Reviews of Embassy Suites Charleston This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
300 Court Street, Charleston, WV 25301, United States of America
#4 of 26 hotels in Charleston
Guests' ChoiceReview Score
Based on 916 hotel reviews
8.5Score breakdown
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Cleanliness
8.8
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Comfort
8.8
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Location
9.0
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Facilities
8.8
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Staff
8.9
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Value for money
8.1
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Reviewed: April 29, 2024
Melissa
United States of America6 Reviews7.0“ok”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
parking was awful in a nearby garage where there were lots of homeless people circulating the pool was small and dirty no hot tub
great breakfast
Stayed in March 2024
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Reviewed: April 29, 2024
Ryan
Austria4 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • One-Bedroom Suite with Two Double Beds and Roll-in Shower - Mobility Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast outstanding with a great, fresh selection
Stayed in March 2024
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Reviewed: April 19, 2024
Sherri
United States of America4 Reviews10“Embassy always makes our stay enjoyable! We won’t stay anywhere else when in Charleston”- • Leisure trip
- • Couple
- • King Corner Suite with City View - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Always the best stay and breakfast
Stayed in March 2024
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Reviewed: April 16, 2024
Teresa
United States of America1 review7.0Good- • Leisure trip
- • Couple
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Room never cleaned
Close to other family
Stayed in April 2024
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Reviewed: April 15, 2024
Melissa
United States of America2 Reviews7.0“The lady who checked me in was not friendly. There was poop smear on toilet. We didn’t even get a whole role of toilet p”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Parking is terrible. There are a small number of spots in front of the hotel and if they are all full you have to walk around the block from the parking garage to the hotel.
The location is good. The pool was good.
Stayed in April 2024
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Reviewed: April 1, 2024
Clifford
United States of America7 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Two-Room King Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
We had come to go to a concert was supposed to meet others at 5:00 got it to hotel at 4:00 but couldn't get in our room because of housekeeping I figured 6 hours when you have to leave at 11:00 a.m. and you can't get in your room until 5:00 that's pretty bad
Location
Stayed in March 2024
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Reviewed: March 24, 2024
Andrew
United States of America1 review7.0“A mediocre stay for a premium price.”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Our room was not ready at check in. This was the case for many as the (very large) lobby was full of people waiting for their rooms. The staff was not friendly or apologetic of the situation. One elevator was not working. Only 2 were working. Very slow. Had to wait a very long (10-15 minutes) time to get an elevator. No ability to take the stairs. The only exit from the stairs was to the outside. Breakfast was overflowing with people. The staff was not able to keep up. Many items were gone and it took a while to refill them. It is a large hotel. When full of guests, they were not equipped to adequately provide a quality stay.
Location.
Stayed in March 2024
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Reviewed: March 20, 2024
Stacey
United States of America3 Reviews8.0Very Good- • Couple
- • One-Bedroom King Studio Suite with Mobility Accessible Tub - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Our team parents like to stay at Embassy to utilize their large, open lobby on the main floor. This year we were not allowed to stay in the lobby past 11pm.
Proximity to the basketball venue
Stayed in March 2024
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Reviewed: March 18, 2024
Dale
United States of America5 Reviews9.0“Very pleasant.”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The carpet and bathroom needed to upgraded.
The breakfast was great
Stayed in March 2024
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Reviewed: March 9, 2024
Cassandra
United States of America14 Reviews7.0“Will try somewhere new next time we’re in Charleston.”- • Leisure trip
- • Couple
- • King Corner Suite with City View - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It wasn’t very clean. The bed was well-worn, we did not have a good nights rest. The breakfast was meh. No complimentary water. Our stay was 280 for one night before drinks, dinner, water, and parking.
The location is great, right downtown. The atrium/inner courtyard is beautiful.
Stayed in March 2024
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Reviewed: March 7, 2024
Charity
United States of America1 review7.0“Not worth the extra money unless you are attending an event at the coliseum.”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 1 night
The Embassy used to be worth the higher price but since the renovations it just isn't worth it. I've had more comfortable sleep in a $70 dollar a night hotel. Aside from the made to order omelets the breakfast is pretty on par with what you would get at any hotel that has a breakfast bar. Since most stores at the Charleston Town Center mall have closed it is not a selling point for the hotel anymore. The noise from the atrium at night makes it hard to get a good night's sleep.
It's nice that there are a variety of places to eat near by.
