Lots of dead plants. Wish we could have fresh air in the room. Atrium was hazy, needs more air moving.

Staff was great! Breakfast was delicious.

Stayed in April 2024

parking expensive, breakfast closes way too early - at 9:00!!!!

complimentary drinks at happy hour

Stayed in March 2024

Breakfast could have had better options

Great customer service

Stayed in April 2024

Parking situation not great. Self-parking has no in and out privileges. We dont like to valet, so has to walk to town or Uber

Comfortable room, free cocktails at happy hour, free breakfast

Stayed in April 2024

Crazy parking.

Extremely comfortable

Stayed in April 2024

The hotel provides only valet parking for $30 a day. Self parking is provided but it is not part of the hotel. Self parking is done using your phone. You will need to use the QR code, putting in lots of details such as car license plate, color of car, your name and address, charge card info, etc. For older patrons or patrons not tech savvy, it was very stressful. There are warning signs all over that keep warning you that if you do not provide the correct input, your car will be towed. There is no one around to help you. Luckily a family came into the structure and their grown children was able to help us.

Friendly ,helpful staff. The breakfast was great. Open layout of the hotel made it feel very safe. Saw security walking around . I would definitely recommend this hotel except for the parking situation.

Stayed in April 2024

Had to pay for valet parking

Excellent breakfast

Stayed in April 2024

That they say one thing and do another . Booked in . Was told the restaurant/bar/room service available till 10pm . Got there 9.10pm and they decided to go home early . Two kids n wife starving . Manager useless

99% staff were great . Location excellent . Happy hour . Rooms

Stayed in April 2024

Costly parking, $100 deposit per night, ugh!!!!

Roomy couches, clean rooms and comfy beds.

Stayed in March 2024

Long walk from elevator to room; no option for self parking; $30 day parking fee. Did not like that room not serviced until after 4 nights.

Liked buffet breakfast. Staff managed large number of guests at breakfast very well. Beds were very comfortable and featured variety of pillows. Room was very quiet

Stayed in March 2024

Breakfast was pretty poor except for the omelet.

Lots of space. Close to the Bart. Friendly and helpful staff. Nice suite.

Stayed in March 2024

Music on in the middle of the night echoing around the massive open space .

Location . Staff . Omelettes . Bacon

Stayed in March 2024

No parking and valet was the real option to get your car easily.

Staff was friendly, breakfast was nice.

Stayed in March 2024

The coffee in my room was horrible. Un-drinkable The mirrors and window were dirty. Carpet could stand to be cleaned.

Size of accommodation and quality of room. Loved the pillows. Valet parking a plus. Breakfast was great. The water bottles upon registration was a welcome plus.

Stayed in March 2024

My first room was not clean and there was a guest who was disturbing. Once he was removed from the property and I was moved to a new room, everything was fine. New room was very clean.

Breakfast is very good. Conveniently located near Bart station. Staff was accommodating.

Stayed in January 2024

complementary evening drinks were poor selection.

breakfast was excellent including staff. Room and facilities good reception was good layout of hotel good location near transport link good

Stayed in January 2024

Parking. I didn’t feel safe. There were some suspicious looking characters the first night.

Breakfast was great. Variety and options were very welcomed.

Stayed in December 2023

Didnt like the fact that an employee had to use their personal CC for the stay when they had a company CC. How to pay for parking big headache.

The room was nice & the bed was comfortable.

Stayed in December 2023

Beds and pillows were super comfortable, facilities and size of room were excellent - tea coffee machine, microwave, fridge, and nice shower supplies. Very close to BART and Walnut Creek. Breakfast was great too.

Stayed in January 2024

breakfast is great. kids love it.

Stayed in January 2024

The commin areas were way to cold. We had to wear outdoor coats at happy hour and at breakfast

Physically very nice

Stayed in January 2024

BART tracks right out my window + toilet sounds all night = no sleep. Avoid rooms facing BART tracks. Menu choices for room service dismal for vegans. Oily quinoa salad was sub par. Wish such a famous hotel had more food options. Same for breakfast: potatoes & fruit. Nothing else edible for a healthy person.

Pet friendly; great bed

Stayed in January 2024

Cocktails didn’t open until 5pm

Comfortable,safe and breakfast was great

Stayed in January 2024

I am allergic to dog and cat hair, so I am always concerned when it is pet friendly. I'm assuming they assign certain rooms for pet owners. If not, I suggest this would be a good idea.

Stayed in January 2024