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  5. Reviews of Embassy Suites by Hilton Jacksonville Baymeadows

Reviews of Embassy Suites by Hilton Jacksonville Baymeadows This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

9300 Baymeadows Road, Jacksonville, FL 32256, United States of America

#41 of 168 hotels in Jacksonville

Guests' Choice

Review Score

Based on 650 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.5

  • Staff

    8.7

  • Value for money

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 31, 2024

    8.0
    The convenience of the location.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The convenience of location.

    Stayed in May 2024

  • Reviewed: May 28, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Unfortunately this was not a great stay at this particular Embassy Suites. This particular location needs some improvements. Room service was inconsistent. We had a do not disturb sign up in which they left a card stating that we would need to inform front desk to come and clean the room. We did that and no one showed up. When someone did the quality the house keeping was not good. Breakfast a d cocktails were Great but the silverware was dirty. I had to use plastic due to the hard water stains that were very visible and food found on the silverware. I hate that I have to give this bad review because my husband and I always enjoy staying at Embassy Suites.

    Breakfast and evening cocktails was GREAT!

    Stayed in May 2024

  • Reviewed: May 26, 2024

    7.0
    We would rate fair to good.
    • Leisure trip
    • Family with young children
    • Executive Double Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    AC was loud & banging. Bathroom in need of more cleaning & updating.

    Convient location. Bar & grill food very good. Breakfast buffet excellent.

    Stayed in May 2024

  • Reviewed: May 20, 2024

    8.0
    Everything else was pretty good tho
    • Couple
    • King Room with Balcony - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The balcony had mildew & a mildew smell

    Stayed in May 2024

  • Reviewed: May 17, 2024

    8.0
    Had a pleasant stay.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The elevator took forever. And sometimes it was just 1 working on one side of the hotel.

    The complementary drinks, the breakfast as was great. The pool. Staff friendly, beautiful decor.

    Stayed in April 2024

  • Reviewed: May 16, 2024

    8.0
    Overall it was great. Great location. Clean and comfortable rooms.
    • Leisure trip
    • Couple
    • King Room with Balcony - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Elevators got stuck. Hornets on the balcony and black mildew. The heat in the rooms didn’t work properly. Water takes a while to heat up.

    Location. Balcony.

    Stayed in May 2024

  • Reviewed: May 2, 2024

    7.0
    Good
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms and bathrooms could use an upgrade. We didn’t get a chance to swim because the pool was overly crowded and very noisy

    The staff was very friendly and welcoming

    Stayed in March 2024

  • Reviewed: April 18, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Room 534 is outdated, had visible rust on the floor in bathroom and the vent in bathroom had water leaking ( maybe from AC).

    Size of rooms and breakfast

    Stayed in April 2024

  • Reviewed: April 16, 2024

    8.0
    It was a nice place to stay for a night to a couple of nights.
    • Leisure trip
    • Family with young children
    • Executive Double Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Wish the beds were a bit bigger on the double suite.

    We love having the breakfast in the morning and having the separate bedroom and living room spaces.

    Stayed in April 2024

  • Reviewed: March 29, 2024

    7.0
    Good Stay
    • Leisure trip
    • Family with young children
    • Executive King Suite - South Wing
    • Stayed 2 nights
    • Submitted from a mobile device

    The mattress was worn out, and I could feel the springs in the mattress. Also, one of the pillow cases did not appear to be clean. However, overall, we did have a good stay. And the staff works hard.

    The location

    Stayed in March 2024

  • Reviewed: March 22, 2024

    8.0
    Our stay was good, but not the bathroom !
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We didn’t like the bathroom facility of our room, it was pretty small, the shower wasn’t working properly and you could notice a lot of bad maintenance inside the bathroom (bathtub, mirror, door)

    The breakfast was pretty good and the hotel has a great location

    Stayed in March 2024

  • Reviewed: March 12, 2024

    9.0
    Perfect place for kiddos that love an indoor pool (winter months).
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking
    • Stayed 1 night

    The room that the pool is in had a VERY strong bleach smell. There weren't any towels provided to use at the pool.

