11918 Westline Industrial Drive, Maryland Heights, 63146, United States of America
#1 of 22 hotels in Maryland Heights
Guests' ChoiceBased on 189 hotel reviews
8.9Cleanliness
9.3
Comfort
9.4
Location
8.9
Facilities
9.2
Staff
9.4
Value for money
8.8
Free Wifi
9.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 21, 2024
Melinda
United States of AmericaSome of the hot items were not restocked when I visited the dining room.
It was typical of other hotels where I've stayed
Stayed in March 2024
Reviewed: February 26, 2024
Edwin
United States of AmericaI couldn't come up with anything I didn't like about the hotel.
I love the location, and breakfast. The staff was very friendly.
Stayed in February 2024
Reviewed: December 19, 2023
Jennifer
United States of AmericaUpon arrival we were greeted by 2 very friendly, courteous and helpful staff members. I must say that everyone we encountered that worked there had a smile on their face and was willing to go that extra mile for us. It was clean and comfortable. We will definitely stay there again if we’re in the area. I highly recommend Fairfield Inn and Suites.
Stayed in December 2023
Reviewed: November 4, 2023
Jennifer
United States of AmericaNothing
Clean, friendly staff, comfortable, nice selection for breakfast, happy hour at the Residence Inn
Stayed in November 2023
Reviewed: October 4, 2023
Carl
United States of AmericaBathroom looked like someone had done a rush job on the wallpaper, white paste on the wall in different places.
Breakfast was delicious and plentiful. The staff was very friendly and helpful, especially at the breakfast.
Stayed in October 2023
Reviewed: September 10, 2023
Matthew
United States of AmericaThe property was very clean and family oriented. The staff was very friendly and professional.
Stayed in September 2023
Reviewed: September 2, 2023
Nicole
Abkhazia, GeorgiaWas not too keen on the construction around the area, but I know roads need to be repaired.
It was nice to be tucked away from the business of the city.
Stayed in July 2023
Reviewed: August 31, 2023
Southside
United States of AmericaThere wasn't much that stands out that I strongly disliked. But, like I said, the room was narrow and seemed kind of closed in. 8 out of 10 I feel is fair. For Fairfield.
The staff, the one that I spoke with, was great. The front desk attendant. I believe her name was Jennifer. She was helpful. Other than that, there aren't many staff present in customer view. The room was ok. Long and narrow. I guess I'm used to a more spacious room. I like the two tier level design of the room & the couch.
Stayed in August 2023
Reviewed: August 20, 2023
Stephanie
United States of AmericaI loved the hotel and the room.
The property was extremely clean. The room was beautiful and extremely clean. I felt 100% comfortable. The breakfast had a great selection and oatmilk !
Stayed in August 2023
Reviewed: August 10, 2023
Melissa
United States of AmericaThe best part about this place was the staff! 💕They were all so friendly and helpful. Seriously the best staff of anywhere I’ve ever stayed and I’ve stayed at several high end resorts (where you come with the expectation of “you get what you paid for”). Those ladies deserve a raise!
Stayed in August 2023
Reviewed: June 2, 2023
Robinson
United States of AmericaBreakfast was great and the area was clean.
Stayed in May 2023
Reviewed: May 22, 2023
Penamon
United States of AmericaExcellent service and location
Stayed in May 2023
Reviewed: March 20, 2023
John
United States of AmericaClean, comfortable beds and great staff.
Stayed in March 2023
Reviewed: March 9, 2023
Kika
United States of Americabig desk, very accommodating front desk, I had an early call time on Sunday and they provided me with an earlier breakfast
Stayed in March 2023
Reviewed: February 20, 2023
Jones
United States of AmericaI still haven't received my deposit back
Friendly staff
Stayed in February 2023
Reviewed: January 30, 2023
Essence
United States of Americanothing , everything was great
the property was clean and the staff were amazing
Stayed in January 2023
Reviewed: December 27, 2022
Lisa
United States of AmericaThe staff was so nice and friendly.
Stayed in December 2022
Reviewed: December 19, 2022
Samantha
United States of AmericaWe had very noisy neighbors.
The room was perfect and very spacious! The hotel lobby was in great shape. The indoor pool was what I expected and the breakfast was great!
Stayed in December 2022
Reviewed: October 17, 2022
Littlejohn-graham
United States of AmericaThe hot water went out on my last day. I wish there was a hot tub and patio.
The breakfast was great. The staff was great. The parking and distance from everything was great. I was beyond pleased. I wouldn't change anything about my stay.
Stayed in October 2022
Reviewed: October 10, 2022
Joshua
United States of Americana
rooms
Stayed in October 2022
Reviewed: September 24, 2022
Tony
United States of AmericaThere were no complaints on our end. Our room was nice and comfortable. And the hotel itself, is centrally located. We will be booking there again.
Everything about the property. It was centrally located to restaurants, gas stations and most importantly the highway. The staff was awesome and welcoming. Terry Johnson and the rest of the hospitality crew made my wife and I feel as if we had checked in to our own home! Thanks and we are looking forward to the next time!
Stayed in August 2022
Reviewed: September 12, 2022
Kevin
United States of AmericaStaff was polite
Stayed in September 2022
Reviewed: September 10, 2022
Barnes
United States of AmericaA little pricey for my budget but it was a gift so I spurgled on this one.
Very friendly staff. Very clean facility.
Stayed in September 2022
Reviewed: August 29, 2022
Christina
United States of Americavery friendly staff, rooms was excellent
Stayed in August 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content