Reviews of Drury Plaza Hotel Pittsburgh Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
745 Grant St., Pittsburgh, PA 15219, United States of America
#2 of 58 hotels in Pittsburgh
Guests' ChoiceReview Score
Based on 1206 hotel reviews
9.1Score breakdown
-
Cleanliness
9.4
-
Comfort
9.4
-
Location
9.3
-
Facilities
9.2
-
Staff
9.6
-
Value for money
8.7
-
Free WiFi
9.3
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: May 7, 2024
John
United States of America1 review10“We were made to feel welcome in a sincere way.”- • With a pet
- • Leisure trip
- • Group
- • Deluxe Queen Room with Two Queen Beds - Hearing Accessible
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was excellent.
The staff are friendly and seem to be genuinely enjoying providing top rate service to their guests! They made sure that I had a ground floor room so I had easy access to outside for my service dog. The location is a short walk to the event which we were in town to attend- the Pittsburgh 3 Rivers Marathon & Half Marathon.
Stayed in May 2024
-
Reviewed: May 5, 2024
Wade
United States of America2 Reviews10Exceptional- • Leisure trip
- • Travelers with friends
- • Deluxe Queen Room with Two Queen Beds - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
Nothing view out our window - literally looked out to a wall
Dinner and breakfast included!
Stayed in May 2024
-
Reviewed: May 4, 2024
Daniel
United States of America23 Reviews8.0“We were welcomed by a very friendly staff. Great location in down Pittsburgh with numerous restaurants in a blocks dist”- • Leisure trip
- • Group
- • Deluxe Queen Room with Two Queen Beds - Hearing Accessible
- • Stayed 1 night
- • Submitted from a mobile device
The staff was super friendly.
Good location.
Stayed in May 2024
-
Reviewed: May 4, 2024
James
United States of America1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe King Room - Hearing Accessible, Roll-in Shower
- • Stayed 1 night
- • Submitted from a mobile device
when called for the smoke alarm to be fixed it took 2 1/2 hours and still had to go find someone.
The bed
Stayed in April 2024
-
Reviewed: May 2, 2024
Krawczyk
United States of America1 review10“Staff very helpful with directions, recommendations etc.”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Really nice breakfast. Beautiful atmosphere.
Stayed in April 2024
-
Reviewed: May 1, 2024
Scott
United States of America1 review9.0Wonderful- • Leisure trip
- • Couple
- • Superior King Room - Hearing Accessible, Shower
- • Stayed 3 nights
- • Submitted from a mobile device
Jay was so friendly and such a hard worker. I true star.
Stayed in April 2024
-
Reviewed: April 29, 2024
Shilpaben
United States of America1 review8.0“Great 👍”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds - High Floor
- • Stayed 1 night
- • Submitted from a mobile device
Bed was not comfortable and bit pricey
It was great 👍
Stayed in April 2024
-
Reviewed: April 29, 2024
Francesca
United States of America2 Reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room - Hearing Accessible, Roll-in Shower
- • Stayed 1 night
- • Submitted from a mobile device
Close to all the locations, quiet
Stayed in April 2024
-
Reviewed: April 28, 2024
Colleen
Canada15 Reviews8.0“Excellent location to train and downtown”- • Leisure trip
- • Couple
- • Deluxe Queen Room with Two Queen Beds - Hearing Accessible
- • Stayed 2 nights
- • Submitted from a mobile device
Supper meal was weak
Location to start and the staff were awesome!
Stayed in April 2024
-
Reviewed: April 27, 2024
Evaz
United States of America21 Reviews2 helpful votes10“Perfect Hotel in a perfect location”- • Leisure trip
- • Couple
- • Deluxe King Suite with Sofa Bed
- • Stayed 4 nights
The quality of the food at the 4th District, a bar on the premises left much to be desired. However, the staff was just as customer service oriented as all the staff we encountered during our stay.
Staff was friendly and consistently service oriented. Breakfast was good and "happy hour" on our day of arrival was a great bonus. We drove from NYC - 8 hours - and were tired and hungry. We stayed in King Suite which was huge. We especially appreciated having a separate living room to kick our heels up after a full day of touring on foot. The lounge on the 8th floor offered another option for relaxing after an exhausting day on our feet.
Stayed in April 2024
-
Reviewed: April 23, 2024
Aniya
United States of America1 review8.0“Great hotel, amazing staff!”- • Leisure trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted from a mobile device
The room I was in head no natural light. The one window I had I tucked behind heavy curtains, a dresser and a TV. The window opened up to a closed in section of the roof, which made the room very dark (w/o lights on). There also were not many food options for people with dietary restrictions such as diabetics. (Not necessary, but would have been nice)
The facility in general was amazing. The staff was incredible, very accommodating and helpful. The inclusion of breakfast and dinner was also amazing.
Stayed in April 2024
-
Reviewed: April 22, 2024
Melina
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Refrigerator could be bigger.
