228 East Ontario Street, Streeterville, Chicago, IL 60611, United States of America
#23 of 181 hotels in Chicago
Guests' ChoiceBased on 469 hotel reviews
8.9Cleanliness
9.2
Comfort
9.3
Location
9.5
Facilities
9.1
Staff
9.2
Value for money
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 16, 2024
Heather
United KingdomThe only thing that wasn’t perfect was the emergency vehicle sirens on the road which seemed to be going off quite a bit. Maybe it was just a busy Friday night in the city. If you’re a light sleeper you may want earplugs.
This was an amazing hotel with such a chic sci-fi feel. The location was fabulous - off the doorstep to magnificent mile. The staff were all lovely and welcoming. The robots were entertaining and so impressive. The glass shower in the middle of the room and the decor were awesome. There’s a blues bar a short walk away called Blue Chicago which is a must!!!
Stayed in April 2024
Reviewed: April 7, 2024
Michael
United States of AmericaThere was literally nothing that I didn't like. Everything was perfect.
I loved everything! The bed was comfy, room was clean, shower was amazing. Staff was exceptional and so was the location.
Stayed in April 2024
Reviewed: April 2, 2024
Matthew
United States of AmericaWe weren't a fan of the open bathroom. While there was a curtain you could draw across for privacy and the toilet had a sliding door, we still felt a little too "exposed" vs a more tradition bathroom with a door.
The hotel staff were very helpful and accommodating to special requests. The rooms had light controls via an Alexa or light switches located around the room, even by the bed. The bed and pillows were the comfiest I've had in a hotel so far!
Stayed in April 2024
Reviewed: March 27, 2024
Spengler
United States of AmericaAmazing place to stay in Chicago… the room could’ve been a destination
Stayed in March 2024
Reviewed: March 12, 2024
Jamario
United States of AmericaI have no complaints
The property was so clean and luxurious. The city view with the shower in the middle of the room was beautiful
Stayed in March 2024
Reviewed: March 8, 2024
Yaron
Israelmy room was next to the elevators and there was a speaker playing loud elevator music right outside my door. i had to ask front-desk to turn it down at night. strangely there was no soap offered next to the sink in the bathroom.
an amazing property. lived it very much. convenient location and a really wonderful decoration. my room was so comfortable. delicious breakfast at the lobby restaurant.
Stayed in March 2024
Reviewed: February 26, 2024
Starquita
United States of AmericaThe hotel Room service didn’t have no drinks
Stayed in February 2024
Reviewed: February 18, 2024
Arteshia
United States of AmericaThe beds
Beds are not comfy at all woke up to my back hurting.my partner also woke up with an aching back. Need better beds those just aren’t comfy at all.
Stayed in February 2024
Reviewed: February 8, 2024
Susannah
United States of AmericaThere was a noted ash smell in the bathroom area. Seemed past guests may have smoked and the wallpaper in the bathroom area was holding the smell. We would have appreciated a better scrubbing/cleaning of the walls or something to help alleviate any unpleasant smells. Would also be nice if the downstairs bar was open a bit longer as well.
Quality of the hotel and room was great. We loved the design and furnishings of the room. The staff was helpful and friendly. Loved the different lighting options and the downstairs bar was very great.
Stayed in February 2024
Reviewed: December 24, 2023
Maddie
United States of AmericaVery clean
Stayed in December 2023
Reviewed: December 9, 2023
Munn
United States of AmericaShower knob was loose and slowly crept hotter and hotter due to gravity.
The theme, the bar, the fitness room, and the glass shower!
Stayed in December 2023
Reviewed: December 3, 2023
Terry
United States of AmericaTowels could be better
Love the location Thanks for the champagne glasses. Nice touch to our anniversary 😍
Stayed in December 2023
Reviewed: November 28, 2023
Blake
United States of AmericaAlmost everything about this hotel was amazing, the staff, the room exceptional
Stayed in November 2023
Reviewed: November 19, 2023
Rosas
United States of AmericaThe food was delicious just the cheesy potatoes were super salty.
Loved everything about staying here! The location is perfect since it’s right by all the stores and restaurants everything was walking distance. The hotel staff were extremely friendly and helpful. The room was clean and the bed was so comfortable! The room view was incredible. (It was so kind that they went out of their way to upgrade our room for my husband & I anniversary.) I loved the art work throughout the hotel and all the little details.
Stayed in November 2023
Reviewed: November 16, 2023
Stacey
United States of AmericaThe valet. Every time I walk through the door, they would not hold the door for me, literally lick me in my face and won’t open the door on the other side. They were standing very, very rude.
Nice and inviting
Stayed in November 2023
Reviewed: October 23, 2023
Shantre
United States of AmericaThe cleanliness, there were stains/splatter on the bathroom walls in room 1907.
The customer service and bots were amazing. I enjoyed the architecture of the establishment.
Stayed in October 2023
Reviewed: October 16, 2023
Manuel
United States of AmericaEverything
Breakfast was delicious
Stayed in October 2023
Reviewed: October 9, 2023
Jeremy
United States of AmericaGood hotel, good location, very helpful staff
Stayed in October 2023
Reviewed: September 30, 2023
Justin
United States of AmericaValet
location, quality
Stayed in September 2023
Reviewed: September 24, 2023
Rabensteine
United States of AmericaNothing, everything was perfect.
Modern with super cool decor. The toiletries provided were amazing.
Stayed in August 2023
Reviewed: September 8, 2023
Alaster
United KingdomGreat location. Cool, efficient hotel.
Stayed in September 2023
Reviewed: September 7, 2023
Martesha
United States of American/a
Loved everything about this hotel! The location was perfect and walking distance to everything. Literally less than 10mins in walking to Michigan Ave. The rooms were spacious for me and my guy and we loved the boutique style of everything and how masculine/feminine everything was. The smell inside was also heavenly. Staff was also pretty amazing. They gave us suggestions on food and things to do. Will return for future visits.
Stayed in September 2023
Reviewed: September 5, 2023
Nels_h
United Arab EmiratesBar/restaurant closes at odd hours but food/drinks were a 10/10.
Room service robot.
Stayed in July 2023
Reviewed: July 30, 2023
Brittny
United States of AmericaNothing!!
We love this hotel. We’ve stayed multiple times!
Stayed in July 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content