I had contacted the facility by phone and my message to let them know that we would be coming a little early and ask if it was okay for us to check in about 2:00 and I never received a message back either by telephone or text through the app from the hotel. We were able to still check in early when we got there but it was a little disconcerting that no one responded when I had requested it initially 2 days prior to our arrival. On a second note the breakfast was just so bad. I know it is a complimentary breakfast but I've had so much better breakfasts at cheaper establishments.

The staff was very friendly when we arrived the hotel is beautiful on the inside very well decorated the room suite was wonderful. Always enjoy having a sitting area and a sleeping area separate. That's always a plus. The bed was exceptionally comfortable.

Stayed in May 2024

Didn't get breakfast.

Stayed in April 2024

Nothing bad to say really if you care about TV ours didn’t work and they didn’t send anyone to fix it

Employees were nice and it was clean and comfortable for the price

Stayed in May 2024

There are very few hotel brands in the US that seem to be unable providing access to the internet, unfortunately the Fairfield Inn & Suites is one of them. We are frequent travelers and have been struggling with this unspeakable msftconnecttest access also at Holiday Inns before. You simply cannot connect laptops to the Wifi (cellphones are easier), which can be really awkward on a business trip with conference calls scheduled. Sorry to say - this is a dealbreaker.

Modern and comfy business hotel in pretty good location. Friendly staff, very well equipped Fitness room, beautiful indoor pool, great breakfast. Our stay was almost perfect, only the Wifi let us down.

Stayed in April 2024

Our biggest complaint is that we couldn't make the room comfortable. It was either warm and humid or freezing and clammy. When I asked for a printed receipt, the woman at the desk was not happy about it.

Breakfast was good. The workout room was only moderately equipped, but I'm glad they had an elliptical. The bed was comfortable.

Stayed in April 2024

There was not any drink in the room, at least water, it’s a natural drink.u

Breakfast was good, you should think about supper also

Stayed in April 2024

nice staff

Stayed in April 2024

Cheaper prices🤣

Breakfast was good, regular sugar needed for coffee

Stayed in March 2024

Same

I made comments on the 1st survey. I will not repeat.

Stayed in September 2023

That coffee and hot water for tea isn’t available in the lobby

The staff was very nice , everyone was friendly

Stayed in November 2023

Difficult to access, need to make u turn to get back to downtown area.

Large comfortable room, plenty of space to relax. Housekeeping was excellent!

Stayed in September 2023

I ironing board cover kept failing off

Breakfast was great 👍

Stayed in September 2023

Charged way too much for a pet fee.

Stayed in September 2023

There is no negative things I can say about this hotel

The staff where exceptional they over and above giving us a latter check out because of the hurricane

Stayed in August 2023

Light bulb went out in bathroom night before we checked out. A/C wasn’t cold enough. Had it set to 68 and was 77 when we checked in and only made it to 75 by the third day when we checked out. Decor seemed a little old and tired.

Fair price. Good location. It was clean enough staff seemed competent.

Stayed in August 2023

The room smelled like old stuffy! A/C didn't work ! The breakfast was bad!

The beds are very comfortable.

Stayed in July 2023

Housekeeping was unsatisfactory. No one cleaned our room. Guest laundry was closed to guests because the facility laundry was broken down and the facility was using it. Shortage of towels.

Breakfast was ok at best.

Stayed in July 2023

The sofa bed was a twin not a normal full or queen

The staff were helpful. The food was good.

Stayed in July 2023

The indoor pool should be heated since it’s so cold in the building.

The Breakfast and the indoor pool

Stayed in July 2023

Every time we took a shower, bathtub drain would extremely stop up. We probably should have let the front desk know, but the main issue we were having was with housekeeping...because we had our dog with us, we were advised by the front desk person when we checked in to hang the "paw" tag to let housekeeping know we had a dog. This resulted in our NEVER getting our room cleaned NOR did we get clean towels. Our dog was never left in the room by himself; when we left the hotel he went with us. On Wednesday in the evening I inquired about fresh towels, I was told by the front desk that they would have housekeeping bring towels and clean the room Thursday morning. We were out all day on Thursday; when we returned we still had dirty towels in the bathroom, no clean towels, and no cleaned room. I had to go down to front desk AGAIN Thursday night to ask for towels.

Property is attractive and well-maintained. Beds were comfortable, A/C was lovely, room was clean, attractive and in good condition. Lobby was very attractive. Free breakfast was delicious!

Stayed in July 2023

The location was great and very quiet.

Stayed in April 2023

Room size, furniture. Had to move a lamp to the desk to work.

Breakfast was good. I did not care for the studio room. Next time would get a suite. Furniture is outdated but bed was comfortable. Shower head needs updating as had limited water pressure.

Stayed in June 2023

The pet fee of $75 was a surprise and totally outrageous. Won't be staying at a Fairfield Inn again for that price. Almost as much as the room. Bed was supposed to be King sized, but was a queen!

Nice room, facilities. Staff was great!

Stayed in June 2023

Nothing

The property was very clean, the staff were friendly and the room was perfect.

Stayed in June 2023