9420 Statesville Road, Northlake, Charlotte, NC 28269, United States of America
#135 of 184 hotels in Charlotte
Guests' ChoiceBased on 132 hotel reviews
7.0Cleanliness
7.4
Comfort
7.4
Location
8.1
Facilities
7.3
Staff
7.9
Value for money
7.4
Free Wifi
5.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 29, 2024
Rodney
United States of AmericaHad to wait at desk 10 minutes before someone came to check us in along with 3 other customers
Location and setting
Stayed in April 2024
Reviewed: January 25, 2024
Christine
United States of AmericaElevator needs to be cleaned
Good rate
Stayed in January 2024
Reviewed: January 15, 2024
Cezmaxhi
United States of AmericaClean and quiet
Stayed in January 2024
Reviewed: December 17, 2023
Mike6414
United States of AmericaWI-FI was a little slow when we first got to the hotel but got faster after a little while
The location was perfect, close to everything you need
Stayed in December 2023
Reviewed: October 24, 2023
Tamarra
United States of AmericaThe fact that the room wasn't cleaned very well, the refrigerator and microwave was left dirty. Roaches was all over. Up the housekeeping it wouldn't be that bad of a place to stay
The location that's about all
Stayed in October 2023
Reviewed: October 20, 2023
Yulissa
United States of AmericaCould have been a little cleaner.
The staff was awesome, we left a device behind but the manager helped us and shipped it out. Very helpful and great staff.
Stayed in October 2023
Reviewed: October 19, 2023
Jazmine
United States of AmericaBooking online but it’s OK
Location
Stayed in October 2023
Reviewed: February 13, 2023
Bernadette
United States of AmericaElevator didn't work
Stayed in January 2023
Reviewed: January 1, 2023
Tina
United States of Americacomputer system was very slow. took 45 minutes to check in! name on reservation was correct but after I finally got checked in, the name on the account was wrong!
location was easy in and easy out. Very clean and neat.
Stayed in October 2022
Reviewed: May 11, 2024
Bobby
United States of AmericaMade a reservation 5 days in advance, got to the place and the smart ass woman at the front desk said that my reservation had been canceled and had no room available. No phone call telling me this or nothing.
Stayed in May 2024
Reviewed: April 13, 2024
Alaster
United States of AmericaNice and clean
Stayed in March 2024
Reviewed: April 11, 2024
Harmoni
United States of AmericaVery dirty they hate to clean
The staff was ok
Stayed in February 2024
Reviewed: March 27, 2024
Leslie
United States of AmericaThe lobby gave the impression that the hotel was up to date and clean. Once we stepped off of the elevator on the 4th floor the smell of cigarette smoke was very strong. I booked a queen studio with the description of "2 queen beds and a pull out" however we were in a room with a king bed and a pull out. This was a challenge for the 5 of us to sleep comfortably.
The location of the hotel was decent for our needs and not knowing anything about the city. The ease of checking in was good, the front desk staff were very polite and efficient.
Stayed in March 2024
Reviewed: March 16, 2024
Robert
United States of AmericaBreakfast was non-existent despite the listing on Bookings indicating ‘breakfast included’. Desk clerk at check-in was not welcoming and appeared put out that she had to check us in. Room was clean. Bed was uncomfortable.
Stayed in March 2024
Reviewed: March 9, 2024
Meontay
United States of AmericaDidn't eat breakfast but experience was great overall
Stayed in March 2024
Reviewed: January 4, 2024
Herschel
United States of AmericaRoom had bugs
Nothing
Stayed in December 2023
Reviewed: December 27, 2023
Erica
United States of AmericaIt was clean
Stayed in November 2023
Reviewed: December 17, 2023
Lai
United States of AmericaIt was roach infested. I had to switch rooms 3 times because there were roaches in every part of the room.
Nothing at all.
Stayed in December 2023
Reviewed: December 2, 2023
Darrell
United States of AmericaThe rooms are very clean and the staff is very nice
Stayed in November 2023
Reviewed: December 2, 2023
Darrell
United States of AmericaI enjoyed my stay
Stayed in November 2023
Reviewed: November 27, 2023
Cynthia
United States of AmericaCleanliness was HORRIBLE....The agent I spoke with seemed to NOT UNDERSTAND THAT I DIDN'T WANT TO STAY AT THIS PROPERTY
Location
Stayed in November 2023
Reviewed: November 23, 2023
Stephanie
United States of AmericaPoor customer service bugs in room room not as clean and old looking not enough accessories for hygiene
Nothing
Stayed in November 2023
Reviewed: November 19, 2023
Darrell
United States of AmericaLove it not so loud and etc it’s cleaner than other hotels
Stayed in November 2023
Reviewed: November 5, 2023
Samuel
United States of AmericaThe attendant got a lot of attitude
The attendant refuse to associate my reservation to the room. And left me stranded outside. After I convinced the night attendant to check me in, the attendant called the manger to have me removed and refunds issued. Lied about me not show up when check in was available all the way to 1 am and I was there before then.
Stayed in October 2023
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