620 South Santa Rosa, San Antonio, TX 78204, United States of America
#93 of 320 hotels in San Antonio
Guests' ChoiceBased on 429 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
8.6
Facilities
8.3
Staff
8.9
Value for money
8.3
Free Wifi
9.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 27, 2024
Walker
United States of AmericaThe only thing is the walls and doors very thin, you can hear everything such as people passing in hall way and shutting doors and talk of the cleaning staff. I don't think they realize we could hear them
The location is great, staff was kind and helped us with the complementary shuttle
Stayed in April 2024
Reviewed: May 15, 2024
Catherine
United KingdomLots of roadworks around the hotel, which meant a few detours.
Good location, with the Mexican Market Square, Alamo and Riverwalk in walking distance - the free shuttle was also helpful rather than walking in the evening. The reception team, particularly Kayla, were very friendly and helpful. Parking is free, and we were able to leave our car there both before and after our stay (we arrived before lunch one day, and then left after lunch the following day). Breakfast was OK, although not a huge choice. The bedroom was a decent size, standard facilities for this type of hotel and clean. AC was a bit noisy.
Stayed in May 2024
Reviewed: May 13, 2024
Valerie
MexicoBreakfast is very limited , in choice mostly carbohydrates . AC is loud , shower head has to be replaced . No housekeeping is offered upon arrival since Covid it has been terrible why they can’t do your bedroom as before
It’s ok for a weekend stay
Stayed in May 2024
Reviewed: May 11, 2024
Ronald
United States of AmericaTight space in breakfast area
Access
Stayed in April 2024
Reviewed: May 9, 2024
Jason
Arubaservice to the elevator, as this was defect for multiple days
THe location
Stayed in May 2024
Reviewed: April 15, 2024
Gonzales
United States of AmericaCrowded breakfast. Not enough room in dining area
Breakfast was ok. I like the downtown location. Short drive to the poteet strawberry festival.
Stayed in April 2024
Reviewed: March 31, 2024
Javier
United States of AmericaLittle bit noisy
Confortable, good place for traveling.
Stayed in March 2024
Reviewed: March 23, 2024
Shae
AustraliaLocation was good for walking and catching buses to go further out for work meetings.
Stayed in March 2024
Reviewed: March 20, 2024
Yadhira
United States of AmericaLocation and price.
Stayed in March 2024
Reviewed: March 20, 2024
Delma
United States of AmericaN/A
Didn't have breakfast
Stayed in March 2024
Reviewed: March 16, 2024
Nancy
United States of Americanothing that I can think of
very friendly, helpful staff
Stayed in March 2024
Reviewed: March 8, 2024
Marie
United States of AmericaStaff was great and made us feel right at home
Stayed in March 2024
Reviewed: March 3, 2024
Chris
United States of AmericaBreakfast
Room
Stayed in March 2024
Reviewed: February 23, 2024
Jonette
United States of AmericaThe breakfast left a lot to be desired. The sausage was AWFUL and the ham and cheese breakfast sandwich was a joke. Canadian bacon with american cheese slapped on a hamburger bun and heated until it was hard as a rock. I didn't feel 100 percent safe outside after dark. There were signs that a homeless person could possibly be sleeping there on the side of the building in a little cubby area. Too many people just hanging out in the parking area.
All of the staff were super friendly and very helpful. We had many questions about the area and they took the time to help us with everything. Everything was very clean and well kept. The shuttle was a life saver, we never would have been able to drive ourselves into town.
Stayed in February 2024
Reviewed: February 18, 2024
Ron
United States of AmericaNothing
The location for downtown San Antonio was great parking was free and the staff were very friendly and helpful
Stayed in February 2024
Reviewed: February 15, 2024
Patty
United States of AmericaA bit farther from attractions than expected.
All expected amenities were present.
Stayed in February 2024
Reviewed: February 12, 2024
R
United KingdomThe coffee maker in the room smelled like someone had stuck something other than coffee in it... and it was a bit small and flimsy.
Good value no-frills place to stay to explore San Antonio. Easy to find, a bit of a walk from the centre of town but much cheaper than any central options, free parking (which they let us use hours before we could check in), breakfast okay.
Stayed in February 2024
Reviewed: January 29, 2024
Shailesh
IndiaExcellent shuttle to River walk and back..
Stayed in January 2024
Reviewed: January 22, 2024
Carmen
United States of AmericaThe breakfast. The bed sheets were scratchy.
Everything was perfect accept the breakfast. There were plenty of options BUT the food tasted horrible, the eggs looked like they were sitting in 3 cups of water, waffle batter was very watery and after cooking still a little gooey on the inside, the slices of bread was hard as though it had been sitting out for 3 days, the butter was frozen so could not spread it on anything. And the lady working the breakfast area was always in the way. Coffe was waaaay to strong and i could not tell by the packaging what was regular sugar. This is my only complaint...breakfast.
Stayed in January 2024
Reviewed: January 22, 2024
Michael
United States of AmericaThere is nothing not to dislike
Front desk help
Stayed in January 2024
Reviewed: December 26, 2023
Mahesan
NetherlandsThe room was a bit dusty.
Good customer service. Good breakfast. Good room service.
Stayed in December 2023
Reviewed: December 9, 2023
Sean
United States of AmericaThe staff was very helpful
Stayed in December 2023
Reviewed: December 3, 2023
Janice
United States of AmericaI’m not sure what the walk to Riverwalk and other areas would have been like — it seemed very commercial/ industrial. The elevator was slow but it worked.
The staff was welcoming and accommodating— Miranda especially. You are greeted with a welcome bag of snack bars and your choice of water including sparkling. The breakfast was excellent including hot foods — loved the mini quiches! My room included a fridge and microwave as well as streaming tv which I really appreciated. Although I used my car (free parking!) and didn’t go on the Riverwalk this time, they have a shuttle to and from the Riverwalk which was about 25 minute walk. I focused on the art museums and missions this visit so its access to major roads worked for me.
Stayed in December 2023
Reviewed: December 1, 2023
Iinuma
Japanthere are many dusts found on the floor inside room.
nice location
Stayed in November 2023
Tilburg, Netherlands
Herceg-Novi, Montenegro
Garmisch-Partenkirchen, Germany
Jēkabpils, Latvia
Hot Springs, USA
Drvenik Veli, Croatia
Steubenville, USA
Hangzhou, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content