Parking No free parking. I had to use valet parking or be towed. No other options. It became an added expense ( $39/ night) because it was no free parking. Then the valet parked the car in the street in front of the hotel. No parking garage.

The scenic atmosphere and the location was close to open malls

Stayed in April 2024

It was clean and in a convenient location. I was able to shop and explore the area.

Stayed in March 2024

When I checked into the hotel, I was told by the staff that they accidentally checked someone else with my same last name into my room so, my check in to my room was delayed for a few hours. I can see how it happened because, the front desk did not even look at my ID to verify which room I was supposed to be in as well. After waiting a couple of hours to check into my room, the staff was supposed to call me when my room was ready but they never did. The staff needs to be more organized.

The property was very clean everywhere from the public restrooms, the Sustenio Restaurant and Mercato Café and our room was very clean also. The hotel is beautiful and I enjoyed a lot of the amenities like the indoor pools and jacuzzi since during my stay it was winter. The staff was nice and courteous my entire stay, although a little unorganized.

Stayed in January 2024

The iron didn’t work, the tv didn’t work, room service took a long time to respond to calls.

All the amenities. The hotel was beautiful and clean. Location is perfect!

Stayed in January 2024

Location

Stayed in January 2024

Valet and front desk nor concierge does not greet when walking into the hotel. Very rude valet men that doesn't greet and walk out to help in order to get valet. I had to ask for help. Front desk does not explain wifi or elevator reference where to go. Everyone is busy focusing on themselves instead of the customers. The only staff that was professional was the travel tour guide man named David.

It was cute

Stayed in January 2024

Had a lot of construction going on but that’s understandable.

Had a spa on site.

Stayed in October 2023

Everything closes early

P pool

Stayed in June 2023

Insufficient personnel . No one to direct you when needed. Very expensive valet service with better options for self parking

Beautiful facility

Stayed in August 2022

I tried to find food or snacks at 10:30 pm and they directed me to the 3rd floor vending machines. I expected a little more amenities.

Valet very friendly and accessible.

Stayed in September 2021

The pool was amazing

Stayed in July 2021

my room never got cleaned in 3 days, a/c wouldn't get cold enough to be comfortable - why have a thermostat if it doesn't work?

location was great and staff was friendly

Stayed in May 2024

The size of the restroom in the room.

Location

Stayed in April 2024

We loved it!!!

It's truly a 5 star!!! Pools, fitness center, market cafe, large beautiful rooms.

Stayed in February 2024

Check out 10am (no flexibility), no parking space (have to pay vallet), no service after 10pm

Good location

Stayed in February 2024

I loved my stay there and can't wait to come back. Everyone I came across who worked there had amazing attitudes and a delightful experience. 😊

Stayed in January 2024

My friend and I had to wait for booking to go through for 2hrs. The rooms had been booked the day before. We had just arrived from a mountain biking ride and we were both dirty and exhausted. I was also preparing for a medical procedure for the next day and was stressed out about it. The people at the counter told me they couldn't do anything about it, I needed to wait about an hour or so.. I was told later the manager might be able to push it through. I've been trying to stay at this location for a long time and finally had a reason to. I am not happy with this experience. There is no parking near the facility, only valet parking. I had to park down the road in a parking lot. There was plenty of available parking closer to the facility but it was marked as valet parking. Maybe this parking should be available for self parking when you're not that busy. The next day leaving for my medical procedure we had to walk down the road through the cold rain to get to our vehicle. I was also sitting near the fireplace trying to keep warm and relax. I was waiting for my bookings to go through when a cleaning crew person walked over and started spraying some kind for disinfectant spray all over the area I was sitting. He didn't even say excuse me. A few minuted later a different cleaning crew person came up and started spraying the area I was sitting in again. He did not say, " Excuse me Sr. I'm going to be cleaning this area, can you please move to one of our other lounging areas?". He just sprayed the area and sofa with the disinfectant. Then he plugged in his vacuum and started vacuuming around the area I was relaxing in. I had already been there for about 20 minutes and I had not noticed him or anyone else cleaning any of the other lounging areas that were empty of any customers. So I guess they started with the one I was relaxing in.

The hotel is beautiful and seems to be well maintained. The workers seemed to want to be as helpful as possible and were very nice. The rooms were clean and very nice.

Stayed in January 2024

High parking fee

Location

Stayed in December 2023

My husband and I loved everything! The food was great, the location was perfect and easy to get to.

Absolutely loved this location and all the amenities offered! Beautiful and clean with excellent hospitality.

Stayed in October 2023

The room smelled like mildew. The supervisor on shift was unprofessional and not accommodating. Not good customer service

The location

Stayed in August 2023

Everything except checking in, not enough staff, it took too long

Everything 😀

Stayed in August 2023

Only parking is valet which is $35 a night. They did not come and clean the room. Checkout was at 10:00am. Overpriced for just a standard room.

Location is located right by the Rim and La Cantera.

Stayed in July 2023

I wish they had a key card app

the pool

Stayed in June 2023

The check in takes to long. They try to sell you a timeshare.

Stayed in June 2023