550 S Buchanan Street and SE 6th Av, Amarillo, TX 79101, United States of America
#13 of 67 hotels in Amarillo
Guests' ChoiceBased on 563 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
8.9
Facilities
8.9
Staff
8.7
Value for money
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 28, 2024
Blanca
United States of AmericaThe connecting rooms were too loud
Breakfast was delicious, room was very clean
Stayed in May 2024
Reviewed: May 28, 2024
Joshua
United States of AmericaLocation and cleanliness
Stayed in May 2024
Reviewed: May 25, 2024
Schmidt
United States of AmericaRoom had a dog smell.
Breakfast
Stayed in May 2024
Reviewed: May 13, 2024
Glen
United States of Americawhen we checked out, we noticed there were a lot of “tax charges“ like a state tax charge in a state that doesn’t have state taxes also county and city sales tax. We did bring our pets and kept them in a kennel and we were told we were gonna have to pay a $75 special pet cleaning fee which I was fine with except they forgot to mention the almost $13 pet cleaning fee tax. other than that, our room didn’t get cleaned on Saturday while we were out running around actually didn’t get cleaned at all the whole time we were there and we had to ask for clean towels, but they were short staffed and fully booked due to other events going on within the city .
Location was safe and accessible to everything that we wanted to do and see.
Stayed in May 2024
Reviewed: May 3, 2024
Jay
United States of AmericaVery nice accommodations; felt safe; parked a block away due to towing a trailer. Offered free bottled water at midnight as we checked in.
Stayed in April 2024
Reviewed: April 30, 2024
Mark
AustraliaThe room service was delicious! Valet and bell boys very friendly Easy parking and breakfast
Stayed in March 2024
Reviewed: April 29, 2024
Kenneth
United States of AmericaNothing
Location
Stayed in April 2024
Reviewed: April 28, 2024
Dale
AustraliaNothing.
We loved the rooms and amenities. Clean, comfortable, quiet. Downstairs they offered a free drink for guests, and the buffet breakfast was great too. We chatted to staff for ages about our travels and they were very helpful. Parking across from the property was good value too. The property was much more than we expected! One of the best quality and value of our trip so far.
Stayed in April 2024
Reviewed: April 26, 2024
Matthew
United States of AmericaLiked everything about the stay. People were nice, the facility was clean.
Stayed in April 2024
Reviewed: April 24, 2024
Alexia
United States of AmericaA little more selection of "survival food " that can heat up in microwave. Also simple souvenirs in "store."
Impressive breakfast buffet and selection. Friendly staff!!
Stayed in April 2024
Reviewed: April 23, 2024
Chris
United States of AmericaThe food was poorly cooked.
Stayed in April 2024
Reviewed: April 22, 2024
Julie
United States of AmericaService was excellent.
Stayed in March 2024
Reviewed: April 15, 2024
Arika
United States of AmericaThe hotel is kind of difficult to get to, and the pet fees for two 2lb pups were a bit excessive. $75 was fine, but that should include the cleaning fee. Instead, I was charged another $12 to clean up after them, and there was nothing to clean. I make sure my dogs don't make a mess. There were kids and other customers that left food outside their rooms, and one got marinara sauce in the carpet outside their room, which was right next to ours. They made way more of a mess than my babies did and I can almost bet they weren't charged a cleaning fee!
I loved the room set up and everything in general. Breakfast was good too.
Stayed in April 2024
Reviewed: April 10, 2024
Woedl
United States of AmericaIt was wonderful
Stayed in March 2024
Reviewed: April 9, 2024
Robert
United States of AmericaNothing was wrong, this is where we'll be staying every time we can.
So kind friendly and clean
Stayed in April 2024
Reviewed: April 9, 2024
Timithy
United States of AmericaThe door man was extremely helpful. Helped my wife and kids to our room with all of our bags. Very professional operation
Stayed in April 2024
Reviewed: April 8, 2024
Cook
United States of AmericaNo complaints!
I liked everything about it, I will be back!
Stayed in April 2024
Reviewed: March 31, 2024
Suzanne
IrelandRoom service/on site food menu was a little limited and it would be great to have a wider variety for kids/toddlers who are more basic/plain eaters.
Breakfast was great, kids and adults both ate well, buffet was a little crowded but nothing unexpected & moved quickly. Happy hour each evening was good and the room was nice and spacious
Stayed in March 2024
Reviewed: March 26, 2024
Gerald
United States of AmericaPool was closed for cleaning so we didn’t get to swim, but we’re looking forward in the future to swim because that doesn’t stop us from coming back
When we first got here it was very clean and spacious, then we laid down on the bed and it was so comfortable, and then we woke up in the morning for breakfast and it was the best breakfast ever at a hotel, staff was very helpful and friendly. We will always come back to this hotel in the future when we come here. Thank you staff at Embassy Suites
Stayed in March 2024
Reviewed: March 23, 2024
Karen
United States of AmericaN/A
Very clean quiet comfortable room just across the street from the civic center
Stayed in February 2024
Reviewed: March 23, 2024
Yasser
United States of AmericaEverything
Stayed in January 2024
Reviewed: March 21, 2024
Sara
United States of AmericaPool was very dirty and needed some improvements.
Breakfast was great. Very clean and updated rooms with great use of space and ample seating/eating areas. Staff was very friendly and accommodating.
Stayed in March 2024
Reviewed: March 18, 2024
Micah
United States of AmericaNothing. All was wonderful.
We liked the happy hour drinks. It was a nice scene and great bar set up for hanging out. Made our stay very enjoyable to start the evening.
Stayed in February 2024
Reviewed: March 16, 2024
Horsch
United States of AmericaNot great parking options where u can easily get luggage to rooms. Had to park in street due to the pull up area was too packed and full. Then brought the luggage carrier clear out to our car. Not great options for getting a closer spot when the pull up area was completely full most of the time!
Breakfast was great just a large crowd when we were there so tables weren't getting cleaned off and dishes left snd they ran out of forks. But it seemed like it was an extra amount of people from the sounds of it. But for a free breakfast it was extra fabulous and top notch!
Stayed in March 2024
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