Reviews of Embassy Suites Amarillo Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
550 S Buchanan Street and SE 6th Av, Amarillo, TX 79101, United States of America
#14 of 69 hotels in Amarillo
Guests' ChoiceReview Score
Based on 560 hotel reviews
8.5Score breakdown
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Cleanliness
9.0
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Comfort
9.0
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Location
8.9
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Facilities
8.9
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Staff
8.7
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Value for money
8.3
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Reviewed: May 25, 2024
Schmidt
United States of America1 review10“Overall it is a great place to stay”- • Leisure trip
- • Family with young children
- • Two-Room Queen Suite with Two Queen Beds
- • Stayed 1 night
Room had a dog smell.
Breakfast
Stayed in May 2024
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Reviewed: May 13, 2024
Glen
United States of America2 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Two-Room Queen Suite with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
when we checked out, we noticed there were a lot of “tax charges“ like a state tax charge in a state that doesn’t have state taxes also county and city sales tax. We did bring our pets and kept them in a kennel and we were told we were gonna have to pay a $75 special pet cleaning fee which I was fine with except they forgot to mention the almost $13 pet cleaning fee tax. other than that, our room didn’t get cleaned on Saturday while we were out running around actually didn’t get cleaned at all the whole time we were there and we had to ask for clean towels, but they were short staffed and fully booked due to other events going on within the city .
Location was safe and accessible to everything that we wanted to do and see.
Stayed in May 2024
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Reviewed: May 3, 2024
Jay
United States of America2 Reviews1 helpful vote10“Very nice”- • Leisure trip
- • Couple
- • King Studio Suite
- • Stayed 1 night
- • Submitted from a mobile device
Very nice accommodations; felt safe; parked a block away due to towing a trailer. Offered free bottled water at midnight as we checked in.
Stayed in April 2024
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Reviewed: April 30, 2024
Mark
Australia12 Reviews7.0“We enjoyed our stay with our family of 5 very clean and helpful staff great breakfast too”- • Leisure trip
- • Family with young children
- • Two-Room Queen Suite with Two Queen Beds - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
The room service was delicious! Valet and bell boys very friendly Easy parking and breakfast
Stayed in March 2024
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Reviewed: April 29, 2024
Kenneth
United States of America3 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Two-Room Queen Suite with Two Queen Beds - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Location
Stayed in April 2024
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Reviewed: April 28, 2024
Dale
Australia11 Reviews2 helpful votes10“A really great central place to stay, has everything you need, and was super clean!”- • Leisure trip
- • Couple
- • King Studio Suite with Roll-in Shower - Mobility Access
- • Stayed 1 night
- • Submitted from a mobile device
Nothing.
We loved the rooms and amenities. Clean, comfortable, quiet. Downstairs they offered a free drink for guests, and the buffet breakfast was great too. We chatted to staff for ages about our travels and they were very helpful. Parking across from the property was good value too. The property was much more than we expected! One of the best quality and value of our trip so far.
Stayed in April 2024
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Reviewed: April 26, 2024
Matthew
United States of America7 Reviews1 helpful vote10“Great Hotel”- • Leisure trip
- • Family with young children
- • Two-Room King Suite
- • Stayed 1 night
- • Submitted from a mobile device
Liked everything about the stay. People were nice, the facility was clean.
Stayed in April 2024
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Reviewed: April 24, 2024
Alexia
United States of America14 Reviews10“Perfect location to stay for Sodpooddlre”- • Leisure trip
- • Couple
- • Two-Room King Suite
- • Stayed 2 nights
- • Submitted from a mobile device
A little more selection of "survival food " that can heat up in microwave. Also simple souvenirs in "store."
Impressive breakfast buffet and selection. Friendly staff!!
Stayed in April 2024
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Reviewed: April 23, 2024
Chris
United States of America4 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Two-Room Queen Suite with Two Queen Beds and Bath Tub - Mobility Access
- • Stayed 1 night
- • Submitted from a mobile device
The food was poorly cooked.
Stayed in April 2024
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Reviewed: April 22, 2024
Julie
United States of America1 review8.0Very Good- • Leisure trip
- • Group
- • Two-Room Queen Suite with Two Queen Beds - Hearing Access
- • Stayed 1 night
Service was excellent.
Stayed in March 2024
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Reviewed: April 15, 2024
Arika
United States of America4 Reviews1 helpful vote10“Great hotel and amenities, but.....”- • Leisure trip
- • Couple
- • Two-Room King Suite
- • Stayed 1 night
- • Submitted from a mobile device
The hotel is kind of difficult to get to, and the pet fees for two 2lb pups were a bit excessive. $75 was fine, but that should include the cleaning fee. Instead, I was charged another $12 to clean up after them, and there was nothing to clean. I make sure my dogs don't make a mess. There were kids and other customers that left food outside their rooms, and one got marinara sauce in the carpet outside their room, which was right next to ours. They made way more of a mess than my babies did and I can almost bet they weren't charged a cleaning fee!
I loved the room set up and everything in general. Breakfast was good too.