Great breakfast selection.
Stayed in April 2024
-
Reviewed: April 19, 2024
Katie
United States of America2 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room - Hearing Accessible, Shower
- • Stayed 2 nights
- • Submitted from a mobile device
Staff was amazing from front desk, chefs, cleaning staff and managers! Extremely considerate and all went the extra mile!
Stayed in March 2024
-
Reviewed: April 18, 2024
Carlie
Australia19 Reviews4 helpful votes9.0“Nice place to stay while visiting Pittsburgh. Walking distance to PPG Paint Arena.”- • Leisure trip
- • Family with young children
- • King Suite with Sofa Bed - Hearing Accessible
- • Stayed 2 nights
Hotel was great. We had a small problem with our room and the staff was very helpful in fixing the problem. There was complimentary drinks and food each evening. Our room (King size) was huge and our shower had great water pressure and temperature.
Stayed in April 2024
-
Reviewed: April 14, 2024
Michael
United States of America9 Reviews2 helpful votes10“The staff was very helpful and the location was perfect”- • Leisure trip
- • Couple
- • Deluxe King Room - Hearing Accessible, Shower
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Very clean
Stayed in March 2024
-
Reviewed: April 12, 2024
Shailaja
United States of America15 Reviews9.0“Great value for families!”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
I would have liked a better view of the city!
What a surprise - breakfast, three happy hour drinks and dinner were included in the price. I wish I had know about this chain while we were raising a family- great deal and friendly staff!
Stayed in April 2024
-
Reviewed: April 8, 2024
Marybeth
United States of America13 Reviews2 helpful votes10Exceptional- • Business trip
- • Couple
- • Deluxe Queen Room with Two Queen Beds - Hearing Accessible
- • Stayed 2 nights
- • Submitted from a mobile device
Great location. Very friendly staff
Stayed in April 2024
-
Reviewed: April 6, 2024
Melita
United States of America7 Reviews10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Spacious and comfortable. Very clean. Staff were very friendly and helpful. Free breakfast was very good. Great location was an easy walk to PPG arena.
Stayed in April 2024
-
Reviewed: April 1, 2024
Duane
United States of America5 Reviews9.0Wonderful- • Leisure trip
- • Group
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Only wish you had different items for breakfast instead of same all weekend.
Location.
Stayed in March 2024
-
Reviewed: April 1, 2024
Mark
United States of America1 review9.0“Drury is excellent at what they do. A great place to stay”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
This property was perfect for 6 adults, 5 children under 10 years old, plus an infant to gather and enjoy each other when not enjoying the fun of the city.
Stayed in March 2024
-
Reviewed: March 31, 2024
Brenda
United States of America1 review10“Perfect! Well definitely always stay here.”- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
It was very clean. The beds were awesome and Keisha did a fantastic job tucking them!
Stayed in March 2024
-
Reviewed: March 25, 2024
Karen
United States of America1 review10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Great location, friendly staff!
Stayed in March 2024
-
Reviewed: March 25, 2024
Rob
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe Queen Room with Two Queen Beds - Hearing Accessible
- • Stayed 3 nights
- • Submitted from a mobile device
Parking was not on site.
Clean. Friendly and helpful staff. Beautiful building.
Stayed in March 2024
-
Reviewed: March 17, 2024
Ashley
United States of America3 Reviews10“Love this hotel, beautiful building, excellent location.... expensive parking though.”- • Leisure trip
- • Couple
- • Deluxe King Room - Hearing Accessible, Roll-in Shower
- • Stayed 1 night
- • Submitted from a mobile device
The double room seemed a bit small and a bathtub isn't an option in any of the king combinations, including suites. It would be nice if they had someone to monitor the pool as well, there was a family with about 6-8 rowdy kids that sorta took over and forced the adults to the hot tub to avoid getting splashed in the face. It's a good size pool so maybe if there was someone to come by and tell them to keep it to one side of the pool so everyone can enjoy it? The guests could do it as well, but I think having staff do it could help avoid it from escalating to a conflict. The valet seems a bit expensive, especially when it seems like I'm always waiting quite a while for my car. I understand it's a tight parking lot and there's usually only a couple guys working, but then maybe the price shouldn't be almost $40/day. It almost offsets the complimentary food/drinks. Next time, I'll probably park elsewhere nearby. The on site restaurant is just okay. I had probably one of the worst orders of chicken wings I've ever had in my life from here. It was like someone forgot about them in the fryer. They were way too crispy and extremely dry inside. They didn't even try to cover it up with sauce, the barely put any on and it made it that much more noticable just how bad they were. Luckily, the complimentary food from earlier was good enough that it made it not worth being too upset about.
I love the breakfast, the evening complimentary food options, the discounted desserts, the indoor pool/spa, and the little convenience store downstairs. It's right down the street when I go to PPG arena.
Stayed in March 2024
