The location

Stayed in March 2024

parking

Stayed in February 2024

Nothing.

Great historic hotel right in the middle of the old downtown area. It is exactly what one would expect from such a place, The staff was very friendly and helpful, and the area is great for walking around and checking out the shops and neighborhood.

Stayed in February 2024

since everything is very expensive, we carry a lot of cooked food with us to save some money, No microwave in our room which was very disappointing. There is a microwave on the ground floor next to the repetition in the vending machine room. other than we are happy

The room was small but clean and comfortable, I and my wife enjoyed our stay, but we did not get breakfast option

Stayed in February 2024

NA

We loved being able to walk to all the shops and dining without needing to use a car! We also had a lot of fun in the hot tub and game room. The staff was very friendly and helpful with suggestions on places to eat. The shuttle service was nice once we dropped our car off at their lot.

Stayed in February 2024

Room 306, I couldn't believe I paid over $200 a night for the smallest room I think I've stayed in. No chair, only a bed. Big TV, closet space that looked bigger than it was with the doors. Thin, thin doors. You could hear the elevator all night and anyone even whispering in the hallways.

Location, in the heart of everything. Stargazing, fun to go up past the 6th floor to see the stars. Breakfast, two very good breakfast on Saturday and Sunday. Very good drivers that would take you to your car and back.

Stayed in February 2024

The AC is very noisy.

The room was very clean, the bed was comfortable. The location of the hotel is in the center of the town .

Stayed in January 2024

Location was great. The free games in the game room were fun.

Stayed in January 2024

A bit tired

Location

Stayed in December 2023

The bar was advertised as being open until 10. We went down for a nightcap and it was already closed at 8:50 😒.

The location is perfect. The room was nice. The bathtub was wonderful. 😊

Stayed in December 2023

Needed to be updated, tired carpeting, sold cigarettes at front desk, thought it was a smoke free building parking several blocks away, although the shuttle was very responsive

Great location nice room in the historic downtown

Stayed in December 2023

Loud sound of people walking on floor above, and noise from people in hallway was louder than other hotels

Location,game room, historical building, shuttle service,friendly staff, bed was comfortable

Stayed in December 2023

A water leak from the ceiling in the shower was disturbing. We reported it and the next day it did not repeat. We suspect the shower in the room above us experiencing a problem. The room was a little bit dark though there was enough lighting. Not much outside light came into the room. The drink at the hotel bar (2nd floor) was underwhelming for the price. We wanted to try it out (close to the outside balcony). Once was enough.

#1 We liked the character of the property. It is historic with a story to tell. #2 We liked the staff friendliness and responsiveness #3 We especially liked the walking tour of Eureka Springs with Jerri Marlowe. She gives an outstanding presentation. You can tell she likes what she does. It is very nice that the Basin Park Hotel offers her expertise to guests #4 Star gazing & viewing Jupiter from the hotel rooftop. Wonderful! #5 Genuinely comfortable room for a property over 100 years old.

Stayed in November 2023

The size of the room for the price was a little disappointing and the door had about a 2 inch gap at the bottom which allowed in a little more noise than usual.

Location is wonderful and the food was great.

Stayed in October 2023

The rule no outside coffee in Jack Rabbetts whiskey bar. I was watching a football game with my husband and the bartender said I couldn’t have my outside coffee in Jack Rabbetts. I had to leave, so my husband left with me. We weren’t causing any trouble & thought the rule was petty. I understand the bartender was following the rules, but we were paying to stay in the hotel & it shouldn’t have mattered

The staff shuttle drivers, and Jeri the activity director were amazing! Jeri was soooo knowledgeable. The front desk was very helpful. Room was clean & bed was comfy. Shower got hot and had good pressure. I also got 2 clear photos of a ghost with my phone

Stayed in November 2023

The staff at the restaurant/bar are definitely not very friendly. They seemed to not be as engaged with customers as much as I would expect them to for the price of staying there.

Breaksfast had a lot to be desired. Location is fantastic and the staff at check in was great.

Stayed in October 2023

The maids coming up and down the elevator being really loud with the trash cans having no respect for the guests still sleeping

We love everything about this hotel it's the only place we stay

Stayed in October 2023

Refer to the preceding statement.

Unfortunately, one night is simply not enough time for a proper judgment call. Your hotel exceeded my assumption of the amenities.

Stayed in September 2023

Great location by shopping and restaurants and still convenient to go see other sites around town. The restaurant in the hotel had great food also. The shuttle from the parking lot was great to not have to park on the street and it was still close enough to walk to if you wanted. The staff was super friendly and helpful. I will definitely stay here again when we visit Eureka Springs.

Stayed in September 2023

Parking is a bit of a hassle, but they make the best of it considering everything. The shuttle was very helpful. The remote parking lot seems to be well supervised.

This hotel is right in the heart of old Eureka Springs and an easy walk to dozens of places. It's the most convenient place I've stayed in Eureka.

Stayed in September 2023

Bed and pillows were uncomfortable.

Nice, close to shopping and plenty of activities to do in walking distance.

Stayed in September 2023

I would have hoped the elevator situation was a little more modern. There was one small elevator. Luckily, the 4th floor wasn’t that bad to walk.

The staff made the stay for us. They were so friendly, engaging, and accommodating. The hotel was historically wonderful.

Stayed in August 2023

Shower was a little small and a little old.

It’s decor and mystique make it a fun place to stay. Large comfortable beds.

Stayed in July 2023

The shower in our room. We did not bring shower caps. Shower came straight down out of ceiling and would hit you on top of head. We did not shower because of it.

Great location...free parking...free shuttle service....restaurant on premises

Stayed in July 2023