Reviews of Express Inn & Suites
6020 Southwest Freeway, Houston, TX 77057, United States of America
#9 of 19 B&Bs and inns in Houston
Guests' ChoiceReview Score
Based on 30 hotel reviews
7.6Score breakdown
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Cleanliness
8.6
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Comfort
8.4
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Location
8.0
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Facilities
8.4
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Staff
8.2
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Value for money
8.5
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Free WiFi
10.0
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Showing 1 - 25
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Reviewed: April 26, 2024
Ezequiel
United States of America1 review7.0“For a $100.00 bucks, it was just OK. Those little things (the blinds, getting coffee right (geez)..”- • Leisure trip
- • Couple
- • King Studio
- • Stayed 1 night
Breakfast was a let down. There were some small muffins put out in a plexiglass case. I went to prepare coffee, there were no stirrers to stir the coffee. The lids were the wrong size for the Styrofoam cups. trying to take coffee up to my wife the way she likes it was more difficult then it needed to be. You need stirrers to stir cream and sugar in. The wrong size lids or the wrong size cups make taking the coffee anywhere a mess. May seem like a small thing but it was the last thing I saw concerning the hotel.. In the hotel room, the blind wasn't functioning properly. Had to hold the blind while pulling the chain so that it wouldn't get stuck.
I liked the price. I asked for a non-smoking room. The first room we got had the smell of smoke and not the legal kind. I complained and the clerk changed our room easy enough. Shower was adequate pressure and hot. Room had a modern feel to it. A/C worked very well.
Stayed in April 2024
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Reviewed: March 4, 2024
Luis
United States of America1 review1 helpful vote8.0“Pretty good deal and comfortable stay for a weekend”- • Leisure trip
- • Group
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Floor wasn’t swept in my room there was long hair in the restroom and the sink had a few trimmings of what looked like beard. Cigarette buds all over the stairs and parking. Maybe a centralized gazebo designated for smoking would help to keep people off the stairs and balcony’s from smoking.
Up to date facility, parking was neat. close to a gas station convenience store
Stayed in March 2024
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Reviewed: March 4, 2024
Laketha
United States of America24 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Studio
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Clean and nice location
Stayed in March 2024
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Reviewed: February 21, 2024
Jiaqi
United States of America21 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
Too close to the highway and a gasline station. too noisy. The room is not so clean
Good place and close to downtown
Stayed in January 2024
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Reviewed: January 9, 2024
Lillie
United States of America4 Reviews1 helpful vote9.0“My stay was very relaxing, secure, and peaceful.”- • Leisure trip
- • Solo traveler
- • King Studio
- • Stayed 2 nights
- • Submitted from a mobile device
If the room had an iron, ironing board, and cloth hangers the room would have been exceptionally.
I liked the room, the location and the staff were very friendly.
Stayed in January 2024
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Reviewed: January 7, 2024
Adrian
United States of America6 Reviews1 helpful vote9.0“As expected”- • Leisure trip
- • Couple
- • King Studio
- • Stayed 1 night
Advertised free breakfast but you can´t really call it a breakfast.
Clean, new-looking.
Stayed in January 2024
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Reviewed: December 6, 2023
Trinidad
United States of America7 Reviews7.0“Met my needs”- • Business trip
- • Solo traveler
- • King Studio
- • Stayed 1 night
Location was a bit rough, right on a main road next to a busy and not so safe looking gas station. Fine to stay for a night but not a family friendly location by any means. Hotel DID not send a final receipt. Price quoted on Booking.com was not what the hotel ended up charging (not unusual as Booking.com doesn't always capture additional fees) so I have no final receipt and since this was a business expense I am struggling get the expense approved as I have no final receipt. Have called the hotel a half dozen times and sent two emails. No response. I usually rely on emailed receipts but if you are staying here, make sure to request a print out as getting in touch with them later for anything is impossible.
Space was clean, looks as advertised and had free parking! Fridge in room was nice but that's it. I asked at reception for a fork and they said no, didn't have any even though they offer breakfast and I could see the breakfast utensils ?? weird.
Stayed in October 2023
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Reviewed: November 20, 2023
Cynthia
United States of America5 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 2 nights
Location was great. Very clean.
