37 Old Courthouse Square, Santa Rosa, CA 95401, United States of America
#1 of 32 hotels in Santa Rosa
Guests' ChoiceBased on 1050 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.5
Facilities
9.3
Staff
9.5
Value for money
9.0
Free Wifi
9.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 5, 2024
Yong
United States of Americabreakfast.
breakfast is a continental breakfast, no egg.
Stayed in June 2024
Reviewed: June 3, 2024
Lori
United States of AmericaContinental Breakfast was underwhelming.
Friendly staff & clean modern decor.
Stayed in June 2024
Reviewed: June 1, 2024
George
United States of AmericaIt was very expensive
Stayed in May 2024
Reviewed: May 31, 2024
Janna
United States of AmericaThe only thing that isn't the best is the parking situation. Since the hotel is downtown, it doesn't have designated parking spaces, and the only option to ensure that you do not have to deal with ticketing is to have your car parked by valet. It's not the worst thing on the planet, but it does add cost to the stay. 19 per night plus tips.
This hotel is charming. From the moment you walk in, the staff is welcoming and courteous. The rooms are clean and comfortable and the location is fantastic. There are many restaurants within walking distance, and the mall is just a short walk away.
Stayed in May 2024
Reviewed: May 27, 2024
Cielo
United States of AmericaBreakfast
Boutique hotel
Stayed in May 2024
Reviewed: May 25, 2024
Nelson
United States of AmericaSome of the pillows were flat.
Breakfast was good but can use a little variety. Your staff was excellent. I loved the location. Perfect for wine country.
Stayed in May 2024
Reviewed: May 25, 2024
Richard
United States of AmericaThe whole experience, room, dining and lobby, etc. was above average, in fact very good. But for the price I was expecting a little bit more, but still we enjoyed our stay very much. We would go back again.
The continental breakfast was good. Muffins, yogurt, fruit, coffee and juice. Nothing over the top, but quality of what was there was very good. Room was clean, not too big, definitely above average. Location was very good and in walking distance of a lot of restaurants.
Stayed in May 2024
Reviewed: May 22, 2024
Lisa
United States of AmericaStylish, clean, quiet, centrally located
Stayed in April 2024
Reviewed: May 21, 2024
Susan
United States of America$17 so my husband can have a bowl of cereal. It's now normal to expect wifi, cable, at least, with room rate.
Only thing I did not like is the mandatory $17 for breakfast, which I did not eat. All cold, nothing appealing, coffee was weak, went out and got my own java instead after trying both coffee blends.
Stayed in May 2024
Reviewed: May 20, 2024
James
United States of AmericaNothing
Nice modern hotel in an old bank building. Staff were helpful and friendly. Close to restaurants. Convenient to wine tasting.
Stayed in May 2024
Reviewed: May 19, 2024
Suzy
United States of AmericaThat they didn't have parking only valet
The location was great and the rooms were very nice as was the lobby area.
Stayed in April 2024
Reviewed: May 10, 2024
Marni
CanadaSuper-friendly, helpful staff.
Stayed in May 2024
Reviewed: May 7, 2024
Alexander
CanadaAll good 👍
Location to restaurants and bars. Staff very helpful with recommendations to Wineries and close by towns. Manager Anthony recommended excellent restaurant for special dinner.
Stayed in April 2024
Reviewed: May 7, 2024
Monika
GermanyA nice, small hotel, conveniently located with super friendly staff. Lots of restaurants and shops within easy walking distance. We came to Santa Rosa for Charles M Schulz. Got even a discount voucher for the museum - very kind
Stayed in May 2024
Reviewed: May 6, 2024
Maureen
United States of AmericaThe room price dropped online after we booked at a nonrefundable rate.
Clean comfortable rooms. Friendly staff. Complimentary continental breakfast. Location
Stayed in May 2024
Reviewed: May 4, 2024
Wagner
United States of AmericaCentrally located. Very clean and lovely
Stayed in May 2024
Reviewed: April 30, 2024
Richard
United States of AmericaThe rooms are small. Breakfast was limited, but sufficient. Looking out an a brick wall.
The place looks wonderful. Wine tasting in the lobby was a nice touch. Staff was very nice.
Stayed in April 2024
Reviewed: April 29, 2024
Marinna
United States of AmericaNo pool, but we knew that when we booked.
Nice, clean rooms. Very comfortable bed and pillows. Also the robes and slippers were awesome! A cute breakfast available with great friendly staff that help right away if you need anything.
Stayed in April 2024
Reviewed: April 24, 2024
Sheila
United States of AmericaBathroom Shelve in room 305 was so dusty you could write your name in the dust. Some ort stuck on the side of the bathroom vanity near the toilet looked like blood or bodily fluid.😞
Clean smelling sheets. Room wasn’t too hot or cold. Didn’t hear traffic noise.
Stayed in April 2024
Reviewed: April 22, 2024
Nicholas
United States of AmericaStFf and location are amazing!!
Stayed in March 2024
Reviewed: April 13, 2024
Janice
United KingdomNot great tv stations. Nothing else everything was good
Great location close to shops bars and restaurants. The hotel was clean and beds were comfortable. The complimentary breakfast in the morning was lovely
Stayed in April 2024
Reviewed: April 12, 2024
Denise
United States of AmericaStaff cleaned the floors during breakfast. The cleaning smell was overpowering and rather unpleasant while trying to enjoy breakfast.
Breakfast was simple/basic but the granola was good. Tea was good. Staff were very friendly. Beds were comfortable. There was daily housekeeping. Location was great and the hotel building was beautiful and tastefully decorated. Free parking right outside the hotel overnite worked out perfectly (I had to move my car at 9 am but that was never a problem). There were lots of restaurants to choose from within walking distance. Mexican by the hotel had great soup and fast friendly service. The Peruvian place was so good we went there twice!
Stayed in April 2024
Reviewed: April 11, 2024
Andrea
United States of AmericaThe room is super tiny other than that it was an amazing day and great location
Stayed in April 2024
Reviewed: April 11, 2024
Kathy
United States of Americaparking is tricky
The property was clean and well maintained
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content