402 River Road, Gatlinburg, TN 37738, United States of America
#119 of 534 hotels in Gatlinburg
Guests' ChoiceBased on 3168 hotel reviews
8.2Cleanliness
8.4
Comfort
8.4
Location
9.4
Facilities
8.2
Staff
9.0
Value for money
8.3
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 15, 2024
Waterman
United States of America-felt like the dirt and grime was “painted over” -bathrooms did not have vents … mold problems? - the patio rails were WIDE. My 4 year olds head could fit through—and if her head can, her whole body can. Those railings need to be replaced and moved closer. This is a huge safety concern.
Close to town free parking. Breakfast. Pool. Hot tub!
Stayed in May 2024
Reviewed: May 15, 2024
Randal
United States of AmericaThe beds needed to be updated really bad you can feel every spring and every time you roll over I'm sure the neighbors could hear you
Breakfast and location
Stayed in May 2024
Reviewed: May 9, 2024
Pamela
United States of AmericaNo hot water the day we arrived
Really like property. But no hot water the night we arrived.
Stayed in April 2024
Reviewed: May 4, 2024
Trace
United States of AmericaVery very slow elevators. Not very good parking was hard to know where to park at first.
Location. Hot tub.
Stayed in April 2024
Reviewed: April 30, 2024
Jennifer
United States of AmericaCleaning could've been better. Again, bedding was clean and l was happy with that, but the room itself could've been cleaner without the stains on the bedframe and curtains. Also, the pool area could've been cleaner ... there was some green algae on the floor, probably from water pooling and not being cleaned up/dealt with. I accidentally dropped by room card and was kind of grossed out by it landing on the wet, green floor. The woman at the front desk when we checked in (approx 7pm on Saturday (4/27) could've been friendlier and more welcoming. She seemed pained to have to do her job and interact with us. Thankfully the rest of the staff seemed friendlier. As another review stated, the rooms are somewhat dated, but it looks like they're currently working on that and making some improvements thru the hotel. The lobby itself and common areas are beautiful. Hopefully the remainder of the hotel will match in time. The parking garage is TIGHT. Not a deal breaker, but something to keep in mind.
We were looking for a last minute room after unexpectedly traveling thru the Smokey's for the day and found a decent price here. For a Saturday night, it was one of the cheaper options with a rating over 8, so we went with it. Generally, we were happy with our stay for the price. The bedding was clean and looked good (we check that over immediately no matter where we stay) and overall the room was pretty clean, though we did find two stains on the side of the bed frame and on the curtains. The location was great, right off the main street, and we liked being able to stay parked at the hotel to walk down to for to get something to eat that night. The river running right by the hotel was nice as well and it had a good view of the mountains from the front of the hotel. We also liked our balcony, though it just overlooked the pool & firepit. Still a nice touch. The pool & tubs were appreciated as well and my son enjoyed the slide. The breakfast area was large with plenty of seating, which was appreciated since there were numerous large groups staying at the hotel that weekend. Breakfast was good as well with a decent selection and refilled accordingly.
Stayed in April 2024
Reviewed: April 29, 2024
Jones
United States of AmericaMy only complaint is the parking is extremely tight
The breakfast and location was very good. The view from our room was great as well.
Stayed in March 2024
Reviewed: April 29, 2024
Sara
United States of AmericaThe hot water didn’t stay long. If you stay on the back side of hotel, you can hear everything coming from the pool area. So if you are trying to sleep before pool closes at 11pm you cannot.
I loved the location of the property. We walked to almost everything!
Stayed in April 2024
Reviewed: April 29, 2024
Amanda
United States of AmericaThe elevator was way to hard to get
Beautiful location on the river
Stayed in April 2024
Reviewed: April 29, 2024
Scotty
United States of AmericaThe noise we expereinced was due to kids in a band competition being on same floor and our room was right by the elevator and the view, we had no view, wouldve loved to had a view on the front side of the building
Location was great, can pretty much walk anywhere downtown you want to go
Stayed in April 2024
Reviewed: April 26, 2024
Jimmy
United States of AmericaMainly just the extremely tight parking.
Location
Stayed in April 2024
Reviewed: April 23, 2024
Todd
United States of America??
Location to attractions, free breakfast
Stayed in April 2024
Reviewed: April 20, 2024
Justine
United States of AmericaParking
Beautiful property.
Stayed in March 2024
Reviewed: April 20, 2024
Nicole
United States of AmericaGetting our luggage into our room. The elevators were very slow.
Very good views and the staff were very friendly!
Stayed in March 2024
Reviewed: April 20, 2024
Lisa
United States of AmericaRooms were pretty dated and water pressure was outrageous in the shower and the sink. Every time you turned the water on it splashed and sprayed everywhere. Lots of light coming from under the door to main hallway, but we fixed that by putting a pillow and towel in front of it.
Very close to the Gatlinburg strip and overlooked the river.
Stayed in April 2024
Reviewed: April 17, 2024
Carlo
United States of AmericaA/C unit was a little loud, but that is all
Location was perfect, no need for a car once your there you can walk to all the main attractions/ restaurants
Stayed in April 2024
Reviewed: April 17, 2024
Andrew
United States of AmericaGetting a bit dated. Could use some updating around property. Parking is convenient but elevator is slow and only way to get to car from rooms.
Location is great. Nice pool area and access to river. Rooms were clean and comfortable.
Stayed in March 2024
Reviewed: April 13, 2024
Aimee
United States of AmericaThe wait for the elevator was quite long multiple times.
Stayed in April 2024
Reviewed: April 10, 2024
Amit
BrazilNothing
Staff great. Everyone
Stayed in April 2024
Reviewed: April 9, 2024
Tommy
United States of AmericaGreat location and view
Stayed in March 2024
Reviewed: April 9, 2024
Sebastian
GermanyThe rooms are in need of an update
For those of us who only need a clean, functional hotel room to sleep this place is perfect. The location is amazing and the staff were helpful. The parking garage is very practical and made us feel safe, especially when a storm rolled in. Plus the continental breakfast was quite filling. We didn’t use the pool or gym so I can’t comment on that.
Stayed in April 2024
Reviewed: April 8, 2024
Sidney
United States of AmericaThe breakfast was okay. Wish they had more of a selection.
Parking was very convenient.
Stayed in April 2024
Reviewed: April 8, 2024
Holly
United States of AmericaSlow elevator
Loves the jacuzzi tub
Stayed in April 2024
Reviewed: April 8, 2024
Stacey
United States of AmericaWe had to wait until almost 5 pm for them to have one of our rooms ready
It was in walking distance to the Main Street
Stayed in April 2024
Reviewed: April 8, 2024
Tammy
United States of AmericaElevator was always busy and slow
Clean and convenient location!
Stayed in April 2024
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