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Stayed in June 2024

It would be nice to have a forced-air hood in the bathroom.

Great location, indoor pool, jacuzzi. Polite friendly staff. Great parking.

Stayed in June 2024

Bathroom tub was fiberglass and had a slight crack in the floor that needs attention but unless you are standing in it you would not notice it.

Staff was exceptional from the moment we got there. Breakfast was wonderful!!!

Stayed in June 2024

Needed some maintenance exterior for general appearance

Location

Stayed in May 2024

I miss daily room service. (Cleaning making beds etc)

Location and free breakfast

Stayed in May 2024

Beds were a bit more firm than we are used to, and they seemed closer to a full size than queen size mattress.

Within walking distance of everything in downtown Gatlinburg, just off the main stretch. Breakfast options were excellent, indoor pool was so nice! My kids didn't want to leave!

Stayed in June 2024

The hotel needs the better maintenance.

The location of the hotel is perfect. There is a continental breakfast.

Stayed in May 2024

The bathtub and washbasin is clogged.

Location

Stayed in May 2024

Location was just what we wanted. The room was very comfortable. The breakfast eating area was spacious enough - some places do not provide enough sitting areas. The breakfast was just basic, but adequate.

Stayed in May 2024

There had been a big rain storm and the balcony had a lot of standing water on it when we arrived, and the carpet was wet right in front of the balcony door.

The breakfast here has always been amazing. The pool is amazing for my kids they love the water slide and the indoor/outdoor pools

Stayed in May 2024

Parking garage was awful. Elevators were so hot , electrical outlets broken. Etc

Location creek

Stayed in May 2024

Tight parking. Old building. Elevators taking forever to come by.

Location. Breakfast was ok/average, in line with my expectations. The pancake machine was great though.

Stayed in May 2024

Breakfast was great! Staff was friendly. Great location.

Stayed in May 2024

Beds were a little squeaky and not the most comfortable

Location was perfect to walk to town

Stayed in May 2024

The parking was a little cramped. There were a few nicks and dings in the room. Elevators were a little slow and luggage carts were hard to come by.

The facilities were clean. The breakfast was good. The location was very convenient.

Stayed in May 2024

The breakfast was very bland, nice variety but not a lot of flavor. The elevators are extremely slow and the parking garage could use some updating. Housekeeping was very unhelpful. We left behind an expensive electronic device and realized it when we were about an hour away. We called back to verify that it was there and was put on hold and told that housekeeping could check the room. They came back and stated that it was not there but they would not be cleaning the room completely until the next day. We asked if we drove back to town, could we check for ourselves since the room wouldn't be cleaned until the next day anyway. They allowed us to do so and the device was sitting in plain sight on the chair in the room. While I do not fault the hotel for forgetting it, that was 100% on us, we would have paid to have it shipped back if housekeeping had actually taken the time to check like they had claimed to have done.

The hotel was neat and clean. The location is great for downtown Gatlinburg. It was nice to be able to park and walk to all of the area attractions. The front desk staff was great, especially the lady who worked evenings during our stay. The whirlpool hot tubs were nice after long days of walking. It would have been better if they were open a little later for adults or at least if one of them was for adults only. It was a little difficult to relax in a hot tub with kids jumping in from the sides as if it were a regular pool.

Stayed in May 2024

We loved the pool it was a super neat set up. We do think it could have been cleaned a little more but it was still amazing to swim in and for our little one.

The hotel was great! Room was clean and comfortable. We had to get a new tv in our room and the service was extremely fast and efficient. We loved the location and breakfast it was always hot and never ran out at any point to where we had to wait , it was a great experience!

Stayed in May 2024

The elevators take FOREVER. You could be waiting around 4-5 minutes for one to come. Our room also had a weird smell to it.

VERY close to the strip!!! They also had an indoor and outdoor pool along with 2 hot tubs so I was able to stay in the hot tub while watching my daughter swim in the pool.

Stayed in May 2024

We liked everything very much, it would have been nice if the breakfast was a little more varied. In general, there was nothing to complain about.

A superb hotel located close to the center and within walking distance of several attractions. I would recommend it to anyone and would happily stay with you again. The staff was polite and friendly.

Stayed in May 2024

Location and our room was great. Hot tub in room was great

Stayed in May 2024

Nice location very nice hotel

Stayed in May 2024

The view sucked and the vending machine wasn't working

The pool and how close to everything

Stayed in April 2024

No sprinkler system.

Location is great. Walkable to everything in Gatlinburg. River balcony was nice. The breakfast was good.

Stayed in May 2024

-felt like the dirt and grime was “painted over” -bathrooms did not have vents … mold problems? - the patio rails were WIDE. My 4 year olds head could fit through—and if her head can, her whole body can. Those railings need to be replaced and moved closer. This is a huge safety concern.

Close to town free parking. Breakfast. Pool. Hot tub!

Stayed in May 2024