    The heated pool was EVERYTHING for our kiddos. We booked this hotel for this main reason and it was worth it. The hot tub was an added bonus for the parents. There was a huge selection of breakfast foods.

    Stayed in February 2024

  • Reviewed: February 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Was disappointed that even 5 days after I left my card had a hold on it when I had already paid for the room in full.

    Breakfast was good should offer more fruit variety and turkey sausage.

    Stayed in February 2024

  • Reviewed: February 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Balcony - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    We woke up one morning with no water and no notice. We had to ask housekeeping about it.

    I liked the indoor pool. We were able to swim in February when it is cold outside.

    Stayed in February 2024

  • Reviewed: February 9, 2024

    8.0
    Stayed for four nights and it was pleasant. Nice restaurant for evening meal
    • Leisure trip
    • Solo traveler
    • Business King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Found it quite corporate for a leisure trip but didn’t affect my stay negatively

    Room had a separate space for friends to visit Room had a microwave which Breakfast had separate egg service including bespoke omelette

    Stayed in February 2024

  • Reviewed: February 5, 2024

    7.0
    Overall, I had a good time
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I called front desk and asked for an extra blanket and sheets. They will not brought to me whoever the clean was that clean the room that morning did not put any rags back in the bathroom. Good thing I packed my own.

    Spend time with family

    Stayed in February 2024

  • Reviewed: January 29, 2024

    8.0
    Good hotel for families, but not so sofa bed
    • Leisure trip
    • Family with young children
    • Executive Double Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    As we were a family of 6 in a double queen room, 2 of us had to sleep on the sofa bed, which was terribly uncomfortably. Not even one trash bin on the whole room or bathroom (at least in our room)

    Spacious room with separate living room, 2 TVs, and comfy Queen beds. Nice hotel lobby and real big interior public spaces.

    Stayed in January 2024

  • Reviewed: January 16, 2024

    9.0
    Worth the money
    • Group
    • King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing really. The staff could’ve been more friendly.

    Clean room, breakfast, location

    Stayed in January 2024

  • Reviewed: January 6, 2024

    7.0
    It was good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I reserved and was charged for a room type they didn't even have (2 bedroom) and manager only gave 10% off for THEIR error. Smh

    Stayed in January 2024

  • Reviewed: December 11, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room with Balcony - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Got back to the hotel around 11:30 PM and there was no parking spots left

    Stayed in September 2023

  • Reviewed: December 3, 2023

    7.0
    I can take it or leave it, but it was worth it for a short emergent stay
    • Family with young children
    • Two-Bedroom Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Maybe due to location and budget in building and renovation, Rooms were a little bit run of the mill but still nice. I probably would not go out of my way to stay here again. People tend to like the Luxury that places like this are known for. It would be like going to the Westin and having holiday in motif.

    The lounge/Restaurant and trademark ambiance

    Stayed in December 2023

  • Reviewed: November 26, 2023

    8.0
    Wonderful place to stay!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    pillows, low water pressure in the shower.

    The breakfast was wonderful! Excellent accommodations. Great extras! Nice indoor heated pool. very clean.

    Stayed in November 2023

  • Reviewed: November 16, 2023

    7.0
    The stay was fine, if the price were lower I’d return. 600$ for 3 nights tho? Here? Smoking crack!
    • Leisure trip
    • Group
    • Executive King Room with Balcony - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I did not like the pillows. I did not like the off track automatic entry doors. They kept getting jammed, preventing access. I don’t like going to multiple different locations of elevators to find my friends rooms because the hotel isn’t consistent. The attached balconies suck and are slanted and where is the patio furniture? Unsat!Could barely store leftovers cuz the fridge is full of ice! No airport shuttle? Make that known 🙄

    I liked the free breakfast, and the large sized atrium. I liked the tv channel options. I liked the bathroom amenities.Indoor pool/ pool hours is neat. And the managers special, very nice! I’m just glad I ain’t see roaches chile.

    Stayed in November 2023

  • Reviewed: November 9, 2023

    8.0
    Great
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    My son was disappointed he couldn't connect his game to the television.

    Restaurant was great!

    Stayed in November 2023

Showing 1 - 25

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