2525 South Canal Street, Carlsbad, NM 88220, United States of America
#9 of 24 hotels in Carlsbad
Guests' ChoiceBased on 103 hotel reviews
8.3Cleanliness
8.9
Comfort
8.7
Location
8.5
Facilities
8.5
Staff
9.1
Value for money
8.0
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 25, 2024
Henry
United States of AmericaMaking a left out of the parking lot was dicey. The Walmart directly next door was both a good and a bad thing.
They had a waffle maker and laundry. At this stage of our trip the laundry room was great. It was also on the edge of town closest to Carlsbad Caverns and Guadalupe Nation Parks.
Stayed in April 2024
Reviewed: April 7, 2024
Alfred
United States of AmericaThe tile in the bathroom floor was loose in most of the center of the bathroom. I wasn’t injured or anything but that could occur as the grout becomes more and more destroyed.
Everything was fine with the property with one exception.
Stayed in April 2024
Reviewed: April 2, 2024
Wanda
United States of AmericaPool. Rooms were not inviting as needed updated.
The staff were friendly and helpful. Rooms need updates.
Stayed in March 2024
Reviewed: March 9, 2024
Timi
SwitzerlandClean room, nice welcome.
Stayed in March 2024
Reviewed: January 4, 2024
Jimc
United States of AmericaDesk light was broken
Clean/newer
Stayed in January 2024
Reviewed: January 4, 2024
Richard
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: November 23, 2023
James
United States of AmericaThere was not enough kitchen staff to handle the breakfast Buffet for the amount of guests. Kept running out of coffee.
The hotel was clean throughout.
Stayed in November 2023
Reviewed: November 21, 2023
Wen
United States of AmericaBreakfast runs out fast
Beds are comfortable
Stayed in November 2023
Reviewed: November 13, 2023
Terrence
United States of AmericaA bit dated, no housekeeping one night, had to go get towels in my own.
Convenient location
Stayed in November 2023
Reviewed: November 12, 2023
Samantha
United States of AmericaMy first room had hair in the shower. When I told the front desk they move me to a king suite. The king suite had a tiny fridge where the queen standard had a huge fridge.
The staff were incredibly friendly and super helpful. Breakfast was good and the lady restocking was a rockstar!
Stayed in November 2023
Reviewed: October 30, 2023
Sabine
United States of AmericaRooms were noisy as we faced the street. Hot breakfast choices were good but were mostly gone when we showed up and I had to ask reception to advise them that folks were showing up and hot food was unavailable for them. They did address it but someone needs to be on top of the food situation. Hot oatmeal was very overcooked and hard and the coffee was very bitter.
Front desk staff was extremely pleasant and helpful. Nice decoration, the Halloween spiders were cute! Very well located near a big box store and walking distance to some restaurants. The orange water at reception was a great touch. Again, staff was super great!
Stayed in October 2023
Reviewed: July 17, 2023
Sarah
United States of AmericaOur gas was stolen while our car was parked in the parking lot. Even though it was park at your own risk (there were signs) we wanted to make Fairfield aware and the front desk was extremely rude and uncaring. The room appeared clean but there were panties in a drawer and during our 3 day stay no one came to pick up trash or bring more towels. We called for more and were able to pick them up and the trash we were told to sit outside our door sat there all evening and part of the next day. (We had a young child that has diapers, luckily it didn't stink). The pool was okay but very deep so it was hard to enjoy especially with younger children.
The staff when we first arrived were very friendly.
Stayed in July 2023
Reviewed: July 12, 2023
Marek
PolandNice hotel on the way to Carlsbad Caverns. Friendly and helpful staff. Rooms was well equipped.
Stayed in June 2023
Reviewed: July 6, 2023
Montserrat
United States of AmericaWe wanted to swim but there was not even one umbrella to shield us from the beaming sun.
It was very clean, close to a shopping center.
Stayed in June 2023
Reviewed: May 14, 2023
Todd
United States of AmericaNone
Nice accommodation. Will use again
Stayed in May 2023
Reviewed: April 4, 2023
Monica
United States of Americacomfortable.
Stayed in April 2023
Reviewed: April 2, 2023
Jorji
United States of AmericaBed could have been more comfortable…
We arrived early with bicycles. The mngr. and front staff person were awesome in letting us check in early so we could store our bikes before we went to the caverns. We really appreciated that, and the got us in on the 1st floor with end of hall access for ease of unloading all our luggage. Excellent customer service!
Stayed in April 2023
Reviewed: March 26, 2023
Camille
United States of AmericaThe room layout was great, comfortable and quiet.
Stayed in March 2023
Reviewed: July 13, 2022
Trent
United States of AmericaI wish we could have had bacon and scrambled eggs for breakfast.
Excellent location. Nice and comfortable.
Stayed in July 2022
Reviewed: April 25, 2022
Lorenzo
United States of AmericaHorrible breakfast. It said it had a warm breakfast. Minibiscuts wth no gravy or burnt muffins do not count. No waffle maker, limited cereal, no scrambled eggs, no bacon/sausage. For the amount of money being charged, it should be automatic. IHOP next to the place...BUT not the point
Rooms were clean. Beds were very comfortable.
Stayed in April 2022
Reviewed: April 18, 2022
Elidia
United States of AmericaNot enough toilet paper in the bathroom, had to request more and towels for the next day.
Coffee was great, didn’t eat breakfast, was looking for some eggs and bacon
Stayed in April 2022
Reviewed: March 26, 2022
Rena
United States of AmericaSmall quiche were dried out. Breakfast was sparse. No bread for toast. Only 2 kinds of cereal. No muffins. Sausage biscuits were not available.
Easy to get to. Helpful staff.
Stayed in March 2022
Reviewed: December 10, 2021
Doug
United States of AmericaGood spot to stay
Stayed in December 2021
Reviewed: October 10, 2021
Maria
United States of AmericaNo comment at this time
Breakfast
Stayed in October 2021
Rosthwaite, UK
Denpasar, Indonesia
Maláxa, Greece
Novalja, Croatia
Paris, France
Jurilovca, Romania
Carrick on Shannon, Ireland
Bad Ems, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content