820 Crescent Centre Drive, Franklin, TN 37067, United States of America
#23 of 36 hotels in Franklin
Guests' ChoiceBased on 664 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
9.1
Facilities
8.3
Staff
8.8
Value for money
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 30, 2024
Bolin
United States of AmericaOur room had a musty, moldy smell.
Everything was great.
Stayed in April 2024
Reviewed: March 9, 2024
Catherine
United States of AmericaRoom was not clean. Mold or water damage was around and outlet by window. Lots of noise at night and morning from what manager said was the water boiler. I did report this to the front desk and even showed them pictures.
Breakfast was good
Stayed in February 2024
Reviewed: February 22, 2024
Treao
United States of AmericaThis stay was for my 14 year old birthday getaway with friends and family. We asked to have connected/joining rooms. We were not granted that. We received side by side rooms instead. This made if difficult for the guys. Being that they didn't have the adjoining and utilizing both rooms, they just wanted to be in one room to hang out together. I feel like I paid for an extra room for nothing. Having to come in and out of the room to visit each other numerous times, could have been disturbing to other guest. Thank God, they are well behaved young men.
The check-in was quick, easy, and friendly staff. The room size and rate. The common area, restaurant, food and drinks. Family/kid friendly
Stayed in February 2024
Reviewed: February 3, 2024
James
United States of AmericaBed pillows not very comfortable
Clean and wonderful staff
Stayed in February 2024
Reviewed: January 12, 2024
Kathy
United States of AmericaThe sofa was one of the most uncomfortable thing I’ve ever sat on. The lights were weird and not all in working order. The cold air flooding the dining area in the morning wish I would have worn my coat to breakfast.
Easy to get to, great views from the room. Breakfast was great as well as the complimentary happy hour. Bed and bathroom were great.
Stayed in January 2024
Reviewed: January 3, 2024
Adrienne
United States of AmericaRoom wasn't cleaned after asking the housekeeper to come back after 12. I also stopped by the front desk to request a cleaning prior to leaving for the day. The "Do Not Disturb " placard was Not placed on the doorknob. Once I called the front desk, someone was sent up immediately to remove and replace towels, as well as empty the garbage. However, the manager worked very well with me. She was pleasant and professional. Once the heat went off, a burst of cold air filled the room. The windows need winterizing. Unfortunately, I returned home sick because of the coldness in the room.
Staff was exceptional! Breakfast was delicious. Rooms were exceptionally clean. Close proximity to excellent shopping, dining and fun. I do wish they would bring pancakes back on the grill. The waffles on the hot bar are never hot, nor tasty.
Stayed in December 2023
Reviewed: January 3, 2024
Robert
United States of Americaroom is very dark, especially bathroom. A few brighter lights would helpful. Didn't appreciate being charged extra for parking and wi-fi
The breakfast was 1st class
Stayed in January 2024
Reviewed: December 30, 2023
Ronald
United States of AmericaIt took three tries to get a good room.
I like the hotel and the staff is excellent.
Stayed in December 2023
Reviewed: December 29, 2023
Kevin
United States of AmericaOne room. Heater making lots of noise
Stayed in December 2023
Reviewed: December 28, 2023
Burgess
United States of AmericaCould be updated
Great experience
Stayed in December 2023
Reviewed: December 17, 2023
Alma
United States of AmericaPool and pool area was very cold
Breakfast was amazing and staff was also
Stayed in December 2023
Reviewed: December 11, 2023
Smith
United States of AmericaThe commode is too low, and the lighting is Horrible. The whole place was too dark Everywhere, except the elevators.
Stayed in December 2023
Reviewed: November 6, 2023
Linda
United States of Americahouse cleaning did not clean my room until 5:00 the next day we went out and came back expecting a clean room but it was not cleaned.
Stayed in October 2023
Reviewed: October 17, 2023
Jody
United States of AmericaThe rooms could use some updating
Breakfast was great! The free drinks for the happy hour is great!
Stayed in October 2023
Reviewed: October 5, 2023
Michael
United States of AmericaEverything was fine
Overall good for our visit
Stayed in September 2023
Reviewed: October 3, 2023
Robin
United States of AmericaPool water looked a little less than pristine:/ The water temp was a tad chillier than would have preferred. The cleaning staff was literally waiting outside our door for us to leave:/ Made me feel bad for checking out just before 11.
Breakfast was wonderful! The chef making the omelettes was entertaining while we waited for our food! I liked the coloring kid zone area too!
Stayed in October 2023
Reviewed: October 2, 2023
Johnetta
United States of AmericaNA
The breakfast had a variety of options to choose from: however, I wish it had an alternative for non-pork( bacon, sausage)eating individuals like turkey or chicken sausage.
Stayed in October 2023
Reviewed: September 17, 2023
Brenda
United States of AmericaWe had to clean our own room!
Nice, convenient, great conference area.
Stayed in August 2023
Reviewed: August 5, 2023
Katrina
United States of AmericaThe beds were small and not that comfortable.
Room was spacious and clean. Breakfast was good and location was perfect.
Stayed in August 2023
Reviewed: July 24, 2023
Luis
United States of AmericaConvenience
Stayed in July 2023
Reviewed: June 30, 2023
Jerrold1978
United States of AmericaIt could have been a little cleaner in the halls there was chips on the floor in the same spot the hole time we was there
Love everything love the food wish it had a hot tub
Stayed in June 2023
Reviewed: June 29, 2023
Bonita
United States of Americahaving to pay to park on the property
Breakfast was good. Happy hour was a bust
Stayed in June 2023
Reviewed: June 27, 2023
Carolyn
United States of AmericaNot changing bed each day
Breakfast
Stayed in June 2023
Reviewed: June 26, 2023
Carolyn
United States of AmericaNot changing beds each day
Breakfast
Stayed in June 2023
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