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  5. Reviews of Embassy Suites by Hilton Portland Maine

Reviews of Embassy Suites by Hilton Portland Maine This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1050 Westbrook Street, Portland, ME 04102, United States of America

#7 of 25 hotels in Portland

Guests' Choice

Review Score

Based on 857 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.0

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.4

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 30, 2024

    10
    A wonderful property close to the airport. An unlikely pairing indeed!
    • Leisure trip
    • Family with young children
    • Standard Double Suite
    • Stayed 1 night

    There was nothing not to like!

    From the moment we stepped in the door, Dayton, the front desk representative set the tone for our stay. He was extremely welcoming, professional and informative about the area. The room was clean and tastefully decorated.

    Stayed in May 2024

  • Reviewed: May 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Double Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Microwave smelled like burnt popcorn. Needed to be wiped down

    Very affordable and comfortable

    Stayed in April 2024

  • Reviewed: May 25, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Suite
    • Stayed 1 night
    • Submitted from a mobile device

    We love the bedroom separation so kids can go to sleep while parents stay up

    Stayed in May 2024

  • Reviewed: May 17, 2024

    10
    Awesome
    • Solo traveler
    • Queen Suite - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Price was a little high

    Proximity to Jetport, cleanliness and friendliness

    Stayed in May 2024

  • Reviewed: May 16, 2024

    10
    The stay was great for a quck getaway with family , we enjoyed Portland very much!
    • Leisure trip
    • Family with young children
    • Standard Double Suite
    • Stayed 1 night

    The smell in the first room, as we were told all rooms were non smoking.

    Customer Service, we got to our room and it smelled like smoke, cigarettes , we called and asked to be moved. They were able to accomadate us right away. Breakfast was great! the omlette station was a hit with my oldest son and husband. The room we ended up in was clean and enjoyed the separate TV area and sleeping area.

    Stayed in May 2024

  • Reviewed: May 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Suite - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was small and some chairs had some significant stains

    Everything was great, especially for the price!

    Stayed in May 2024

  • Reviewed: May 14, 2024

    8.0
    Overall a good experience
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Roll-In Shower - Mobility Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The pillows and bed could be more comfortable

    Stayed in May 2024

  • Reviewed: May 13, 2024

    10
    We'll be back!
    • Leisure trip
    • Couple
    • King Suite with Airport View
    • Stayed 1 night

    I've felt so welcome coming here the two nights my partner and I were in town. Thank you for your warmth, kindness, and mission to ensure a great stay!

    Stayed in May 2024

  • Reviewed: May 9, 2024

    10
    Would stay again, housekeeping staff are INCREDIBLE! They are the reason I would come again.
    • With a pet
    • Leisure trip
    • Family with young children
    • Standard Double Suite
    • Stayed 3 nights

    The elevators are sooooo slow. But that's like the only thing, and just about everyone commented on it during elevator rides. The price was also a bit much, I think... Roughly $850 for three nights is kinda ouchie, especially for a widowed mom of 3 who just graduated with her bachelors; this was all I could find with vacancies and enough room for 5 people and a doggo. But, all in all, I would stay again if I visit Portland again in the future.

    Kids loved the pool, and the housekeeping staff was awesome. They honestly are why I would stay again if I visit Portland in the future, they were all so polite and helpful, always with a smile... I know it made me feel more comfortable and "at home"

    Stayed in May 2024

  • Reviewed: April 21, 2024

    10
    Great stay
    • Leisure trip
    • Family with young children
    • King Suite with Airport View
    • Stayed 3 nights
    • Submitted from a mobile device

    The only negative was the setup of the weight room , it was attached to the swimming pool entrance and too many kids would come through. But that wasn't staff fault it was whomever designed the renovations there at hotel

    The staff was very courteous and getting the shuttle to pick us up at another hotel that was atrocious and they gladly picked us up. Took us to Downtown Portland as well as the train station. The breakfast was excellent, the HH was excellent, the bartender Lauren was great, the shuttle drivers Ashley amd Richie were also great.

