No air conditioning - which is common in San Francisco, but the windows in my assigned room did not open. I had to ask to be moved to a different room because it was stuffy; Internet was horrible. Front desk said it was my computer "since nobody else complained about the issue"; after restarting my laptop twice, I noticed that also on my phone there was no wifi = it was not my computer.

clean room, clean towels

Stayed in June 2023

Only two things: 1) the refrigerator was very loud and I ended up unplugging it because it just made too much noise. Would recommend quieter models. 2) a screen in the window would be great. It was a bit hot in my room and I didn't want to use the AC unit (they're always too loud), but the window doesn't have a screen and that would've been nice to prevent bugs coming in.

Great! Breakfast was a suprise and very appreciated. The room was well-equipped and the staff very friendly and kind. Would recommend to anyone seeking a good budget hotel!

Stayed in May 2023

Very basic breakfast. Pillows very big and on the uncomfortable side. USB ports in the room will be helpful for international travelers. Walls in room can do with a wash. ?coffee stains etc

Bathroom small but comfortable.Could open window. Minimum noise from outside.(On 6th floor) Fridge,microwave and coffee maker made stay just more pleasant. Apart from walls,room and bathroom was clean.Staff helpful

Stayed in May 2023

Not enough space for luggage and the shampoo conditioner and body wash were not refilled.

The Indian staff Gotham (i think i got his name right) was very polite and accommodating, he deserves a 5 stars. The hotel is dated but liveable, thing i can suggest is that they can remove the wooden cabinets to make space for the luggage especially if the visitors are from international flights. The bread coffee and fruits during breakfast are acceptable, but i hope they can add at least boiled eggs.

Stayed in June 2023

A bit old fashioned and some things can feel a little 'loose'.

Clean room and kind workers.

Stayed in May 2023

Housekeeping kept knocking at my door although it was before the 11 am check-out time and I had the "do not disturb" sign on the door. Why were they surprised I was in a bad mood? TV not hooked up to internet so there was no anything. Strange there was no microwave when the mini-fridge had capacity for frozen meals and restaurant leftovers. There was an iron but no ironing board.

Perfectly clean, reasonable price & great location. Refrigerator was very cold and I could take a very hot shower.

Stayed in May 2023

The breakfast wasn't the best they could do better with that it was only coffee tea cereals toast an apple very basic and the decorations in the dining room need redoing

Loved the location the room was very small the lobby was miss leading and didn't say much for the hotel on first impression

Stayed in May 2023

The breakfast wasn't good.

The staff was nice. The room was comfortable.

Stayed in May 2023

The breakfast didn't really have much to offer unfortunately.

The staff was great and Eric the manager was very professional and nice. I enjoyed the comfortable bed and the robes were a nice touch. .

Stayed in May 2023

Stayed in the petite room and boy was it PETITE. No view, no air conditioning or fan, so a bit sticky at night. Didn't like the doors between rooms.

Perfect location two blocks from Union Square, the cable cars and the BART. Comfy bed, clean room, good shower, cute retro elevator.

Stayed in April 2023

Too many homeless.

Location. City centre. Affordable price.

Stayed in April 2023

The bathroom was a little bit too small, making it really unconformable for a tall person. Moreover, I woke up with a bit of back pain, so I assume the bed was not the most comfortable. I don't have cons on anything else.

Very polite staff, the room and bathroom where clean. There is also free breakfast at the hotel; not the best one, but at least there is. The position is Excellent! It's just around the corner from union square.

Stayed in April 2023

a little noisy at night if your room is faced at the Main Street.

So much friendly staff and good breakfast. Staff was always helpful. Room was clean and clean and good relation money vs quality.

Stayed in April 2023

Bit noisy but our room was right beside the lift, the continental breakfast was abit odd, it gave hostel vibes more than hotel

Very Good location! Great price too, room was fine, i was clean and that's all we needed!

Stayed in April 2023

The bed was extra firm witch I did not like . No a.c. and it was warm Also very noisy all night long garbadge truck and even the odd singer outside .we were on the 6 th floor.

the staff were great,taking our luggage to store as we were there early in the morning,it was really clean althought very strong scent in the room.We were pleased with the bus services ,right outside the hotel.the old charm was great,old elevator was so nice. .

Stayed in April 2023

the walls are really thinly, the breakfast is really bad

Stayed in April 2023

No lights worked in the room

The loft!!!

Stayed in March 2023

The TV system is very complicated and difficult to use. An instruction sheet or something similar would be helpful.

Both the location and the continental breakfast were excellent.

Stayed in March 2023

The room television was completely baffling. Just trying to watch a live news channel proved beyond my capabilities .

Very good value for the heart of downtown San Francisco with friendly helpful staff. plus, at breakfast, you got to make your own eggs. cook.

Stayed in February 2023

Price was consistent with the pros and cons of the hotel (see above).

Relatively low price for SF, excellent personnel. The room comfort was on the minimalist side: small room, a little dated, without desk, etc. But it was really clean, comfortable, and quiet. This was exactly the quality/price ratio I was searching for (~150€/night). Perfect wifi network. The hotel neighborhood was safe. Breakfast was proposed (pastries, bread, juice & coffee). Many options for more advanced breakfast in the neighborhood, when desired.

Stayed in February 2023

The room close in front of the street (at the first floor) was noisy during the week-end until 2am.

Close to Union Square, very nice breakfast and all the persons working at the hotel were vary kinds and helpful.

Stayed in February 2023

Stayed here twice in Feb. Room 609 smelt slightly damp and musty but 203 was fine Walk to Bart ( Powell) is about 10 mins No other negatives this place is very slightly faded but basically fine..I would repeat stay

All round value for money. Lots of choices on tv Easy to control heat Less street dwellers outside than most downtown hotels.

Stayed in February 2023

Hotel.is old and has not been renovated for a long time

Location was great

Stayed in January 2023

No phone functioning in the room. NOT EVERYONE travelling has mobile data on a phone or a local SIM card for very short stays. I chose the hotel based on the (rare)phone on my room, not so, not functioning phones, across the board. Reception did offer mobile phone but this is not the same as 24 hr access for friends ringing in to the guest room

Reception v welcoming , helpful and permitted an earlier check in which is always appreciated. Breakfast abundant, always appreciated.

Stayed in January 2023

very small room, nowhere to put clothes

quite quirky, old fashioned and mismatching

Stayed in December 2022