402 River Road, Gatlinburg, TN 37738, United States of America
#120 of 533 hotels in Gatlinburg
Guests' ChoiceBased on 3134 hotel reviews
8.2Cleanliness
8.4
Comfort
8.5
Location
9.4
Facilities
8.2
Staff
9.0
Value for money
8.3
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 28, 2024
Melissa
United States of AmericaBreakfast was great! Staff was friendly. Great location.
Stayed in May 2024
Reviewed: May 28, 2024
Ellen
United States of AmericaBeds were a little squeaky and not the most comfortable
Location was perfect to walk to town
Stayed in May 2024
Reviewed: May 28, 2024
Chad
United States of AmericaThe parking was a little cramped. There were a few nicks and dings in the room. Elevators were a little slow and luggage carts were hard to come by.
The facilities were clean. The breakfast was good. The location was very convenient.
Stayed in May 2024
Reviewed: May 28, 2024
William
United States of AmericaThe breakfast was very bland, nice variety but not a lot of flavor. The elevators are extremely slow and the parking garage could use some updating. Housekeeping was very unhelpful. We left behind an expensive electronic device and realized it when we were about an hour away. We called back to verify that it was there and was put on hold and told that housekeeping could check the room. They came back and stated that it was not there but they would not be cleaning the room completely until the next day. We asked if we drove back to town, could we check for ourselves since the room wouldn't be cleaned until the next day anyway. They allowed us to do so and the device was sitting in plain sight on the chair in the room. While I do not fault the hotel for forgetting it, that was 100% on us, we would have paid to have it shipped back if housekeeping had actually taken the time to check like they had claimed to have done.
The hotel was neat and clean. The location is great for downtown Gatlinburg. It was nice to be able to park and walk to all of the area attractions. The front desk staff was great, especially the lady who worked evenings during our stay. The whirlpool hot tubs were nice after long days of walking. It would have been better if they were open a little later for adults or at least if one of them was for adults only. It was a little difficult to relax in a hot tub with kids jumping in from the sides as if it were a regular pool.
Stayed in May 2024
Reviewed: May 28, 2024
Torri
United States of AmericaWe loved the pool it was a super neat set up. We do think it could have been cleaned a little more but it was still amazing to swim in and for our little one.
The hotel was great! Room was clean and comfortable. We had to get a new tv in our room and the service was extremely fast and efficient. We loved the location and breakfast it was always hot and never ran out at any point to where we had to wait , it was a great experience!
Stayed in May 2024
Reviewed: May 27, 2024
Desiree
United States of AmericaThe elevators take FOREVER. You could be waiting around 4-5 minutes for one to come. Our room also had a weird smell to it.
VERY close to the strip!!! They also had an indoor and outdoor pool along with 2 hot tubs so I was able to stay in the hot tub while watching my daughter swim in the pool.
Stayed in May 2024
Reviewed: May 24, 2024
Svet
United States of AmericaWe liked everything very much, it would have been nice if the breakfast was a little more varied. In general, there was nothing to complain about.
A superb hotel located close to the center and within walking distance of several attractions. I would recommend it to anyone and would happily stay with you again. The staff was polite and friendly.
Stayed in May 2024
Reviewed: May 21, 2024
Vickie
United States of AmericaLocation and our room was great. Hot tub in room was great
Stayed in May 2024
Reviewed: May 20, 2024
Michael
United States of AmericaNice location very nice hotel
Stayed in May 2024
Reviewed: May 18, 2024
Spencer
United States of AmericaThe view sucked and the vending machine wasn't working
The pool and how close to everything
Stayed in April 2024
Reviewed: May 17, 2024
Charles
United States of AmericaNo sprinkler system.
Location is great. Walkable to everything in Gatlinburg. River balcony was nice. The breakfast was good.
Stayed in May 2024
Reviewed: May 15, 2024
Waterman
United States of America-felt like the dirt and grime was “painted over” -bathrooms did not have vents … mold problems? - the patio rails were WIDE. My 4 year olds head could fit through—and if her head can, her whole body can. Those railings need to be replaced and moved closer. This is a huge safety concern.
