1050 Westbrook Street, Portland, ME 04102, United States of America
#7 of 25 hotels in Portland
Guests' ChoiceBased on 857 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.0
Facilities
8.8
Staff
9.2
Value for money
8.4
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 30, 2024
Debra
United States of AmericaThere was nothing not to like!
From the moment we stepped in the door, Dayton, the front desk representative set the tone for our stay. He was extremely welcoming, professional and informative about the area. The room was clean and tastefully decorated.
Stayed in May 2024
Reviewed: May 26, 2024
Linda
United States of AmericaMicrowave smelled like burnt popcorn. Needed to be wiped down
Very affordable and comfortable
Stayed in April 2024
Reviewed: May 25, 2024
Aimee
United States of AmericaWe love the bedroom separation so kids can go to sleep while parents stay up
Stayed in May 2024
Reviewed: May 17, 2024
John
United States of AmericaPrice was a little high
Proximity to Jetport, cleanliness and friendliness
Stayed in May 2024
Reviewed: May 16, 2024
Patricia
United States of AmericaThe smell in the first room, as we were told all rooms were non smoking.
Customer Service, we got to our room and it smelled like smoke, cigarettes , we called and asked to be moved. They were able to accomadate us right away. Breakfast was great! the omlette station was a hit with my oldest son and husband. The room we ended up in was clean and enjoyed the separate TV area and sleeping area.
Stayed in May 2024
Reviewed: May 16, 2024
Nathan
United States of AmericaThe pool was small and some chairs had some significant stains
Everything was great, especially for the price!
Stayed in May 2024
Reviewed: May 14, 2024
Robert
United States of AmericaThe pillows and bed could be more comfortable
Stayed in May 2024
Reviewed: May 13, 2024
Julia
United States of AmericaI've felt so welcome coming here the two nights my partner and I were in town. Thank you for your warmth, kindness, and mission to ensure a great stay!
Stayed in May 2024
Reviewed: May 9, 2024
Kristina
United States of AmericaThe elevators are sooooo slow. But that's like the only thing, and just about everyone commented on it during elevator rides. The price was also a bit much, I think... Roughly $850 for three nights is kinda ouchie, especially for a widowed mom of 3 who just graduated with her bachelors; this was all I could find with vacancies and enough room for 5 people and a doggo. But, all in all, I would stay again if I visit Portland again in the future.
Kids loved the pool, and the housekeeping staff was awesome. They honestly are why I would stay again if I visit Portland in the future, they were all so polite and helpful, always with a smile... I know it made me feel more comfortable and "at home"
Stayed in May 2024
Reviewed: April 21, 2024
Salinas
United States of AmericaThe only negative was the setup of the weight room , it was attached to the swimming pool entrance and too many kids would come through. But that wasn't staff fault it was whomever designed the renovations there at hotel
The staff was very courteous and getting the shuttle to pick us up at another hotel that was atrocious and they gladly picked us up. Took us to Downtown Portland as well as the train station. The breakfast was excellent, the HH was excellent, the bartender Lauren was great, the shuttle drivers Ashley amd Richie were also great.
Stayed in April 2024
Reviewed: April 20, 2024
Ricky
CanadaParking was full
Clean
Stayed in April 2024
Reviewed: April 10, 2024
Lauri
United States of AmericaThe complimentary drinks and wine cheese The gym was under construction and couldn't use the gym.Or the hot tub
The complimentary drinks and wine and cheese
Stayed in April 2024
Reviewed: March 30, 2024
Adam
CanadaBreakfast was delicious. Room was clean and comfortable.
Stayed in March 2024
Reviewed: March 15, 2024
Danielle
United States of AmericaWe checked in at 12:30 am. The gentleman at the counter was very chipper! The room was very clean, The beds were so comfortable! The breakfast had a nice variety! The Embassy Suites will be your go-to for now on when we fly out and back to Portland! Oh, and its maybe 4 minutes from the Portland Airport! PERFECT!
Stayed in March 2024
Reviewed: March 6, 2024
Fatiha
CanadaEverything was fine!! Even the location is good if you have a car but it may be a little bit difficult if you dont have one to go to touristic places if you are here as a tourist
In all the hotels that i went, it was the best staff that i have ever seen. They were very helpful and caring. Everytime i had questions, they were there for me. Also the room was clean, nice and the bed so comfortable. The breakfast is AMAZING , you have also a chef who can do what you want and i love the idea of free snacks in the afternoon and the free consommation of alcohol. It was nice that the parking was free too.
Stayed in March 2024
Reviewed: March 5, 2024
K
United States of AmericaThere was only two thing that we didn't like and that would be the pillows. Those were awful. The second was a cosmetic thing and that was the bar in the shower. That is the worse place to place one. We kept hitting our elbow on it.
The staff were wonderful! They were always friendly with smiles on their faces. The breakfast was wonderful. Housekeeping was wonderful. Overall just a great experience
Stayed in March 2024
Reviewed: March 4, 2024
2bicho
United States of Americacarpet I had called 2-days previous, and a young man answered, and he couldn’t find my reservation. The reservation number was given to him will all other pertinent information. I felt like he didn’t really try to assist or take any extra steps to find my reservation.
Check in was GREAT with Adam and Sunni—extremely friendly and gracious.
Stayed in February 2024
Reviewed: March 3, 2024
Clough
United States of AmericaPool was small for a large hotel
Free food& beverages upon arrival
Stayed in March 2024
Reviewed: March 3, 2024
Angela
United States of AmericaNoon checkouts as a norm.
Delicious breakfast. Exceptionally clean, quiet room.
Stayed in March 2024
Reviewed: March 2, 2024
Patrick
United States of AmericaThe size of the rooms bathrooms.
The staff is extremely nice. The breakfast selection was amazing
Stayed in February 2024
Reviewed: February 26, 2024
Michelle
United States of AmericaThere was nothing I did not like. The stay was exceptional.
The breakfast was VERY good. Super fresh and flavorful. Not at all what we prepped ourselves for.
Stayed in February 2024
Reviewed: February 25, 2024
Cory
United States of AmericaN/A
Buffet was amazing, swimming pool was fabulous, room was very clean and spacious. We loved it.
Stayed in February 2024
Reviewed: February 21, 2024
William
United States of AmericaGreat place to stay. Room was large and exceeded my expectations.
Stayed in February 2024
Reviewed: February 14, 2024
Mitchell
United States of AmericaThe gym was a little small.
Room was beautiful and large and had everything we wanted and needed!
Stayed in February 2024
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