877 Edelweiss Strasse, Helen, GA 30545, United States of America
#28 of 53 hotels in Helen
Guests' ChoiceBased on 1741 hotel reviews
7.7Cleanliness
7.8
Comfort
7.9
Location
9.1
Facilities
7.6
Staff
8.7
Value for money
7.6
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 21, 2024
Tracey
United States of AmericaHonestly the price was ridiculously high. I usually don’t spend this much, unless I’m going to the beach. Won’t be back for that price.
Breakfast good, location good. Friendly workers.
Stayed in April 2024
Reviewed: April 5, 2024
Eric
United States of AmericaNothing I can recall.
Only stayed one night but we liked it there. Staff was friendly. Would use this hotel again.
Stayed in March 2024
Reviewed: March 4, 2024
Mejia
United States of AmericaSome empty rooms left unattended with doors open and not cleaned for days. Elevator had issues.
Location
Stayed in March 2024
Reviewed: February 23, 2024
Claudia
United States of AmericaGreat breakfadt
Stayed in February 2024
Reviewed: February 21, 2024
Rosabel
United States of AmericaThe Wi-Fi it was so slow. I had issues trying to connect my devices.
Stayed in February 2024
Reviewed: February 7, 2024
Lewis
United States of AmericaNo breakfast week days just weekends
Clean
Stayed in February 2024
Reviewed: January 27, 2024
Mike
United States of AmericaFriendly staff, clean and comfortable room, room fireplace was unexpected bonus.
Stayed in January 2024
Reviewed: January 26, 2024
Grace
United States of AmericaThe property was close to everything
Stayed in November 2023
Reviewed: January 13, 2024
Heather
United States of AmericaJust needs a little updating. Some things look worn. Staff were friendly but didn’t seem very professional.
Walking Distance to everything, fireplace in the room was great!
Stayed in December 2023
Reviewed: January 11, 2024
Eek
United States of AmericaCheck in was a bit lengthy and room keys did not initially work.
Close proximity to the main strip of restaurants and stores.
Stayed in October 2023
Reviewed: January 6, 2024
Donna
United States of AmericaThe sink outside the bathroom.
Close to everything I wanted to see.
Stayed in December 2023
Reviewed: January 2, 2024
Jenny
United States of AmericaCheck in was delayed by about 3 hours from the check in time stated on our reservation. There was a massive line at check-in around 6:30 PM and few rooms ready for check-in due to several housekeeper staff quitting they said. The staff at the front desk was very nice despite dealing with guests who were not happy about the wait.
Breakfast was excellent. The staff at your hotel were all absolutely phenomenal and deserve a raise/reward for being so attentive and patient even when some guests' patience was very low.
Stayed in January 2024
Reviewed: December 23, 2023
Carla
United States of AmericaSee above
There were not enough clean blankets the night we arrived. We had 2 queen beds and a sofa sleeper. Unfortunately, one of our group got cold while sleeping.
Stayed in November 2023
Reviewed: December 22, 2023
Tabatha
United States of AmericaThere was tiles broken and a little dirty around elevator doors
The employee that did breakfast was the best. She was very nice, interacted with everyone she seen , and just a positive attitude.
Stayed in December 2023
Reviewed: December 18, 2023
Sancira
United States of AmericaNice
Stayed in November 2023
Reviewed: December 11, 2023
Bobbi
United States of AmericaLocation
Stayed in December 2023
Reviewed: December 1, 2023
Karen
United States of AmericaIncluded breakfast could have a few more options and more seating in breakfast area is needed for high volume weekends.
Whirlpool tub in room. Convenient location. Clean.
Stayed in November 2023
Reviewed: November 29, 2023
Jeff
United States of AmericaWe had noisy neighbors, but beyond that great stay
Comfortable Stay overall
Stayed in November 2023
Reviewed: November 27, 2023
Mary
United States of AmericaN/A
Staff was excellent and very helpful
Stayed in November 2023
Reviewed: November 27, 2023
Serrena
United States of AmericaIt seemed worn.
Very close to town.
Stayed in November 2023
Reviewed: November 27, 2023
Tristancaige
United States of AmericaThere were some finishes that I expected better. There were lights blinking over the sink, the sink was cracked, the tub had cracks, there was a piece of the trim was broken off. It was nothing that impeded our stay, but for the cost, these are things that I would have not expected needed attention.
We came on a spontaneous road trip. I loved how close it was to everything. Kept us from paying the $10 parking fee for downtown. The outside was clean and inviting. The lobby was decorated very nicely. There is plenty of parking, too, thank goodness. The breakfast was decent and the worker was very friendly.
Stayed in November 2023
Reviewed: November 27, 2023
Johnson
United States of AmericaCoffee maker in room didn’t work, could’ve used some towel holder in the bathroom.
Staff was very helpful and friendly.
Stayed in November 2023
Reviewed: November 25, 2023
Joshua
United States of AmericaThe room has a lot of damage done by previous renters. Mold around the vent in the bedroom, scuff marks on the walls, holes in the curtains, the couch is stained and looks run down we didn’t even use that part of the room. The shower floor feels like you are going to fall thru also looks like it was painted to hide something. The door to the room does not shut all the way unless it’s locked while in the room then if you leave it’s difficult to lock. Stains on the ceiling. The wi-fi is terrible. I am over all unsatisfied with the room. The lobby was busy so the staff were rushed and not friendly. The 5star rating is a lie.
The location
Stayed in November 2023
Reviewed: November 21, 2023
Warren
United States of AmericaThe breakfast was horrible.
A familiar hotel chain with all the amenities you would expect at a fair price
Stayed in August 2023
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