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  5. Reviews of Econo Lodge Utica

Reviews of Econo Lodge Utica This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

309 N Genesee St, Utica, NY 13502, United States of America

#14 of 15 hotels in Utica

Guests' Choice

Review Score

Based on 83 hotel reviews

5.3

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    6.0

  • Location

    6.9

  • Facilities

    5.7

  • Staff

    7.0

  • Value for money

    6.0

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: October 9, 2022

    5.0
    It was ok
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Waiting room is too small

    There were none

    Stayed in September 2022

  • Reviewed: October 3, 2022

    5.0
    Never again - lesson learned!!
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was very dirty ! 1st floor and window did not latch or lock ! Bathroom was beyond disgusting 😒 And the smell was almost unbearable. I have worked as a cleaner many years and would never ever leave a room in this disgusting condition. And the price was very high ! Website pics are very deceiving.

    Staff was very helpful and friendly!

    Stayed in October 2022

  • Reviewed: May 20, 2022

    4.0
    Disappointing
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Lots of trash around the property. Strong smell of marijuana near some rooms.

    Staff were pleasant and accommodating

    Stayed in May 2022

  • Reviewed: October 28, 2021

    5.0
    OK
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 2 nights

    No breakfast! Could not open room door when bathroom door was open. no one on duty in morning.

    Stayed in October 2021

  • Reviewed: June 22, 2021

    5.0
    It was decent.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was not clean properly it smelled like mildew due to it being closed. Room just needs to be upgraded a tad.

    Loved the peace the room was comfy. Love that the room had its own private jacuzzi. It's good for a day if unwinding by self or for a romantic getaway with ur love one.

    Stayed in June 2021

  • Reviewed: May 24, 2024

    1.0
    Jeffrey Dahmer would’ve lived here if he was still alive and out of prison
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The property was absolutely disgusting. I had to buy my own cleaning supplies to clean the room myself. It looked like they flipped the blankets over in attempts to hide the stains the previous occupants left. There was what looked like blood on the ceiling and sink as well

    How close it is to the train station

    Stayed in May 2024

  • Reviewed: May 13, 2024

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing… it was dirty. Horrible. I asked for a refund this place should be closed down immediately !!

    Stayed in May 2024

  • Reviewed: March 7, 2024

    1.0
    Tried to cancel and they still kept all of our money.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We saw what look like a bunch of homeless drug addicted people all around this place

    We arrived earlier and they would not let us check in a hour earlier

    Stayed in March 2024

  • Reviewed: November 26, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I love everything about this place.

    That there was place to warm up my food.

    Stayed in October 2023

  • Reviewed: November 15, 2023

    7.0
    Was good and other friends stayed there, short drive to our event.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    It was a little disappointing that there was no breakfast available in the motel. But there were plenty of restaurants nearby.

    The manager was very pleasant. The price was right. Our beds were very comfortable, nice TV, bathroom, clothes hanger rack was handy.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Run down needs some improvements. Broken lights. Lumpy bed, hard pillows.

    Close to everything

    Stayed in October 2023

  • Reviewed: September 8, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    I wish at the lobby a Simple on the go fast breakfast as cereal pop starts milk and coffee

    Everything

    Stayed in August 2023

  • Reviewed: September 3, 2023

    2.0
    Needs to be updated
    • Leisure trip
    • Family with young children
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Run down looking.

    Nothing

    Stayed in August 2023

  • Reviewed: August 21, 2023

    1.0
    Horrible never will use you again
    • Solo traveler
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Dirty run down and not worth the money

    It was horrible run down holes in the wall

    Stayed in August 2023

  • Reviewed: August 10, 2023

    2.0
    Cheap-yes…but you get what you pay for.
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Stains on all of the furniture (lobby and bedroom), lawn scaping was lacking. Polished floors left a residue on socks and feet.

    It was convenient to the area we wanted to be in.

    Stayed in August 2023

  • Reviewed: August 6, 2023

    10
    I slept well
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean the dust off the lamps.

    They did not serve breakfast

    Stayed in July 2023

  • Reviewed: August 3, 2023

    1.0
    Rude staff. Had no stay
    • Leisure trip
    • Solo traveler
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was rude and couldn’t find my reservation

    I don’t know. Didn’t get chance to enjoy my stay

    Stayed in August 2023

  • Reviewed: June 3, 2023

    1.0
    Didn't end up staying
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    We checked in and saw our room and checked out. Very dirty and gross place. I wish I would have taken pictures to attach to this to show you that the room didn't look anything like the one on Priceline.

    nothing

    Stayed in May 2023

  • Reviewed: May 22, 2023

    1.0
    Horrible, dirty, bad smell. Felt dirty just being there.
    • Business trip
    • Group
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Basically everything was bad and gross. If I hadn’t been desperate and exhausted, I would have gone back to the front desk and gotten my money back to find somewhere else to stay. Our entire experience was horrid. Upon checkin, we were ignored for several minutes. Checkin itself took way too long. There was an unpleasant smell through the whole lobby. After getting our ‘one’ key, we walked to our room down a dim hallway, peeling paint, half painted doors. It felt so dingy. We got to our room, and the door didn’t even fully close, it jiggles a bit and left us feeling not so safe. We ended up putting a chair in front of the door. We booked a room with 2 double beds. We were given 1 king bed. We made due, since I was traveling with my sister anyway. The room was dimly lit. The fridge didn’t work. There was a hole in the wall. The sink was pulling away from the wall. Hair in the shower and a used razor cap on the tub. Stains everywhere. Cigarette burns in the blanket. Cobwebs in the corners. I have never stayed in such a gross room. We paid $120 for that sad excuse for a room and I am beyond disappointed and upset. That room wasn’t worth $20. They also advertised free breakfast, there was none. However, I wouldn’t have eaten if they did have it due to the lack of cleanliness. And to top it all off, as we were getting ready to leave in the morning, our key card had stopped working completely. And it was still 2 hours prior to checkout.

    Nothing

    Stayed in May 2023

  • Reviewed: October 24, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Its priced to reflect condition on the property. Its not the condition of a Hampton Inn or Holiday Inn. No complimentary food. It is a older late model facility.

    Close to restaurants and downtown Utica. Priced well for a 1 night stay.

    Stayed in October 2022

  • Reviewed: October 3, 2022

    1.0
    Wouldn't return
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy guests kept us awake. Didn't feel safe

    Stayed in October 2022

  • Reviewed: September 22, 2022

    1.0
    Diaappointing
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 1 night

    Cleaner,

    There was no breakfast.

    Stayed in September 2022

  • Reviewed: July 24, 2022

    1.0
    Terrible
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room was awful - I felt like I was in a drug den

    nothing

    Stayed in July 2022

  • Reviewed: July 14, 2022

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Very disappointed that there was no breakfast. Not notified of this either.

    Very disappointed that there was no breakfast. Not notified of this either.

    Stayed in July 2022

Showing 1 - 25

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