Stayed in March 2024
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Reviewed: March 7, 2024
Jennifer
United States of America2 Reviews7.0“Overall a good experience. Would have liked to seen more variety in evening snacks or a longer snack time (4:30-7:30). W”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The beds were smaller than I thought they would be. The bathroom wasn’t as clean as I thought it would be. Breakfast was good but not a lot of options for dairy free. The parking was expensive.
The location was convenient. There was plenty of space in the room.
Stayed in March 2024
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Reviewed: March 5, 2024
Jason
United States of America6 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • King Corner Suite with City View - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It's strange.. I stayed in this hotel a week ago and had an exceptionally wonderful stay, however, this time my room was not as nice. I stayed on the 6th floor last week on my drive down. The room was super clean and smelled great! However, I started in room 507 last night and it was not as nice as my 6th floor room! It was a little dusty, didn't smell really good, and the shower was set up very awkwardly. You have to get wet with cold water to turn the shower on! It's bc the layout of the room is weird. The shower door opens on the side opposite to the shower head, so you have to lean in to turn on the water!
Staff was great! Bed was very comfortable. Breakfast was wonderful. The omelettes are fantastic! Pillows were soft. Bed was comfortable.
Stayed in March 2024
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Reviewed: March 3, 2024
Crystal
United States of America3 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • One-Bedroom King Studio Suite with Mobility Accessible Tub - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No water pressure
A comfortable night's sleep.
Stayed in March 2024
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Reviewed: February 27, 2024
Lakeisha
United States of America1 review10Exceptional- • Leisure trip
- • Family with young children
- • Two-Room King Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It was very expensive and they charged me $50 for incidentals and I have not gotten that back, even tho the room was left in impeccable condition. That part should be added to the website because some people cannot afford 200 dollars for a room and then 50 more dollars just because they say so.
Stayed in February 2024
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Reviewed: February 27, 2024
Jason
United States of America6 Reviews10“You should stay here”- • Leisure trip
- • Family with young children
- • King Corner Suite with City View - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Liked everything, not an exaggeration!
Clean and smelled great! Beautiful rooms and very comfy beds.
Stayed in February 2024
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Reviewed: February 22, 2024
Michelle
United Kingdom3 Reviews8.0“Really lovely breakfast , lots of choices and made to order omelettes. Very comfortable bed and quiet rooms. $15 parking”- • Couple
- • Pure Wellness King Suite
- • Stayed 1 night
- • Submitted from a mobile device
You have to pay for parking. No shower cap and the door to shower is the other side of the shower head so turning it on prior to showering you get wet with very cold water.
Central and quiet rooms with comfy bed
Stayed in February 2024
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Reviewed: February 22, 2024
Golden
United States of America2 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
All meat options for breakfast were pork so I had to buy my own breakfast.
The location was perfect, across from the mall. This is my second stay here. The omelet station was wonderful. Housekeeping also did a great job. I'd stay again
Stayed in February 2024
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Reviewed: February 19, 2024
Rebecca
United States of America6 Reviews2 helpful votes10“Wonderful stay.”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Distance from the parking garage to the hotel. My husband is having back problems so the walk was kind of hard on him.
Love the happy hour. Breakfast was great. Love the choices available.
Stayed in February 2024
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Reviewed: February 19, 2024
Autumn
United States of America2 Reviews9.0“Nice hotel within walking distance of most things.”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Had to pay extra for parking in a parking garage.
Staff was friendly, place was mostly clean. Safe environment. Indoor pool is a plus.
Stayed in February 2024
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Reviewed: February 18, 2024
Williams
United States of America1 review10“Amazing Environment”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Having to pay to park and the parking being such a long distance from the front entrance.
The space was perfect for my family of 6! The room was clean and the view from the windows and balcony was amazing! Comfortable place to sleep. My kids enjoyed the pool and the complimentary breakfast was a hit as well!
Stayed in February 2024
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Reviewed: February 10, 2024
Lorena
Mexico25 Reviews1 helpful vote9.0“Great place to stay”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Great room, comfort, the place was full and still clean. Breakfast was delicious. Super convenient location.
Stayed in December 2023
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Reviewed: February 5, 2024
John
United States of America2 Reviews9.0“See above.”- • Leisure trip
- • Couple
- • Two-Room King Suite - Non-Smoking
- • Stayed 1 night
It was all good, and I'm fussy! If I ever have a need for a hotel in your area again, I'll give you a call.
Stayed in January 2024
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Reviewed: February 4, 2024
Tracy
United States of America17 Reviews2 helpful votes10“Highly recommend!”- • Leisure trip
- • Family with young children
- • King Corner Suite with City View - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Everything was wonderful!
Stayed in January 2024
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