7501 Madison Ave, Fort Smith, 72903, United States of America
#21 of 23 hotels in Fort Smith
Guests' ChoiceBased on 85 hotel reviews
6.2Cleanliness
6.9
Comfort
6.9
Location
8.1
Facilities
6.8
Staff
7.6
Value for money
6.9
Free Wifi
7.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 30, 2024
Susan
United States of AmericaNo one said all utensils are in the dishwasher. We bought a 4cup coffee maker because no coffee machine in room. On second day I called to find out hours of operation for pool and was informed pool had been closed for two years.
Convenient location to visit family, lots of store in area. So many restaurants and eaterys to choose from.easy directions to anything your looking for. Nice appliances in room. The staff was very friendly, we chose to change linens ourselves. You just take them rolled up to desk and they give you clean sheets covers and towels every time.
Stayed in April 2024
Reviewed: April 2, 2024
Dustin
United States of AmericaWell I stayed there 3 times first time was ok the other two times was not so good had to switch rooms cause the bathtub was dirty and when they switched me that bathtub was nasty too. Then the third night I got a room same thing. Horrible when the guest has to clean the bathroom
I like the location it is by a lot of restaurants and stores.
Stayed in March 2024
Reviewed: February 10, 2024
Jorge
United States of AmericaJust kinda weird how there were no one at front.
Kitchen a plus for work
Stayed in December 2023
Reviewed: January 31, 2024
Wagoner
United States of AmericaIt was really noisy.
It looked clean all around.
Stayed in January 2024
Reviewed: January 21, 2024
Reyna
United States of Americaeverything.
Stayed in January 2024
Reviewed: December 1, 2023
Martin
United States of AmericaIt wasn't very clean the floor was awful. And we didn't find out until we got there that we had to pay 60.00 for my little dog.
It was close to shopping and restaurants
Stayed in November 2023
Reviewed: November 12, 2023
George
United States of AmericaIt would have been nice if the pool was available, pool hasn't been open in a couple years.
Facility did not offer breakfast, excellent parking, clean room, friendly staff. Close to shopping and restaurants. Rooms are equipped for longer stays.
Stayed in November 2023
Reviewed: October 8, 2023
M
United States of AmericaNa
Friendly
Stayed in September 2023
Reviewed: May 7, 2023
Yesenia
United States of AmericaThe sofa bed was in a bad shape and never been cleaned, my son slept there he woke up with a bite in his neck like a bug, there was a smell in the hallway it was horrible,
Nice room, good price
Stayed in May 2023
Reviewed: April 10, 2023
Sanders
United States of AmericaThe old stained couch bed n chair
The bed
Stayed in April 2023
Reviewed: July 25, 2022
C
United States of Americanoisy
location
Stayed in July 2022
Reviewed: June 7, 2022
Richard
United States of AmericaNo light above the bathroom mirror. Had to go out just to get a good cup of coffee.
Price and location.
Stayed in June 2022
Reviewed: April 27, 2022
Ken
United States of AmericaI killed 3 small roaches in the bathroon. 1 bar of soap isn't enough for shower and sink.
All in all, this is a good hotel. The location is great. The bed is comfortable. The room is nice. The staff is helpful and courteous. I would consider staying at the hotel again.
Stayed in April 2022
Reviewed: March 29, 2022
Jeanie
United States of AmericaWater never got hot enough, you could hear EVERYTHING from everyone around your room, found trash under the table in our room and items from previous guests in our closets, tv picture was going out and you could see lines on the tv, bed was lumpy and creeked everytime you moved.
Location and room set up
Stayed in March 2022
Reviewed: March 20, 2022
Michelle
United States of AmericaThe roaches were terrible
The location was great
Stayed in March 2022
Reviewed: July 18, 2021
Kester
United States of AmericaThe pool was closed and the bed was smaller than I expected. They also only clean rooms once a week, so we had to ask them to come make the bed and take out our own trash. The kitchenette did not have any forks and only had one dinner spoon, one soup spoon, and two butter knives.
The kitchenette with a full size refrigerator was a plus for our 5 night stay.
Stayed in July 2021
Reviewed: March 18, 2024
Robert
United States of AmericaOnly part of the TV remote control worked,I could NOT control the volume or change channels. I called the front desk. Another one was brought to the room but it had problems too.
Too many roaches. I killed 5 while in the bathroom. Others crawled around out of reach.
Stayed in March 2024
Reviewed: March 2, 2024
Jorge
United States of AmericaOnce gain, no room keys, air unit not working, people on halls tryng to open ddor twice, due to the fact they knew no room keys so chance of door been left proped opened, i had to work from the room , and had to take my stuff w me of i had to leave my room , people were constantly walking the halls,not safe yet i had to stay or not get a refund, never heard from house keeping, never got a room key, again i wish o could get my money back.kitchenete no dishes no one, yet kitchen towels, tub spout constantly leaking, and wait found a needle on top of cabinet, i felt like i was in a controlled facility and didnt even sleep or rest, neither left the room due to not feeling like i could leave my stuff how you normally would in a normal hotel or motel . I have pictures just because i feel like this place should asses these issues ,dont think i will be back even if they got room keys. Extended stay just makes it more unsafe.
None
Stayed in March 2024
Reviewed: March 2, 2024
Jorge
United States of AmericaI had to leave my door proped open if had to go eat or work, no room keys wete given , had to wait down at lobby till clerk went and opened other guests door for same reason, lotta people drinking,grilln, in loot, not what a stay should be like, i didnt ask for refund tried to understand, and feel got lured into because is non refundable, still was to be partial at least.i was gonna come back next week so i tried been understanding.
Wish i had good experience
Stayed in February 2024
Reviewed: February 17, 2024
Jamie
United States of AmericaMy NON smoking room totally smelled like cigarettes. And the free coffee was horrible.
Clean room, comfy bed, shower was great.
Stayed in February 2024
Reviewed: February 14, 2024
Wickem
United States of AmericaTHE EMPLOYEES WAS NASTY AND RUDE I WAS EVICTED FOR NOTHING AN WHEN I WHY IT WAS SO MANY THINGS THEY WAS MAKING UP I WAS LIKE CONFUSED I MEAN YES I WAS LATE BUT I WAS ALWAYS LATE FROM DAY 1. THE EMPLOYEES ARE VERY NASTY AN RUDE LIKE LIZZIE WAS THE MAIN 1 I FELT LIKE IT WAS A RACE THING BECAUSE I HAD A ALTERCATION WITH SOMEONE THEN I WAS EVICTED AN THAT WAS WRONG. AND RONNIKA WAS VERY RUDE ALSO IT WAS JUST RACES AN I GOT EVICTED.
I LIKED THE KITCHEN THE BIG FRIDGE AND I DID MEET NEW PEOPLE SO I DID LIKE THE FACT I MADE NEW FRIENDS. I MEAN IT WAS CLOSE TO STORES SO EVERYTHING WAS PRETTY MUCH ON HAND SO THE KITCHEN, MAKING FRIENDS, AND STORES.
Stayed in January 2024
Reviewed: October 16, 2023
Korinne
United States of AmericaI didn't like the fact I paid for 5 nights and was locked out of my room on the 14th and told to pay another $80 to get back in my room staff talked to me like I was trash
Stayed in October 2023
Reviewed: August 14, 2023
Sarah
United States of AmericaBed bugs!!!!!!!!!
Lication
Stayed in July 2023
Reviewed: July 29, 2023
Simmons
United States of AmericaAir conditioning was broken, roaches in room, pool was closed, toilets barely flushed, door were left unlocked
Staff was great. Location was great.
Stayed in July 2023
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