Stayed in November 2023
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Reviewed: April 29, 2024
Alexandra
Brazil3 Reviews1.0“Terríble hotel and staff”- • Business trip
- • Solo traveler
- • King Studio
- • Stayed 1 night
- • Submitted from a mobile device
Suffocating smell of cleaning product. At check in they told me I could leave my luggage at their store until my flight time, but in the morning they said they couldn't anymore. Also I forgot my prescription glasses and sent message yesterday, trying to recover it but they never replied.
Nothing. Worst place I ever stayed.
Stayed in April 2024
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Reviewed: April 20, 2024
Yolanda
United States of America3 Reviews10“Excellent stay in prime location”- • Leisure trip
- • Group
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
This was a prime location for the Galleria area. The staff was very pleasant & friendly.
Stayed in March 2024
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Reviewed: March 14, 2024
Mary
United States of America6 Reviews1 helpful vote5.0“Was good”- • Couple
- • King Studio
- • Stayed 1 night
- • Submitted from a mobile device
The floor was super dirty and the room smelled too much as new construction. Breakfast is offered but there was just coffee and wafles
Location
Stayed in March 2024
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Reviewed: February 4, 2024
Brett
United States of America2 Reviews1 helpful vote1.0“Horrible”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
This owner/management is a disgrace! I left my drivers license in the room (they acknowledged they found it) but refused to take the time to mail it back to me. I even offered to pay for the stamp. Absolutely pathetic, will tell this story 1000 times over!
Stayed in January 2024
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Reviewed: October 28, 2023
Maria
United States of America1 review1.0“Terrible experience I couldn’t even take breakfast and had to leave 2 hrs before I planned because of the terrible situa”- • Leisure trip
- • Solo traveler
- • King Studio
- • Stayed 1 night
- • Submitted from a mobile device
Just one person in the reception. She was a young nice lady! I thought the location was just fine, however there was an issue with a drunk woman who came and literally assault her and myself knocking on my door. It turned out to be a nightmare
It’s new and clean
Stayed in October 2023
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Reviewed: October 2, 2023
Stacy
United States of America2 Reviews10“Awesome will stay there again.”- • Business trip
- • Solo traveler
- • King Studio
- • Stayed 2 nights
- • Submitted from a mobile device
N/A
Location was awesome...close to Galleria/ Uptown...and Suthwest Houston.
Stayed in October 2023
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Reviewed: October 2, 2023
Aaron
United States of America1 review10“Excellent stay. Best stay in Houston”- • Business trip
- • Solo traveler
- • King Studio
- • Stayed 1 night
- • Submitted from a mobile device
The only thing I can say I didn’t like was the address took me to the middle of highway and I had to manually find it on side road. Since it being a newly open place I’m sure it will get resolved.
Great room! Super clean, well lit parking lot and area feel safe with the security and lighting. Will definitely book here every time I trip to Houston.
Stayed in October 2023
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Reviewed: August 28, 2023
Maria
United States of America4 Reviews10Exceptional- • Leisure trip
- • Couple
- • King Studio
- • Stayed 1 night
- • Submitted from a mobile device
Everything was great
Very clean. Comfortable bed. Nice staff.
Stayed in August 2023
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Reviewed: March 6, 2024
Antonio
United States of America1 review9.0“My wife forgot her gold necklace and they called us to go get it”- • Business trip
- • Couple
- • King Studio
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2024
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Reviewed: March 4, 2024
Laketha
United States of America24 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • King Studio
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2024
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Reviewed: February 26, 2024
Kennis
United States of America1 review7.0Good- • Business trip
- • Solo traveler
- • King Studio
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2024
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Reviewed: January 15, 2024
Brett
United States of America2 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in January 2024
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Reviewed: December 11, 2023
Helmuth
United States of America2 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2023
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Reviewed: November 27, 2023
Martha
United States of America4 Reviews8.0Very Good- • Business trip
- • Group
- • Deluxe Double Room
- • Stayed 1 night
There are no comments available for this review
Stayed in November 2023
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Reviewed: October 27, 2023
Ronald
United States of America2 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • King Studio
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in October 2023
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Reviewed: March 4, 2024
Meocia
United States of America11 Reviews1.0Very Poor- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2024
Showing 1 - 25
