Reviews of Best Western Executive Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
2725 Buchanan Avenue Southwest, Grand Rapids, MI 49548, United States of America
#38 of 60 hotels in Grand Rapids
Guests' ChoiceReview Score
Based on 512 hotel reviews
7.1Score breakdown
-
Cleanliness
7.6
-
Comfort
7.6
-
Location
7.5
-
Facilities
7.4
-
Staff
7.9
-
Value for money
7.5
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: April 29, 2024
Katie
United States of America1 review7.0“Location was the main reason why I chose this hotel.”- • Leisure trip
- • Couple
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
When we arrived we overheard a group of people talking to the person at the front desk frustrated that they got charged twice for the same room. This happen to me at the last hotel, so I was concern about my outcome too. The other issue was a lady was on the elevator and she was livid. Their toilet overflow and was a huge mess. She was as coming down a SECOND time to tell them to clean up the bathroom.
The location of the hotel was perfect. It was ten minutes away from the event we were heading to. Breakfast was hot and ready and perfect kick off for the ride home.
Stayed in April 2024
-
Reviewed: April 29, 2024
Danielle
United States of America1 review6.0“Okay”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
No hot tub, room next to us yelling and dancing all night. Hold on the account for an extra $100
Clean, room, pricing
Stayed in April 2024
-
Reviewed: April 23, 2024
Holly
United States of America3 Reviews7.0“Great location/Stay!”- • Leisure trip
- • Couple
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
It would of been nice to have actually shampoo, condition and lotion instead of lotion lotion and conditioner. No way to wash my hair!!! BOOOO!! It would of been a nicer visit if the receptionist informed me of breakfast and what not around the hotel. No information, not even detail on where my room was. He needs to be way MORE personable.
The room was actually clean including the bedding. The hotel guest were distantly quiet. It was really actually a nice hotel except for a couple issues that to me are minor they can fix!
Stayed in April 2024
-
Reviewed: April 12, 2024
Michael
United States of America1 review7.0“Was what we needed”- • Leisure trip
- • Couple
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Older part of city, bed was a single mattress
Close to highway
Stayed in April 2024
-
Reviewed: April 11, 2024
Tania
United States of America1 review7.0“Regular”- • Leisure trip
- • Family with young children
- • Queen Suite with Two Queen Beds and Sofa Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
I request clean my room but they don’t do it
Breakfast and pool
Stayed in April 2024
-
Reviewed: March 27, 2024
Mark
Canada16 Reviews4 helpful votes6.0“Maybe go again”- • Leisure trip
- • Travelers with friends
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Our sink was clogged, they didn’t offer to change rooms, sent a room attendant with a plunger, and tried to charge us $30 more for two queens instead of 1 king bed.
Good value and good location near highway
Stayed in March 2024
-
Reviewed: March 26, 2024
Nicole
United States of America1 review1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
That there was NO heads up that their POOL was closed. Which was half the reason we stayed there with a kid. I could have stayed somewhere else. Also, we stayed there 2 nights and I was disappointed that housekeeping didnt tidy up a little in-between, like new towels, condiments, garbage.
Easy check-in, quiet, good breakfast.
Stayed in March 2024
-
Reviewed: March 24, 2024
Stormie
United States of America1 review1 helpful vote6.0Pleasant- • Leisure trip
- • Couple
- • King Suite with Spa Bath - Non-Smoking
- • Stayed 1 night
The pool was closed. This was not mentioned on the booking page or their website and the primary reason we booked this location was for the pool. This was also not mentioned upon check-in. Looking over reviews, other people had this same complaint and the hotel replied saying they would fix that by letting guests know this so I assumed the pool was open finally when we weren't informed. They STILL DO NOT inform guests. How hard is it to type up a paper, print it, and put it on the front desk? The effort takes less than 5 minutes. Only other complaint is the hotel smelled terribly of cigarette smoke/marijuana. As someone with asthma, this was difficult at times.
The room was very clean and the spa tub was great. All the jets worked too, which was wonderful. The room was also very spacious. Breakfast was decent and expected for a continental. Overall, it was a pleasant stay but not what we were hoping for.
Stayed in March 2024
-
Reviewed: March 8, 2024
Susan
United States of America2 Reviews8.0“It was good.”- • Leisure trip
- • Group
- • Queen Suite with Two Queen Beds and Sofa Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The pull out bed couch was very uncomfortable. I paid for the room in advance and after my stay they had charged me again for the room. Still waiting on my return.
Everything was ok. Breakfast was good & clean.
Stayed in March 2024
-
Reviewed: March 1, 2024
David
United Kingdom44 Reviews4 helpful votes8.0“Good Value overall”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Asked them to make up the sofa bed but when we got there it wasn’t made up and they asked for a 100$ security deposit refundable when we left.