Stayed in April 2024
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Reviewed: April 10, 2024
Woedl
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Two-Room Queen Suite with Two Queen Beds
- • Stayed 1 night
It was wonderful
Stayed in March 2024
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Reviewed: April 9, 2024
Robert
United States of America18 Reviews2 helpful votes10“PERFECT”- • Leisure trip
- • Family with young children
- • Two-Room Queen Suite with Two Queen Beds - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
Nothing was wrong, this is where we'll be staying every time we can.
So kind friendly and clean
Stayed in April 2024
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Reviewed: April 9, 2024
Timithy
United States of America1 review10Exceptional- • Leisure trip
- • Family with young children
- • Two-Room Queen Suite with Two Queen Beds - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
The door man was extremely helpful. Helped my wife and kids to our room with all of our bags. Very professional operation
Stayed in April 2024
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Reviewed: April 8, 2024
Cook
United States of America1 review10Exceptional- • Leisure trip
- • Travelers with friends
- • King Studio Suite
- • Stayed 2 nights
- • Submitted from a mobile device
No complaints!
I liked everything about it, I will be back!
Stayed in April 2024
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Reviewed: March 31, 2024
Suzanne
Ireland8 Reviews10“If you're passing through it's a good value stay”- • Leisure trip
- • Family with young children
- • Two-Room Queen Suite with Two Queen Beds - Hearing Access
- • Stayed 1 night
Room service/on site food menu was a little limited and it would be great to have a wider variety for kids/toddlers who are more basic/plain eaters.
Breakfast was great, kids and adults both ate well, buffet was a little crowded but nothing unexpected & moved quickly. Happy hour each evening was good and the room was nice and spacious
Stayed in March 2024
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Reviewed: March 26, 2024
Gerald
United States of America4 Reviews10“Clean, friendly, and comfortable”- • Couple
- • King Studio Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Pool was closed for cleaning so we didn’t get to swim, but we’re looking forward in the future to swim because that doesn’t stop us from coming back
When we first got here it was very clean and spacious, then we laid down on the bed and it was so comfortable, and then we woke up in the morning for breakfast and it was the best breakfast ever at a hotel, staff was very helpful and friendly. We will always come back to this hotel in the future when we come here. Thank you staff at Embassy Suites
Stayed in March 2024
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Reviewed: March 23, 2024
Karen
United States of America1 review10“Excellent will stay again if we ever get back down that way.”- • Leisure trip
- • Group
- • Premium Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
N/A
Very clean quiet comfortable room just across the street from the civic center
Stayed in February 2024
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Reviewed: March 23, 2024
Yasser
United States of America2 Reviews10“Hotel would be $100’s per night in any other place. Paid 2-3x what I did in cheapest, way more cheaper hotels”- • Leisure trip
- • Couple
- • Premium One-Room King Studio Suite
- • Stayed 1 night
- • Submitted from a mobile device
Everything
Stayed in January 2024
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Reviewed: March 21, 2024
Sara
United States of America1 review8.0“Spacious, modern rooms with a wonderful breakfast and amazingly helpful staff!”- • Leisure trip
- • Family with young children
- • Two-Room Queen Suite with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Pool was very dirty and needed some improvements.
Breakfast was great. Very clean and updated rooms with great use of space and ample seating/eating areas. Staff was very friendly and accommodating.
Stayed in March 2024
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Reviewed: March 18, 2024
Micah
United States of America1 review10“Next time we are in Amarillo we wouldn't hesitate booking with Embassy.”- • Leisure trip
- • Family with young children
- • Two-Room King Suite
- • Stayed 1 night
Nothing. All was wonderful.
We liked the happy hour drinks. It was a nice scene and great bar set up for hanging out. Made our stay very enjoyable to start the evening.
Stayed in February 2024
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Reviewed: March 16, 2024
Horsch
United States of America1 review7.0“Really nice and clean stay and great breakfast. Need more room in the front drop off area!”- • Leisure trip
- • Family with young children
- • Two-Room Queen Suite with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Not great parking options where u can easily get luggage to rooms. Had to park in street due to the pull up area was too packed and full. Then brought the luggage carrier clear out to our car. Not great options for getting a closer spot when the pull up area was completely full most of the time!
Breakfast was great just a large crowd when we were there so tables weren't getting cleaned off and dishes left snd they ran out of forks. But it seemed like it was an extra amount of people from the sounds of it. But for a free breakfast it was extra fabulous and top notch!
Stayed in March 2024
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Reviewed: March 14, 2024
Amanda
United States of America10 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Two-Room King Suite
- • Stayed 1 night
- • Submitted from a mobile device
We left our diamond necklace on the counter and we know for a fact we did and when we called no one turned it in. I figured no one would but I did think there are some good people but not there
Stayed in February 2024
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Reviewed: March 13, 2024
Bryan
United States of America1 review9.0“After a long day of driving it met our needs perfectly.”- • Leisure trip
- • Family with young children
- • Two-Room King Suite
- • Stayed 1 night
- • Submitted from a mobile device
Parking is a pain so you are forced to valet, which adds expense.
Clean, well run, nice rooms, workout and indoor pool area with happy hour and hot omelette breakfast. Quick check in a d check out.
Stayed in March 2024
