My grandsons loved the water park!

Stayed in May 2024

Shower needs a hand railing. We got there 5:30 and room wasn’t ready. I originally ordered 1 bedroom, 2 double beds and got a studio NOT GOOD. Finally next day at 4:00 pm we had waited all day to get in different room. Thank goodness for LaPorcha she was awesome!

The breakfast buffet was really good.

Stayed in May 2024

Room was dated, as was the bathroom. Definitely in need of upgrade. But was comfortable enough. The fold out bed, again, was old and quite uncomfortable. The main bed was good. I did notice some of the other rooms looked a bit more modern. Maybe the owners of each room need some inducement to keep updated.

Location was great, water park was loved by the 11yr old, beach was great. Staff were very helpful.

Stayed in May 2024

The mattress was not comfortable, I would suspect a memory foam

Amenities

Stayed in May 2024

As business owners, we understand staffing is probably short, but we did have some broken glass and papers on the floor outside of our room for some reason; not a fan of that seeing our children are 8 and 5 years old. However, both didn't want to leave, so it was a good bday surprise.

Facilities were nice, and the kids had a wonderful time. Water parks etc. are not open until memorial day. We live in little river, SC and booked this for our sons 8th bday. Shockingly, we learned many places do not rent to locals, but the Dunes did and we love them for that. Otherwise, it was very enjoyable, and the staff we encountered were pleasant.

Stayed in May 2024

Room was a little dirty when checked in. Bed was a little hard and sheets were small. Sorry that they covered a mirror with a TV, would of been nice to see how you look before heading out except the small one in bathroom.

Location to the beach

Stayed in May 2024

Nothing !

2 water parks , lazy river , bar & grill

Stayed in May 2024

It was a little pricey, parking location and no mention upon check in that there’s designated parking garages for certain vehicle types, so we got a warning notice on our vehicle. The bathroom door at the water park was pulled right open while I was in there, so the lock obviously did not work.

I liked that it catered to family, the location and that it was right on the ocean. The water park was well-designed and there was plenty of seating in the pool area.

Stayed in April 2024

We did have a bug issue, we called the front desk and they sent someone out to spray

The indoor water park and Starbucks

Stayed in April 2024

I don't like the smaller elevators in the South Tower and that amenities we've enjoyed on past visits are in the other building, instead of a quick elevator ride away.

We've visited many times with children, grandchildren, as a couple and as a solo older woman. This hotel is fun at any age. I much prefer the North Tower as the coffee shop, restaurant and larger elevators are located there and the building just seems to be a bit more updated. The parking deck is also located directly across from the north building. This last visit, probably due to our room choice, put us in the South Tower. It was fine and the room was beautifully clean but next time I'll ask to be in the North Tower. The hotel is well staffed and I cannot say enough about how cordial everyone is. From the front desk to the maintenance crew we met in the hallways, we felt very welcome.

Stayed in April 2024

I didn’t like the front desk staff and how I was treated during the check in process

I loved the ease of the amenities and the pools

Stayed in April 2024

Children locks on cabinets. The cafe should have breakfast as well for convenience. Or connect the towers together so you don’t have to go outside in the weather. More parking space for oversized vehicles. Cafe should think about adding pizza to the menu. The kids pool water was cold compared to the lazy river’s water.

The indoor swimming pool areas were nice and full of chairs for parents. Location was decent. Not too far from broadway.

Stayed in April 2024

The stove needs to be updated. The ranges we shaky. Was afraid to use at first.

Stayed in April 2024

Air conditioning unit was only one in the whole apt and it was hot and not accomidating.. ceiling fan didn't work and bathroom was not clean

Pool area for kids

Stayed in April 2024

Inflexible cleaning staff

For a beach location it was clean, however due to kids nap times we Conflicted with the cleaning folks. But they never offered to return at a different time so our room was never cleaned other than by us.

Stayed in April 2024

The room needed a facelift, i.e. worn furniture, dirty appliances and floors. Worn ceilings.

We love the area

Stayed in April 2024

We had a cockroach

The kids amenities and proximity to the beach

Stayed in April 2024

The room and furniture needed much updating! Rugs were filthy, beds were hard, and chairs were worn! Very disappointed with my room.

Outdoors, the property was lovely and maintained. We also enjoyed the waterpark. The amenities offered was great!!

Stayed in April 2024

Wish your didn't have to walk outside to get back to the tower. A grat upgrade would be a covered walkway to all buildings!

Rooms with jet tub and lots of activities for kids.

Stayed in March 2024

I didn’t like the mattress that was in the pull out couch

I loved the people and amenities

Stayed in April 2024

Location

Water park

Stayed in April 2024

Parking!!! Even though there was someone around sometimes to drive you to the parking garage it was still a good commute if not available.

Water park for kids

Stayed in April 2024

The water parks indoors

Stayed in April 2024

Need safety handles in shower

There was no breakfast

Stayed in April 2024