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Reviews of SureStay Plus by Best Western Fenton

1680 Fenton Business Park Ct, Fenton, 63026-2990, United States of America

#5 of 6 hotels in Fenton

Guests' Choice

Review Score

Based on 114 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.9

  • Location

    7.2

  • Facilities

    6.1

  • Staff

    7.7

  • Value for money

    6.2

  • Free WiFi

    6.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 25, 2024

    6.0
    Staff was friendly and despite the chaos everything was smooth.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Didn’t know the place was under heavy remodeling and construction.

    Location to highway

    Stayed in April 2024

  • Reviewed: April 24, 2024

    7.0
    Look forward to staying again, with finished construction. Great value.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Construction was an inconvenience

    Breakfast was fine, lots of construction going on while we were there, so some rates reflect that, but understandably so.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Property under renovation. No pool.

    Good breakfast.

    Stayed in March 2024

  • Reviewed: September 25, 2023

    5.0
    Staff was great, room was not.
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room smelled like smoke. The hallway floor was pretty dirty. We didn’t have hand soap for the sink. Our biggest issue was the smell of smoke all night. It really bothered our toddler.

    Staff was excellent and they are trying to remodel.

    Stayed in September 2023

  • Reviewed: September 21, 2023

    6.0
    Pleasant
    • Family with young children
    • Deluxe King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Hot water was very inconsistent, there was water left in the tub when we checked in and there was a tissue shoved in the room door's peephole.

    Big open room

    Stayed in September 2023

  • Reviewed: September 8, 2023

    5.0
    Fair value friendly staff
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The room had a moisture issue it felt like the pillows blankets floors were moist lifting the toilet seat up you could see where moisture had gathered the breakfast ran out of eggs ran out of milk and ran out of waffles there was no breakfast attendee to replace things kept having to go to the front desk to ask for this and that

    Front desk staff were amazing so friendly and very helpful

    Stayed in September 2023

  • Reviewed: September 5, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sofa Bed
    • Stayed 2 nights

    It was disappointing that the pool was closed for renovations. That was a driving force for me to choose this hotel over others in the area.

    The breakfast was AMAZING! Great variety - something for everyone!

    Stayed in September 2023

  • Reviewed: July 10, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night

    The breakfast was a little slow and behind. Needed the person to come out and check on the foods, you were out of scrambled eggs.

    Stayed in July 2023

  • Reviewed: June 9, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    They did not serve a hot breakfast which we paid for we talked to other guests they said they did not have a hot breakfast served for three days.

    Stayed in June 2023

  • Reviewed: April 30, 2023

    5.0
    Not recommended hotel
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Indoor pool didn't work there was hair in bathtub wasn't cleaned from last tenant and couldn't get tv to work for kids show

    Beds and safe location

    Stayed in April 2023

  • Reviewed: April 4, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Poor pool service. It was cold and breakfast wasn't good

    Friendly

    Stayed in April 2023

  • Reviewed: May 31, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The facilities/building needed TLC. Windows in the entrance needed cleaning. Outside of building looked shabby. Elevator needed cleaning. Hallways and lobby were clean but could use some updating . First impression was not great. Breakfast was at hotel next door and not in building( inconvenient). Pool was closed/not functioning(disappointing) No microwave or refrigerator in the room. Air conditioner in room was loud but became white noise for us. No staff on duty on Saturday night. We asked only for clean towels on our 2nd day and did not receive them. Some problems with our keys initially. Staff ok but was not overly engaging and seemed more stressed and annoyed.

    Location was good for our needs. Room was clean. Workout room was nice but could have used a fan in there. Plenty of equipment.

    Stayed in May 2022

  • Reviewed: March 28, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    The cold shower everyday. Disappointed that the website didnt tell you the pool and fitness area were not available that was a selling point in choosing a hotel and our kids were really upset they didn't get a pool

    Staff was friendly and breakfast was good

    Stayed in March 2022

  • Reviewed: January 18, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The hotel was in very rough shape. Had to walk to another hotel for breakfast. The pool was closed and from the look of it for good reason. No room fridge or microwave.

    Easy access to I44.

    Stayed in January 2022

  • Reviewed: July 11, 2021

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    One bed had NO BLANKET. No drinking cups in room. No coffee maker in room. Cooked breakfast items gone by 8:30 am & not refilled. No hot water for tea, no cream or half & half.

    Clean room, courteous staff.

    Stayed in July 2021

  • Reviewed: July 7, 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    I'm on oxygen and the hotel didn't have a single luggage cart for 3 floors. I and my 2 grandchildren toted everything in. I witnessed whom I believe may have been management bc he wore casual dress type clothes. Walked past him twice and he never said a word, but he had a lot to say in a heavy flirting way as he almost ran to catch up with one of the housekeeper.

    I really appreciate how one of the employees that wore a blue shirt and is a bit thinning on top. But he was extremely nice and helpful I also liked the very white and clean linens.

    Stayed in July 2021

  • Reviewed: June 30, 2021

    5.0
    Fair
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was cold and dirty. Paint pealing. The luggage cart had a broken wheel. The phone in 136 does not work.

    Comfortable room. Breakfast was good.

    Stayed in June 2021

  • Reviewed: June 15, 2021

    6.0
    Pleasant
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was clean and modern.

    Stayed in May 2021

  • Reviewed: May 16, 2021

    7.0
    Good
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No wash clothes. A fridge and microwave wouldve been nice. The pool was really cold and there were no towels.

    Staff were great. Clean rooms.

    Stayed in May 2021

  • Reviewed: April 28, 2024

    10
    After a long day of driving it’s nice to arrive at a comfortable place to stay.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Reasonable, clean and had a wonderful breakfast!

    Stayed in April 2024

  • Reviewed: April 25, 2024

    3.0
    Do not book here
    • Family with young children
    • Double Room with Two Double Beds and Communication Assistance - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Was a mess due to construction. They did not put a plastic barrier when sanding drywall so particles were floating in the air. Advertised that they have a pool, pool has been torn apart for 3 months. Rooms have not been deep cleaned. People smoking weed on hotel room smelled throughout the hallways bad. Staff was told but they did not investigate the smell.

    Staffed was friendly

    Stayed in April 2024

  • Reviewed: April 9, 2024

    1.0
    We did not even end up staying at the property and had to find another place to stay that night.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    I was told I would get my full refund on two separate occasions to they even spoke with the property and it was confirmed that it was under construction and I still have not received my refund. I’m furious that now I have to dispute this with my bank.

    We did not end up staying at the property. After we arrived we were told that the pool was closed for construction. Monte or Montay is who I spoke with at the desk as he walked away stating he had to use the restroom mid conversation.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    2.0
    The bed sleeps well but the atmosphere is chaotic.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The pool was out of order and it was not mentioned during the booking process, there was construction work at 4:30 in the morning, and the fire alarms were going off and the front desk did not have any response.

    It was easy to find and the night clerk smiled and communicated.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    1.0
    Stay somewhere else.
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was dirty, smelled like smoke, staff was really rude, phones didn’t work, toilet leaked all over the floor.

    The location was nice.

    Stayed in March 2024

Showing 1 - 25

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