Close to town free parking. Breakfast. Pool. Hot tub!
Stayed in May 2024
Reviewed: May 15, 2024
Randal
United States of AmericaThe beds needed to be updated really bad you can feel every spring and every time you roll over I'm sure the neighbors could hear you
Breakfast and location
Stayed in May 2024
Reviewed: May 9, 2024
Pamela
United States of AmericaNo hot water the day we arrived
Really like property. But no hot water the night we arrived.
Stayed in April 2024
Reviewed: May 4, 2024
Trace
United States of AmericaVery very slow elevators. Not very good parking was hard to know where to park at first.
Location. Hot tub.
Stayed in April 2024
Reviewed: April 30, 2024
Jennifer
United States of AmericaCleaning could've been better. Again, bedding was clean and l was happy with that, but the room itself could've been cleaner without the stains on the bedframe and curtains. Also, the pool area could've been cleaner ... there was some green algae on the floor, probably from water pooling and not being cleaned up/dealt with. I accidentally dropped by room card and was kind of grossed out by it landing on the wet, green floor. The woman at the front desk when we checked in (approx 7pm on Saturday (4/27) could've been friendlier and more welcoming. She seemed pained to have to do her job and interact with us. Thankfully the rest of the staff seemed friendlier. As another review stated, the rooms are somewhat dated, but it looks like they're currently working on that and making some improvements thru the hotel. The lobby itself and common areas are beautiful. Hopefully the remainder of the hotel will match in time. The parking garage is TIGHT. Not a deal breaker, but something to keep in mind.
We were looking for a last minute room after unexpectedly traveling thru the Smokey's for the day and found a decent price here. For a Saturday night, it was one of the cheaper options with a rating over 8, so we went with it. Generally, we were happy with our stay for the price. The bedding was clean and looked good (we check that over immediately no matter where we stay) and overall the room was pretty clean, though we did find two stains on the side of the bed frame and on the curtains. The location was great, right off the main street, and we liked being able to stay parked at the hotel to walk down to for to get something to eat that night. The river running right by the hotel was nice as well and it had a good view of the mountains from the front of the hotel. We also liked our balcony, though it just overlooked the pool & firepit. Still a nice touch. The pool & tubs were appreciated as well and my son enjoyed the slide. The breakfast area was large with plenty of seating, which was appreciated since there were numerous large groups staying at the hotel that weekend. Breakfast was good as well with a decent selection and refilled accordingly.
Stayed in April 2024
Reviewed: April 29, 2024
Jones
United States of AmericaMy only complaint is the parking is extremely tight
The breakfast and location was very good. The view from our room was great as well.
Stayed in March 2024
Reviewed: April 29, 2024
Sara
United States of AmericaThe hot water didn’t stay long. If you stay on the back side of hotel, you can hear everything coming from the pool area. So if you are trying to sleep before pool closes at 11pm you cannot.
I loved the location of the property. We walked to almost everything!
Stayed in April 2024
Reviewed: April 29, 2024
Amanda
United States of AmericaThe elevator was way to hard to get
Beautiful location on the river
Stayed in April 2024
Reviewed: April 29, 2024
Scotty
United States of AmericaThe noise we expereinced was due to kids in a band competition being on same floor and our room was right by the elevator and the view, we had no view, wouldve loved to had a view on the front side of the building
Location was great, can pretty much walk anywhere downtown you want to go
Stayed in April 2024
Reviewed: April 26, 2024
Jimmy
United States of AmericaMainly just the extremely tight parking.
Location
Stayed in April 2024
Reviewed: April 23, 2024
Todd
United States of America??
Location to attractions, free breakfast
Stayed in April 2024
Reviewed: April 20, 2024
Justine
United States of AmericaParking
Beautiful property.
Stayed in March 2024
Reviewed: April 20, 2024
Nicole
United States of AmericaGetting our luggage into our room. The elevators were very slow.
Very good views and the staff were very friendly!
Stayed in March 2024
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