309 N Genesee St, Utica, NY 13502, United States of America
#14 of 15 hotels in Utica
Guests' ChoiceBased on 83 hotel reviews
5.3Cleanliness
6.0
Comfort
6.0
Location
6.9
Facilities
5.7
Staff
7.0
Value for money
6.0
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: October 9, 2022
Celisca
Abkhazia, GeorgiaWaiting room is too small
There were none
Stayed in September 2022
Reviewed: October 3, 2022
Connie
United States of AmericaRoom was very dirty ! 1st floor and window did not latch or lock ! Bathroom was beyond disgusting 😒 And the smell was almost unbearable. I have worked as a cleaner many years and would never ever leave a room in this disgusting condition. And the price was very high ! Website pics are very deceiving.
Staff was very helpful and friendly!
Stayed in October 2022
Reviewed: May 20, 2022
Marcialee
United States of AmericaLots of trash around the property. Strong smell of marijuana near some rooms.
Staff were pleasant and accommodating
Stayed in May 2022
Reviewed: October 28, 2021
Wing
United States of AmericaNo breakfast! Could not open room door when bathroom door was open. no one on duty in morning.
Stayed in October 2021
Reviewed: June 22, 2021
Marivone
United States of AmericaThe room was not clean properly it smelled like mildew due to it being closed. Room just needs to be upgraded a tad.
Loved the peace the room was comfy. Love that the room had its own private jacuzzi. It's good for a day if unwinding by self or for a romantic getaway with ur love one.
Stayed in June 2021
Reviewed: May 24, 2024
Gibson
United States of AmericaThe property was absolutely disgusting. I had to buy my own cleaning supplies to clean the room myself. It looked like they flipped the blankets over in attempts to hide the stains the previous occupants left. There was what looked like blood on the ceiling and sink as well
How close it is to the train station
Stayed in May 2024
Reviewed: May 13, 2024
Anthony
United States of AmericaNothing… it was dirty. Horrible. I asked for a refund this place should be closed down immediately !!
Stayed in May 2024
Reviewed: March 7, 2024
Kerryann
United States of AmericaWe saw what look like a bunch of homeless drug addicted people all around this place
We arrived earlier and they would not let us check in a hour earlier
Stayed in March 2024
Reviewed: November 26, 2023
Page
United States of AmericaI love everything about this place.
That there was place to warm up my food.
Stayed in October 2023
Reviewed: November 15, 2023
Joanne
United States of AmericaIt was a little disappointing that there was no breakfast available in the motel. But there were plenty of restaurants nearby.
The manager was very pleasant. The price was right. Our beds were very comfortable, nice TV, bathroom, clothes hanger rack was handy.
Stayed in October 2023
Reviewed: October 9, 2023
Gretchen
United States of AmericaRun down needs some improvements. Broken lights. Lumpy bed, hard pillows.
Close to everything
Stayed in October 2023
Reviewed: September 8, 2023
Ana
United States of AmericaI wish at the lobby a Simple on the go fast breakfast as cereal pop starts milk and coffee
Everything
Stayed in August 2023
Reviewed: September 3, 2023
Gross
United States of AmericaRun down looking.
Nothing
Stayed in August 2023
Reviewed: August 21, 2023
Anthony
United States of AmericaDirty run down and not worth the money
It was horrible run down holes in the wall
Stayed in August 2023
Reviewed: August 10, 2023
Linda
United States of AmericaStains on all of the furniture (lobby and bedroom), lawn scaping was lacking. Polished floors left a residue on socks and feet.
It was convenient to the area we wanted to be in.
Stayed in August 2023
Reviewed: August 6, 2023
Jamey
United States of AmericaClean the dust off the lamps.
They did not serve breakfast
Stayed in July 2023
Reviewed: August 3, 2023
Chris
United States of AmericaStaff was rude and couldn’t find my reservation
I don’t know. Didn’t get chance to enjoy my stay
Stayed in August 2023
Reviewed: June 3, 2023
Helen
United States of AmericaWe checked in and saw our room and checked out. Very dirty and gross place. I wish I would have taken pictures to attach to this to show you that the room didn't look anything like the one on Priceline.
nothing
Stayed in May 2023
Reviewed: May 22, 2023
Britnae
United States of AmericaBasically everything was bad and gross. If I hadn’t been desperate and exhausted, I would have gone back to the front desk and gotten my money back to find somewhere else to stay. Our entire experience was horrid. Upon checkin, we were ignored for several minutes. Checkin itself took way too long. There was an unpleasant smell through the whole lobby. After getting our ‘one’ key, we walked to our room down a dim hallway, peeling paint, half painted doors. It felt so dingy. We got to our room, and the door didn’t even fully close, it jiggles a bit and left us feeling not so safe. We ended up putting a chair in front of the door. We booked a room with 2 double beds. We were given 1 king bed. We made due, since I was traveling with my sister anyway. The room was dimly lit. The fridge didn’t work. There was a hole in the wall. The sink was pulling away from the wall. Hair in the shower and a used razor cap on the tub. Stains everywhere. Cigarette burns in the blanket. Cobwebs in the corners. I have never stayed in such a gross room. We paid $120 for that sad excuse for a room and I am beyond disappointed and upset. That room wasn’t worth $20. They also advertised free breakfast, there was none. However, I wouldn’t have eaten if they did have it due to the lack of cleanliness. And to top it all off, as we were getting ready to leave in the morning, our key card had stopped working completely. And it was still 2 hours prior to checkout.
Nothing
Stayed in May 2023
Reviewed: October 24, 2022
Frank
United States of AmericaIts priced to reflect condition on the property. Its not the condition of a Hampton Inn or Holiday Inn. No complimentary food. It is a older late model facility.
Close to restaurants and downtown Utica. Priced well for a 1 night stay.
Stayed in October 2022
Reviewed: October 3, 2022
Jeff
United States of AmericaNoisy guests kept us awake. Didn't feel safe
Stayed in October 2022
Reviewed: September 22, 2022
Patrick
United States of AmericaCleaner,
There was no breakfast.
Stayed in September 2022
Reviewed: July 24, 2022
Will
United States of AmericaThe room was awful - I felt like I was in a drug den
nothing
Stayed in July 2022
Reviewed: July 14, 2022
Karen
United States of AmericaVery disappointed that there was no breakfast. Not notified of this either.
Very disappointed that there was no breakfast. Not notified of this either.
Stayed in July 2022
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