9300 Baymeadows Road, Jacksonville, FL 32256, United States of America
#40 of 170 hotels in Jacksonville
Guests' ChoiceBased on 654 hotel reviews
8.3Cleanliness
8.5
Comfort
8.6
Location
8.8
Facilities
8.5
Staff
8.7
Value for money
8.1
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End of dialog contentReviewed: May 31, 2024
Annette
United States of AmericaThe convenience of location.
Stayed in May 2024
Reviewed: May 28, 2024
Joe
United States of AmericaUnfortunately this was not a great stay at this particular Embassy Suites. This particular location needs some improvements. Room service was inconsistent. We had a do not disturb sign up in which they left a card stating that we would need to inform front desk to come and clean the room. We did that and no one showed up. When someone did the quality the house keeping was not good. Breakfast a d cocktails were Great but the silverware was dirty. I had to use plastic due to the hard water stains that were very visible and food found on the silverware. I hate that I have to give this bad review because my husband and I always enjoy staying at Embassy Suites.
Breakfast and evening cocktails was GREAT!
Stayed in May 2024
Reviewed: May 26, 2024
Annette
United States of AmericaAC was loud & banging. Bathroom in need of more cleaning & updating.
Convient location. Bar & grill food very good. Breakfast buffet excellent.
Stayed in May 2024
Reviewed: May 20, 2024
Rob
United States of AmericaThe balcony had mildew & a mildew smell
Stayed in May 2024
Reviewed: May 17, 2024
Shadeja
United States of AmericaThe elevator took forever. And sometimes it was just 1 working on one side of the hotel.
The complementary drinks, the breakfast as was great. The pool. Staff friendly, beautiful decor.
Stayed in April 2024
Reviewed: May 16, 2024
Laconta
United States of AmericaElevators got stuck. Hornets on the balcony and black mildew. The heat in the rooms didn’t work properly. Water takes a while to heat up.
Location. Balcony.
Stayed in May 2024
Reviewed: May 2, 2024
Jackson
United States of AmericaThe rooms and bathrooms could use an upgrade. We didn’t get a chance to swim because the pool was overly crowded and very noisy
The staff was very friendly and welcoming
Stayed in March 2024
Reviewed: April 18, 2024
Andcendria
United States of AmericaRoom 534 is outdated, had visible rust on the floor in bathroom and the vent in bathroom had water leaking ( maybe from AC).
Size of rooms and breakfast
Stayed in April 2024
Reviewed: April 16, 2024
Lauren
United States of AmericaWish the beds were a bit bigger on the double suite.
We love having the breakfast in the morning and having the separate bedroom and living room spaces.
Stayed in April 2024
Reviewed: March 29, 2024
Thompson
United States of AmericaThe mattress was worn out, and I could feel the springs in the mattress. Also, one of the pillow cases did not appear to be clean. However, overall, we did have a good stay. And the staff works hard.
The location
Stayed in March 2024
Reviewed: March 22, 2024
Sibele
United States of AmericaWe didn’t like the bathroom facility of our room, it was pretty small, the shower wasn’t working properly and you could notice a lot of bad maintenance inside the bathroom (bathtub, mirror, door)
The breakfast was pretty good and the hotel has a great location
Stayed in March 2024
Reviewed: March 12, 2024
Shae
United States of AmericaThe room that the pool is in had a VERY strong bleach smell. There weren't any towels provided to use at the pool.
The heated pool was EVERYTHING for our kiddos. We booked this hotel for this main reason and it was worth it. The hot tub was an added bonus for the parents. There was a huge selection of breakfast foods.
Stayed in February 2024
Reviewed: February 23, 2024
Fields
United States of AmericaWas disappointed that even 5 days after I left my card had a hold on it when I had already paid for the room in full.
Breakfast was good should offer more fruit variety and turkey sausage.
Stayed in February 2024
Reviewed: February 18, 2024
Farentia
United States of AmericaWe woke up one morning with no water and no notice. We had to ask housekeeping about it.
I liked the indoor pool. We were able to swim in February when it is cold outside.
Stayed in February 2024
Reviewed: February 9, 2024
Christine
United KingdomFound it quite corporate for a leisure trip but didn’t affect my stay negatively
Room had a separate space for friends to visit Room had a microwave which Breakfast had separate egg service including bespoke omelette
Stayed in February 2024
Reviewed: February 5, 2024
Antonique
United States of AmericaI called front desk and asked for an extra blanket and sheets. They will not brought to me whoever the clean was that clean the room that morning did not put any rags back in the bathroom. Good thing I packed my own.
Spend time with family
Stayed in February 2024
Reviewed: January 29, 2024
Jorge
United States of AmericaAs we were a family of 6 in a double queen room, 2 of us had to sleep on the sofa bed, which was terribly uncomfortably. Not even one trash bin on the whole room or bathroom (at least in our room)
Spacious room with separate living room, 2 TVs, and comfy Queen beds. Nice hotel lobby and real big interior public spaces.
Stayed in January 2024
Reviewed: January 16, 2024
Amy
United States of AmericaNothing really. The staff could’ve been more friendly.
Clean room, breakfast, location
Stayed in January 2024
Reviewed: January 6, 2024
Sherion
United States of AmericaI reserved and was charged for a room type they didn't even have (2 bedroom) and manager only gave 10% off for THEIR error. Smh
Stayed in January 2024
Reviewed: December 11, 2023
Jamell
United States of AmericaGot back to the hotel around 11:30 PM and there was no parking spots left
Stayed in September 2023
Reviewed: December 3, 2023
Fisher
JamaicaMaybe due to location and budget in building and renovation, Rooms were a little bit run of the mill but still nice. I probably would not go out of my way to stay here again. People tend to like the Luxury that places like this are known for. It would be like going to the Westin and having holiday in motif.
The lounge/Restaurant and trademark ambiance
Stayed in December 2023
Reviewed: November 26, 2023
Tina
United States of Americapillows, low water pressure in the shower.
The breakfast was wonderful! Excellent accommodations. Great extras! Nice indoor heated pool. very clean.
Stayed in November 2023
Reviewed: November 16, 2023
Deanna
United States of AmericaI did not like the pillows. I did not like the off track automatic entry doors. They kept getting jammed, preventing access. I don’t like going to multiple different locations of elevators to find my friends rooms because the hotel isn’t consistent. The attached balconies suck and are slanted and where is the patio furniture? Unsat!Could barely store leftovers cuz the fridge is full of ice! No airport shuttle? Make that known 🙄
I liked the free breakfast, and the large sized atrium. I liked the tv channel options. I liked the bathroom amenities.Indoor pool/ pool hours is neat. And the managers special, very nice! I’m just glad I ain’t see roaches chile.
Stayed in November 2023
Reviewed: November 9, 2023
Ebony
United States of AmericaMy son was disappointed he couldn't connect his game to the television.
Restaurant was great!
Stayed in November 2023
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