    Stayed in April 2024

  • Reviewed: April 20, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Premium King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Parking was full

    Clean

    Stayed in April 2024

  • Reviewed: April 10, 2024

    10
    Everything was excellent,
    • Leisure trip
    • Group
    • Standard Double Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The complimentary drinks and wine cheese The gym was under construction and couldn't use the gym.Or the hot tub

    The complimentary drinks and wine and cheese

    Stayed in April 2024

  • Reviewed: March 30, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Suite with Airport View
    • Stayed 1 night

    Breakfast was delicious. Room was clean and comfortable.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Suite
    • Stayed 1 night
    • Submitted from a mobile device

    We checked in at 12:30 am. The gentleman at the counter was very chipper! The room was very clean, The beds were so comfortable! The breakfast had a nice variety! The Embassy Suites will be your go-to for now on when we fly out and back to Portland! Oh, and its maybe 4 minutes from the Portland Airport! PERFECT!

    Stayed in March 2024

  • Reviewed: March 6, 2024

    10
    Amazing stay, will come back for sure
    • Leisure trip
    • Family with young children
    • King Suite with Airport View
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was fine!! Even the location is good if you have a car but it may be a little bit difficult if you dont have one to go to touristic places if you are here as a tourist

    In all the hotels that i went, it was the best staff that i have ever seen. They were very helpful and caring. Everytime i had questions, they were there for me. Also the room was clean, nice and the bed so comfortable. The breakfast is AMAZING , you have also a chef who can do what you want and i love the idea of free snacks in the afternoon and the free consommation of alcohol. It was nice that the parking was free too.

    Stayed in March 2024

  • Reviewed: March 5, 2024

    9.0
    A great family weekend away!
    • Leisure trip
    • Family with young children
    • King Suite with Airport View
    • Stayed 3 nights

    There was only two thing that we didn't like and that would be the pillows. Those were awful. The second was a cosmetic thing and that was the bar in the shower. That is the worse place to place one. We kept hitting our elbow on it.

    The staff were wonderful! They were always friendly with smiles on their faces. The breakfast was wonderful. Housekeeping was wonderful. Overall just a great experience

    Stayed in March 2024

  • Reviewed: March 4, 2024

    10
    Close to airport and comfortable rooms
    • Business trip
    • Solo traveler
    • King Suite with Airport View
    • Stayed 1 night

    carpet I had called 2-days previous, and a young man answered, and he couldn’t find my reservation. The reservation number was given to him will all other pertinent information. I felt like he didn’t really try to assist or take any extra steps to find my reservation.

    Check in was GREAT with Adam and Sunni—extremely friendly and gracious.

    Stayed in February 2024

  • Reviewed: March 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Pool was small for a large hotel

    Free food& beverages upon arrival

    Stayed in March 2024

  • Reviewed: March 3, 2024

    10
    Peaceful and comfortable.
    • Leisure trip
    • Family with young children
    • King Suite with Airport View
    • Stayed 1 night
    • Submitted from a mobile device

    Noon checkouts as a norm.

    Delicious breakfast. Exceptionally clean, quiet room.

    Stayed in March 2024

  • Reviewed: March 2, 2024

    10
    Exceptional
    • Family with young children
    • King Suite with Airport View
    • Stayed 3 nights
    • Submitted from a mobile device

    The size of the rooms bathrooms.

    The staff is extremely nice. The breakfast selection was amazing

    Stayed in February 2024

  • Reviewed: February 26, 2024

    10
    Exceeded our expectations. Especially the buffet breakfast.
    • Business trip
    • Couple
    • King Suite with Airport View
    • Stayed 1 night

    There was nothing I did not like. The stay was exceptional.

    The breakfast was VERY good. Super fresh and flavorful. Not at all what we prepped ourselves for.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    10
    It had the feel of a resort. Staff was pleasant and helpful.
    • Leisure trip
    • Family with young children
    • Standard Double Suite
    • Stayed 7 nights
    • Submitted from a mobile device

    N/A

    Buffet was amazing, swimming pool was fabulous, room was very clean and spacious. We loved it.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    10
    Great staff! Everyone was friendly and made sure my stay went well.
    • Solo traveler
    • King Suite with Airport View
    • Stayed 1 night
    • Submitted from a mobile device

    Great place to stay. Room was large and exceeded my expectations.

    Stayed in February 2024

  • Reviewed: February 14, 2024

    10
    Excellent hotel room and breakfast was outstanding. Felt like home away from home.
    • Leisure trip
    • Couple
    • King Suite with Airport View
    • Stayed 2 nights
    • Submitted from a mobile device

    The gym was a little small.

    Room was beautiful and large and had everything we wanted and needed!

    Stayed in February 2024

Showing 1 - 25

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