nothing. all great.

Breakfast was fantastic. Made to order omelettes and hash browns. Lots of food and drink choices. Allowed to take a tray up to room for the ones that couldn't make it to breakfast. Also liked the happy hour where you could get snacks and soft drinks included and discounted alcoholic drinks. The staff were great. Even at the early hours of the morning, they organized transport for us when our Uber couldn't fit all of us. They took care of it for us and called us alternative transport that arrived so quickly. They didnt hesitate to help us. Rate the staff highly for their friendliness and their helpfulness.

Stayed in April 2024

The bed, was a little uncomfortable pillows also

I didn't eat breakfast woke up little late

Stayed in March 2024

complicate to setup the self check-in process, should be a SOP letter for that. I took 1 hr to get in at 1 st night.

Location is excellent, 2 min. for bus stop, 10 min. bus ride to downtown ; fitness center 24 hr and hot water tub

Stayed in February 2024

Nothing to do with the hotel, just beware with surrounding parking lots. I did not do my research for the valet parking and we parked at the parking lot across the hotel to the right and there was a guy who said that it was overnight parking for $25.00, I paid him and he game me a ticker.... So I thought that was a good deal, we went up and checked in and came back down to get our bags and the guy was gone and then I saw a sign that said no overnight parking.... again nothing against the hotel just be aware and utilize the valet parking.

I loved the atmosphere when you first walk in. The front desk was very helpful and kind. Room was comfortable, big and great for our family.

Stayed in February 2024

comfortable roon and great location

Stayed in December 2023

No bath tub, handle on shower guard loose,

Art

Stayed in December 2023

location and room

Stayed in October 2023

Over priced for the room but I get we paid for location more than anything

Location was great

Stayed in November 2023

The location and the cleanliness. Comfortable

Stayed in November 2023

The free breakfast buffet and social hour was an excellent offering for the guests.

Stayed in October 2023

Excessive cost ($51) for parking; Desk staff fairly indifferent.

Nice large rooms; good location to Downtown Houston; good breakfast

Stayed in October 2023

stairwell location to fitness center, not available from upper floor. Challenge to take the stairs all the time.

Breakfast was great. Made to order omelets, fresh fruit and avocado toast were favorites of our group.

Stayed in September 2023

No self parking

Location

Stayed in October 2023

Parking

Close enough to walk to Astro game

Stayed in September 2023

Nothing specific against this hotel but it was the third ES we stayed in between 3rd and 15th of August 2023 and the breakfast and evening reception got a little bit repetitive ( Houston had the best and varied evening reception ) . Rooms have a little bit of a 70s vibe

Location to downtown Houston was excellent across the road from Toyota Center and 5-10 minute walk to convention center and minute maid park ( we went to our first ever baseball game and it was so convenient ) , room size is more than adequate for 3 adults . Breakfast area never felt too busy and the evening reception was the best of the three Embassy suites we stayed in on this trip .

Stayed in August 2023

The elevators

Great

Stayed in September 2023

Rude lady at checkin. Told us there were no rooms, even though I booked this in May. Finally “found” a room for me.

Close to concert. Good breakfast.

Stayed in August 2023

Air Conditioning. Never could get it cool enough. Was told that is because of the hot temperatures, but honestly, I've stayed in hotels before during very hot temperatures and never had a problem with keeping room cold.

Check in was smooth and fast. Location of hotel to Minute Maid was excellent. Breakfast was great.

Stayed in July 2023

The bathrooms Not enough of towels

Stayed in August 2023

The phone in living are did not work. Had to call front desk 2 times to get towels. We had 6 guest and were only given 2 bath towels. Request 4 additional and finally got 3 on my second request. Deborah was not very friendly. Since the phone didn’t work she said I can’t hear you and hung up. I went to bedroom phone to call back she did not answer. She was nit friendly at all at check out. The lady making omelets took people behind me their order first and was rude when she finally waited on us

Location. It was convenient to the Toyota Center. The breakfast was tasty. The valet parking guys were great!

Stayed in August 2023

It was excellent.

Stayed in July 2023

NA

Nice. Quite area. Big room.

Stayed in July 2023

Not very clean especially the bathroom

Close proximity to Toyota Center , easy access to George Bush Intercontinental airport , friendly staff , free shuttle to attractions within 2 miles , very good breakfast , cocktail hours food and drinks is very good

Stayed in June 2023

bathroom was tired. dinged and chipped wood. Sofa bed mattress was out unsleepable. All springs and bas.

Stayed in July 2023