Request for extra coffee 3 times before responding. Hard to close bathroom door View from room was horrible with active construction and noisy No Restaurant for dinner

Excellent breakfast. Richard very prompt cleaner. Being able to open bedroom window! Plenty of hot water

Stayed in April 2024

Don’t have breakfast variety

Location

Stayed in April 2024

When we checked in the front desk clerk wasn’t the friendliest or most helpful but she was on the phone with “my love” so maybe she was having a rough day. Other than that first interaction, everyone was great.

Great breakfast, nice rooms could have been a little cleaner, room was dusty as if maybe no one had been in it in sometime but very comfortable. Pool for the kids is a huge plus and the happy hour reception they offer is also very good. Loved having the Cheesecake Factory so easily accessible especially with my celiac husband so he had gluten free options. Loved the easy access to the metro. That being underneath the hotel was amazing especially with 3 kids one being in a stroller. Made it much easier to get around. All around great place. Will definitely return.

Stayed in April 2024

What i dislike about the hotel is the bathrooms need a lil more work done on them peeling paint and a paint job in the tub as me and my kids were showering the shower knob came fully off it was fixed by the maintenence guy but that should have not happened if people are paying they money to stay here but that was my only issue

What i like about the property was the spacious rooms and my kids loved the pool

Stayed in April 2024

They need to update furniture

They have excellent space

Stayed in April 2024

The rooms beds, pillows and overall vibe feel super worn, flat pillows, it felt like there was a layer of filth during our stay

My son likes to explore different hotels we stay at, and this one was explore worthy

Stayed in April 2024

A swim school uses the pool all day so it was crowded and I had to go down to the front desk to request towels. More staff is needed at the evening happy hour...long slow line with only one guy making drinks.

Great location with metro access in the lower level. Convenient parking garage. My grandkids loved the indoor pool and breakfast. Restaurants and groceries within walking distance. Our suite had a nice kitchenette.

Stayed in March 2024

There was no much variety in the breakfast menu

The breakfast location was good. What I did not like is lack of kitchen and cooking utensils.

Stayed in February 2024

None

Easy check in. Good location. Great front desk staff

Stayed in January 2024

room very nice, location for my exempt perfect and breakfast was good

Stayed in January 2024

Nothing

I have stayed here several times. The staff has always gone above to provide great service. Also great omelets in the morning with the buffet. The building is older but is well maintained and very clean. The location is perfect for me, just outside the downtown business and just across street from metro, with several sidewalk cafes within walking distance. Overall good place at a good value.

Stayed in December 2023

The WiFi is unnecessarily complicated and my wife could never get it to work. The phone in our bedroom didn't work--I could connect to the desk, but they couldn't here me. The decor of the sitting room is very drab.

Room was clean and comfortable. Buffet breakfast was quite good. Staff were very friendly. The room was appropriately priced.

Stayed in December 2023

As others have said, the pool is shared by a swim lesson company, but we were still able to swim without issue. The decor is also somewhat dated with a few things broken, but we still found it to be pretty clean. The main issue I had was that key cards were not needed to access room levels, so anyone from the street could pretty much access any of the room levels, causing us to feel somewhat unsafe.

I was a little wary about this hotel based on some of the reviews. However, I was pleasantly surprised with most everything. The location is great - the metro is accessed without going outside, and there are lots of shops and restaurants nearby, with some even in the same building as the hotel. The staff were helpful, even letting us check in a little early, and the breakfast was pretty good as well.

Stayed in December 2023

Water in the shower was only lukewarm

Location was great. Breakfast was good. Really enjoyed the pool. Bed was comfortable.

Stayed in October 2023

Breakfast and room size were awesome.

Stayed in October 2023

The pool is also used for swim lessons which greatly interfere with the guest’s ability to use it, particularly on a holiday weekend like Labor Day, when guests should have priority.

Location, breakfast, room size and staff are friendly and helpful.

Stayed in September 2023

How far it was from all of the attractions DC has to offer. I learned how to work the train station but it was really expensive, so I ended up using Uber to get around for convenience.

Such a big beautiful and grand hotel. The breakfast was amazing and made to order. It was very quite the weekend I went and the Cheesecake Factory was closed so not a lot to do after hours.

Stayed in August 2023

See above on breakfast. The happy hour snacks were really minimal, some pretzels and chips. Again, it felt stingy and perfunctory.

Breakfast was ok, and the omelettes to order were nice. But breakfast was missing some things that Europeans like-cheeses, cold cuts and a variety of breads and rolls of good quality. Only plain low-end bagels, low-end doughnuts, low-end packaged muffin,plain rolls and sliced white bread were offered in the bread category. No croissants or French bread. You need to source better baked goods. Also, there was no mustard or ketchup or similar condiments for the sausages(which some people like) or fruit salad. Fresh fruits offered were only bananas and apples (some days) and oranges(other days). No fresh berries, only dried berries. It all felt totally middle American and a bit stingy. For the prices charged, at a hotel in a world capital, you should try harder and provide better quality, more real baked goods and more variety.

Stayed in September 2023

I really don’t have any complaints or dislikes about my stay at this facility. It happens to be one of our best experiences post COVID.

The property was very clean. The overall appearance was very inviting. Our room was serviced well everyday. The room furniture showed very minimal wear and tear. The bed was very comfortable we slept well. The staff was pleasant very hospitable smiling and informative. We had our 54th family reunion in one of the meeting rooms. The environment was comfortable, nice. The food was excellent my hat off to the chef. The staff that served was excellent.

Stayed in September 2023

We arrived late at night and there was too much noisy people in the hotel, nit sure what they were doing but hotel personal should know that people want to sleep at that time and to ask them politely to stay quiet also the bar is too loud

Breakfast was amazing on the 3rd floor

Stayed in July 2023

Non

Spacious and clean

Stayed in August 2023

The cocktail reception was poorly run . Waiting over 30 minutes to be served was unacceptable. Management should be involved, but was no where in sight. The internet connection speed was also terrible. How can a hotel with over 150 rooms and guests offer “ free wi-fi “ with speeds less then 10 mbs. Very disturbing.

Very clean and convenient location.

Stayed in August 2023

The desk staff needs to be re-trained. Some need to understand that this is sometimes our first trip and every interaction is a lasting one. You can not pick and choose who you want to be nice to. Everyone needs to be treated the same.

We arrived early but Noreen the desk staff made us feel uncomfortable. She basically said room not ready and made us feel like we should get out her face. She didn't offer anything no suggestion. I had to ask if we could leave our bags. When we left I was waiting to check out and noreen took the white guy who came 5 mins after us. She made me feel black and uncomfortable. Corporate made a visit on my last day in willie restaurant. I wish I would have complaint to them. SHE NEEDS RETRAINING OR A DIFFERENT POSITION. The hotel is a good place. It holds all the amenities and the breakfast is good. You can also go into the hotel directly from the train station. The rooms are comfortable and the cleaning staff is great. It was hard to find food places in the area.

Stayed in August 2023

The staff were kind of confusing because I used a third party. My reservation went not complete, and they said it was because of the 3rd party. Narina at the front desk was kind of mean. The hide away bed was in bad condition. A screw was missing, and it was hard to let up. There is a bad smell coming out of the bathroom sink, and water was leaking from the faucet knobs.

The breakfast and the location were good. Getting in and out of the hotel room was good.

Stayed in August 2023