Got a good rate. Had a swimming pool. Outside of Grand Rapids but in an area with lots of shops and restaurants a few minutes away by car.
Stayed in February 2024
-
Reviewed: February 26, 2024
Caitlin
Canada9 Reviews2 helpful votes6.0“Mediocre due to lack of heat”- • Leisure trip
- • Solo traveler
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The heat in my room was not working and it was -15 Celsius outside therefore I was not comfortable sleeping Also, the fridge was not working
Clean, friendly, and ideal location
Stayed in February 2024
-
Reviewed: February 19, 2024
Kelly
Canada7 Reviews3 helpful votes8.0“Enjoyed my stay- friendly staff and generally clean”- • Leisure trip
- • Couple
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
Location
Nicely renovated rooms
Stayed in January 2024
-
Reviewed: February 18, 2024
Taylor
United States of America1 review8.0Very Good- • Leisure trip
- • Family with young children
- • King Suite with Spa Bath - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The pool was way too cold!
Great breakfast, lots of options, loved the whirlpool suite, spacious room
Stayed in February 2024
-
Reviewed: January 29, 2024
Kerri
United States of America1 review8.0“I would stay here again”- • Leisure trip
- • Travelers with friends
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Bed wasn’t the most comfortable, Leaky shower faucet
Easy on/off the highway
Stayed in January 2024
-
Reviewed: January 10, 2024
Sosa
United States of America2 Reviews6.0“It was an ok stay at the hotel.”- • Leisure trip
- • Couple
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
The front desk lady didn't really wanna explain why I was going to be charged $100 dollars more after the I had paid online on booking.com.
The room was really cleaned and enjoyed how the room was dirty and was a very pleasant room to stay in for a hotel so really glad the cleaning staff did an amazing job.
Stayed in January 2024
-
Reviewed: January 5, 2024
Jazmine
United States of America1 review7.0Good- • Leisure trip
- • Couple
- • King Suite with Spa Bath - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Fridge didn't work all of our food went bad. Now enough pillows and blankets
Spa tub was great room was spacious
Stayed in January 2024
-
Reviewed: January 4, 2024
Mw
United States of America7 Reviews5 helpful votes7.0“OK”- • Leisure trip
- • Couple
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
WHILE IN LOBBY A DINGY LOOKING MAN ASKED MY WIFE WHO WAS ALONE AT THE TIME IN LOBBY TO OPEN BATHROOM FOR HIM WITH HER KEYCARD!
Stayed in December 2023
-
Reviewed: December 11, 2023
Cottrill
United States of America4 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was skimpy
Stayed in December 2023
-
Reviewed: November 13, 2023
Heather
United States of America18 Reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Couple
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Bed was too firm
Room was clean & updated
Stayed in November 2023
-
Reviewed: November 9, 2023
Art
United States of America16 Reviews1 helpful vote8.0“All was good for our stay.”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Clean facilities, friendly staff.
Stayed in November 2023
-
Reviewed: October 23, 2023
Brianna
United States of America4 Reviews2 helpful votes8.0“Great, friendly hotel in the downtown area!”- • Leisure trip
- • Travelers with friends
- • King Room with Bath Tub - Disability Access/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Cons: - poor lighting - thermostat didn’t work
Pros: -spacious room and bathroom -comfortable bed -excellent water quality in shower -great location -friendly staff -free parking
Stayed in October 2023
-
Reviewed: October 19, 2023
Philip
United States of America23 Reviews8.0“Good value for a comfy week.”- • Leisure trip
- • Solo traveler
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 6 nights
Spacious room with a good worktable and office chair. Wi-Fi works well. The mini fridge has a real freezer. Spacious, well-lit bathroom. Comfy bed. All very clean, and the room is serviced daily without having to request it. Decent breakfast.
Stayed in October 2023
-
Reviewed: October 17, 2023
Rebecca
United States of America4 Reviews8.0“Convenient friendly staff”- • Solo traveler
- • King Suite - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
No ice machine or vending on my floor 4th floor
Location
Stayed in October 2023
-
Reviewed: October 1, 2023
Jessica
United States of America1 review6.0“Booking didn’t CC”- • Leisure trip
- • Family with young children
- • King Suite with Spa Bath - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Pool water was very cold for an indoor pool.
I liked the breakfast very much. The staff were really nice and helpful.
Stayed in October 2023
Guests also reviewed these properties:
-
Schorta's AlveternArdez, Switzerland
-
Puri Dalem Hotel SanurSanur, Indonesia
-
Travelto LetoSaint Petersburg, Russia
-
SiZen Retreat & SpaSiem Reap, Cambodia
-
Belvilla by OYO MandarinoSan Cipriano Picentino, Italy
-
Nam Chau Boutique Resort - Mui Ne PassionMui Ne, Vietnam
-
Carolina Old Town ApartmentsPrague, Czech Republic
-
Hotel Best InnKolkata, India
