38 West 36th Street, New York, NY 10018, United States of America
#117 of 418 hotels in New York
Guests' ChoiceBased on 2093 hotel reviews
8.4Cleanliness
8.6
Comfort
8.7
Location
9.4
Facilities
8.4
Staff
8.9
Value for money
8.0
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: May 23, 2024
Alessandro
United States of AmericaMaid service were only done if we requested, all days I got to the hotel after 5:00PM and the room was not cleaned and beds not made and towels not replaced.
Location
Stayed in May 2024
Reviewed: May 21, 2024
Rachelle
AustraliaGreat little hotel in the centre of Manhattan. The staff were lovely and really helpful!
Stayed in May 2024
Reviewed: May 18, 2024
John
United KingdomExpensive, but New York is.
This was an extra 2 night stay, added on to our 5 nights, already booked( And reviewed).
Stayed in April 2024
Reviewed: May 18, 2024
Alva
IrelandThe bathroom sliding door was heavy, unwieldy and difficult to move. Otherwise, everything was perfect.
Excellent location for exploring all the sights of NYC. Within walking distance of Fifth Avenue shopping, The Empire State Building, The Rockefeller Centre, Times Square, and Broadway. The staff are all so friendly and accommodating. Lovely restaurant onsite - Trademark Bar and Kitchen - serving breakfast, lunch and dinner. Close to a variety of great restaurants and shops. Quiet at night.
Stayed in May 2024
Reviewed: May 17, 2024
Stephen
United Kingdomnothing really.
excellent breakfast to set you up for the days sightseeing. the restaurant plays some great music. hotel location couldnt be better. penn subway station is a couple of blocks away.
Stayed in May 2024
Reviewed: May 16, 2024
Heike
GermanyVery nice staff, especially Nikko, front office manager. Nice restaurant belonging to the hotel. Very comfy beds, room very clean. Nice bathroom.
Stayed in May 2024
Reviewed: May 15, 2024
Sulee7089
United States of AmericaLocation!!! Suit rooms clean and matress was comfortable 👌 Staffs were kindly. The bathroom is spacious , amenities nice.
Stayed in May 2024
Reviewed: May 12, 2024
Orcun
TurkeyAir condition was a little noisy at night.
very spacious clean room . Nice city view. Location is perfect in the moddle of manhattan close to all attractions.
Stayed in May 2024
Reviewed: May 7, 2024
Mohamed
United Arab Emiratesnothing
loction and front office staff
Stayed in May 2024
Reviewed: May 7, 2024
Tim
United KingdomAfter arranging a 2pm check out IN ORDER THAT I COULD SLEEP, I was woken at both 1230 and also at 1345 by your staff who each demanded to clean the room and each asked why I was still there. Thus my efforts to reach UKtime body lock were thwarted which has had knock-on issues for my travel and for my business meetings. It's a shame that the restaurant was closed on the only day I wanted to eat there.
.
Stayed in May 2024
Reviewed: May 6, 2024
Shir
IsraelSlow elevators in the morning.
Best location, A beautiful and well-maintained room.
Stayed in April 2024
Reviewed: May 6, 2024
Hattie
CanadaA bit expensive
Good location
Stayed in April 2024
Reviewed: May 6, 2024
Ana
United States of AmericaGreat location, very large room and comfortable beds. Staff was very helpful.
Stayed in May 2024
Reviewed: May 4, 2024
Sofia
IsraelThe bed was not very comfortable for me.
The stuff is friendly. The location convenient for our needs. A couple of water bottles every day was a nice touch. We also liked a breakfast - we ate different one every morning and all of the variations were tasty.
Stayed in May 2024
Reviewed: May 3, 2024
Sara
ItalyLack of a bigger wardrobe in the room
Strategic position to reach all main attractions
Stayed in April 2024
Reviewed: May 1, 2024
Helen
United KingdomVery slow to get clean mugs refreshed
Location and size of the room
Stayed in April 2024
Reviewed: April 30, 2024
Simone
CanadaClose to the centre, easy access to all public transportation. Room was spacious and comfortable and staff were so kind!
Stayed in April 2024
Reviewed: April 30, 2024
Zhenjun
CanadaGreat location and service. Easy access to all landmark in NYC, very close to Time Square and Empire Tower.
Stayed in March 2024
Reviewed: April 29, 2024
Simona
LithuaniaElevator very slow
Great location
Stayed in April 2024
Reviewed: April 25, 2024
Avinoam
RomaniaToo long time to wait for elevator. Wifi in upper floor was problematic
Very nice room and good service
Stayed in April 2024
Reviewed: April 25, 2024
Sarah
United States of AmericaIt took quite a while to get into our room. But we were able to leave our luggage at check in so we could wander around the city without our bags.
The location was great as we were seeing a broadway show and came via Amtrak. The room size was much larger than many rooms you see in NYC. We didn't bother having hotel breakfast as there were so many good bagels nearby.
Stayed in April 2024
Reviewed: April 22, 2024
Budoor
KuwaitThe cleaning service they did not vacuum the room floor for the 6 nights I have stayed and the cleaning needs more attention
The friendly staff specially at the front desk mr Lewis or leius he is just amazing very cooperative and informative also the concierge mr juan he is very helpful- location is great and the bed is very comfortable the room size is big loved the soap and shampoo it’s branded hig quality
Stayed in April 2024
Reviewed: April 20, 2024
Helen
United KingdomThe only downsides where the sofa bed wasn't very comfortable, bar dug in. Also the view was just of air conditioning units & a roof, but didn't particually matter for us as we were out much of the time.
Bed was really comfy. Bathroom & shower were great & space was good in suite. Location was perfect for us & staff were very welcoming. It's near lovely restaurants, bars & empire state.
Stayed in April 2024
Reviewed: April 20, 2024
Arthur
United States of AmericaThere was not enough space for hanging clothes.
The hotel was very nicely located in the center of the city. Room was very clean and nice.
Stayed in April 2024
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