2030 Element Lane, Reno, 89502, United States of America
#4 of 48 hotels in Reno
Guests' ChoiceBased on 102 hotel reviews
8.8Cleanliness
9.3
Comfort
9.2
Location
9.0
Facilities
9.0
Staff
9.4
Value for money
8.6
Free WiFi
7.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 4, 2024
Mccormick
United States of AmericaEverything
Stayed in April 2024
Reviewed: April 26, 2024
Nika
United States of AmericaWas so excited for the expresso machine for morning coffee and it was like water- they attempted to fix it multiple times- but sadly it was just not good at all.
Cute, updated and super easy
Stayed in April 2024
Reviewed: April 23, 2024
Yvette
United States of AmericaOn a busy street
Very clean and well kept
Stayed in April 2024
Reviewed: April 11, 2024
Naomi
United States of AmericaNo one mentioned the parking price of $10. Breakfast was okay.
nice size room.
Stayed in February 2024
Reviewed: March 30, 2024
Eran
United States of AmericaThe breakfast was disappointing.
Modern hotel, comfortable and spacious room, very nice receptionist.
Stayed in March 2024
Reviewed: March 28, 2024
Krystal
United States of AmericaLimited parking Breakfast was ok
Nice hotel clean comfortable room
Stayed in March 2024
Reviewed: March 23, 2024
Krystal
United States of AmericaThe parking lot security gate. It came down quickly on our vehicle and broke the antenna.
The atmosphere. Rooms were nice and clean and property was dog-friendly.
Stayed in January 2024
Reviewed: February 16, 2024
Dsonoman320
United States of AmericaCould have used a little more food service. Breakfast was good, but bar menu was very limited, wouldn't take much to expand it. They charge you for using the parking garage and that's not mentioned at sign up. (Front desk did cancel charges when I pointed that out)
Breakfast was great. Room had separate bedroom, plus refrigerator and stove top in kitchen . Good bar in lobby, plus washer and dryer on 2nd floor.
Stayed in February 2024
Reviewed: January 17, 2024
Alisa
United States of AmericaN/A
Location; staff
Stayed in January 2024
Reviewed: January 7, 2024
Michelle
AustraliaA few more towels in the room would have been good, as well as separate shampoo and conditioner rather than combined in one product.
Spacious room which was very well equiped. The beds were very comfortable. The included breakfast was fabulous with a lot of choice. The staff obviously worked very hard to provide a great breakfast in the morning. The gym was very nice and the roof top pool and spa were a real highlight. The location was really great too, it was a short walk from the beautiful Victoria Lake Park.
Stayed in January 2024
Reviewed: January 6, 2024
Heather
United States of Americaprice a little high
The rooftop hot tub and pool was great, especially when you could watch the lights from the shared space area (pet area and movie theaters)
Stayed in January 2024
Reviewed: December 11, 2023
Dolores
United States of AmericaNothing I didn’t like maybe serve lunch or dinner
It looks the same exactly like all The pictures it’s only one year old it’s beautiful it’s walking distance to a movie theater and you cross the street and black bear diner there and fast food places and stores down the road there’s pepper mill and Atlantis casinos inside the hotel they have a nice breakfast served daily 7-10 good food good options worth it and they have a nice hotel bar that serve food during happy hour Friday Saturday Sunday 2-6 excellent food the pizza was delicious Monday-Thursday they have one hour free drinks can’t recall The time the lady told us I love ❤️ this place the are was good safe went to sliver legacy old dirty and fill With smoke down town looking BAD a lot of people hanging out abandoned buildings it’s not like it use to be I like the pepper mill Way better and it’s cleaner smoke free overall our trip was fun I love this hotel 🏨 highly recommend it I will go back
Stayed in December 2023
Reviewed: October 9, 2023
Blondina
United States of AmericaNo complaints very nice property.
Very nice seating area, pools had cabanas, and a hot tub. They even had an outdoor area for grilling. The room had a nice sink and a toaster. The breakfast was delicious.
Stayed in October 2023
Reviewed: October 6, 2023
Natalia
United States of AmericaModern
Stayed in September 2023
Reviewed: September 23, 2023
Massimilano
ItalyThe service at the reception, everyone was extremely gentle. We came for burning man and everyone was so helpful and kind we loved it!! The food for breakfast was very good too.
Stayed in August 2023
Reviewed: September 21, 2023
Rebecca
United States of AmericaOur ground floor room was noisy from street traffic.
Location is nice and close to the airport
Stayed in September 2023
Reviewed: September 21, 2023
Betty
AustraliaLocation close to airport and beautiful apartment we were allocated.
Stayed in September 2023
Reviewed: September 11, 2023
Monica
United States of AmericaHaving a toilet in the pool area so you don't have to go back to your hotel room if you need to use the bathroom.
Very clean room, comfortable bed and bedsheets, excellent breakfast.
Stayed in September 2023
Reviewed: September 9, 2023
Heather
SwitzerlandPull out couch was very uncomfortable.
Excellent customer service! Staff was accommodating and friendly. Breakfast was included and they had happy hour offerings.
Stayed in September 2023
Reviewed: September 7, 2023
Alex
United States of AmericaPaying for parking and the lack of an airport shuttle are both annoying, especially for their location.
Great new hotel - rooms and area is nice.
Stayed in June 2023
Reviewed: August 25, 2023
Mike
United States of AmericaIt is a little bit noisy as you can hear the traffic at least from our side. Worth the view though. Beautiful mountain view.
Location. New area. Upscale up and coming area. Walk to sprouts and dining. Beautiful decor. Great breakfast. Super friendly staff. Nice bar and food option on site.
Stayed in August 2023
Reviewed: July 29, 2023
Jose
United States of Americainconsistent maid service
breakfast was yummy
Stayed in July 2023
Reviewed: July 23, 2023
Dayan
United States of AmericaExcellent pool, very friendly and helpful staff. Super clean. Amazing breakfast!
Stayed in July 2023
Reviewed: July 9, 2023
Siew-ling
AustraliaNothing
Check in experience with the friendly and polite staff was really welcoming. Spacious studio with 2 queen bed and 1 double sofa bed, we slept 6 people. Perfect for 4 people, 6 people to share a bathroom is an issue. The kitchnette is very convenient with a sink and basic equipment. Comfy beds Hotel style lobby is high class. Breakfast was a real 5 stars quality - excellent variety of food & very delicious, good services, good seating space. A special compliment to Suzie, the kitchen lady who prepared hot crepes, she served every customer with great patience and nice manner. Excellent location, 2 blocks away from casinos and restaurants area. Secure parking next to hotel. Need to pay US$10 for parking. Will definitely come back. Highly recommend.
Stayed in June 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content