ashley
United States of AmericaThe only thing is it's right next to the highway, which is good because it's easy to leave and get anywhere but bad because you can hear the cars really motorcycles all night long. So use a sound machine lol.
The room was great, big, comfortable. Breakfast was very good so was dinners. More like bar food at dinner but great. Nice pool on the 6th floor roof top.
Stayed in April 2024
Reviewed: April 13, 2024
Rebecca
United States of AmericaThey had a great breakfast every morning, as well as food in the evening. During the 5:30 kickback, they also offered up to 3 free drinks from the bar. The rooms were great, with comfortable beds. The pool and hot tub were also wonderful.
Stayed in April 2024
Reviewed: April 11, 2024
Ramona
United States of AmericaNothing to report here - the Drury exceeded my expectations!
The Drury was extremely clean, my room (1002) was amazing and comfortable. They offer a larger than normal breakfast (I only too a banana). They offer a complimentary dinner (BBQ pork sliders, hot dogs, cole slaw, salad, cheese/nachos, and three complimentary alcoholic beverages). They also have a parking ramp which is great with the storms that have blown through the Dallas area.
Stayed in April 2024
Reviewed: April 11, 2024
Andrzej
United KingdomNothing!
What a fantastic hotel! Friendly staff, free parking, breakfast and dinner included, heated outdoor swimming pool, excellent gym for a hotel, clean and modern bathroom, and literally next to the highway! We thoroughly enjoyed our stay!
Stayed in April 2024
Reviewed: April 10, 2024
Andrei
United States of AmericaI had 0 issues at this hotel
Everything was extremely well maintained, clean, the pool and hot tub were open and clean too. Breakfast was good, and dinner snacks as well as 3 drinks per person were included. Had secure parking and working wifi. The place was great, I was very impressed. The people working there were extremely polite and helpful, absolutely all of them!
Stayed in April 2024
Reviewed: April 9, 2024
Cristina
United States of AmericaMinor things that didn't really affect my stay, like no fan in bathroom, and elevator was really fast.
I loved how nice staff was when checking in. The breakfast had a big variety and was delicious, the hotel was very clean. And rail station was about a 2 block walk. Overall would definitely stay here again.
Stayed in April 2024
Reviewed: April 9, 2024
Matthew
United KingdomNothing
The best Hotel we stayed in during our 2 week visit to Texas. Lovely Heated pool and hot tub, and the kickback wasn't as busy as the other Drury Inns, and the food was better too. The room was very spacious with a separate area for our son to sleep. Highly recommended.
Stayed in April 2024
Reviewed: April 8, 2024
Esmeralda
United States of AmericaNot enough towels... for 2 people
Everything was awesome, but I would like to have more towels without me having to go look for the cleaning lady..... next time, I will request it.... thank you so much. We always stay at the Drury Hotels. Love ❤️ 😍 💖 ❣️ 💕 💘 them....
Stayed in April 2024
Reviewed: April 8, 2024
Anna
United States of AmericaNothing! All was good.
The staff was exceptional — always friendly and helpful. Their hardwork in ensuring our stay was great was definitely noticed!! Great job!
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content