Reviews of The Ritz-Carlton Dallas, Las Colinas This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
4150 North MacArthur Boulevard, Irving, TX 75038, United States of America
#17 of 85 hotels in Irving
Guests' ChoiceReview Score
Based on 39 hotel reviews
8.7Score breakdown
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Cleanliness
8.9
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Comfort
9.2
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Location
9.1
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Facilities
8.9
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Staff
9.1
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Value for money
7.5
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Free Wifi
7.5
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Showing 1 - 25
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Reviewed: March 26, 2024
Casillas
United States of America1 review10“I flew in for the concacaf nations league finals match, and wanted to stay somewhere nice. Treated myself to the Ritz an”- • Leisure trip
- • Solo traveler
- • Guest Room with Balcony and Limited View - Low Floor
- • Stayed 1 night
- • Submitted from a mobile device
Nothing.
The facilities were very nice, and the staff was awesome. Cory and Kris were amazing.
Stayed in March 2024
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Reviewed: March 12, 2024
Linda
United States of America1 review10“Wonderful”- • Leisure trip
- • Family with young children
- • Guest Room with Balcony and Limited View - Low Floor
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
The staff was amazing!!!
Stayed in March 2024
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Reviewed: September 21, 2023
Kemberly
United States of America3 Reviews9.0“Comfortable and Pleasant”- • Leisure trip
- • Family with young children
- • Villa with Balcony and Golf View
- • Stayed 3 nights
- • Submitted from a mobile device
Location and Staff was excellent!comfortable
Stayed in September 2023
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Reviewed: August 23, 2023
Michelle
United States of America5 Reviews10“Exclusive, get away right near home.”- • Leisure trip
- • Couple
- • Guest Room with Balcony and Inland View
- • Stayed 3 nights
- • Submitted from a mobile device
Incredible property. Incredible staff thank you Marcus Sanchez, and Kyle, for making our stay very enjoyable.
Stayed in August 2023
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Reviewed: July 17, 2023
Jones
United States of America1 review10“Everything was wonderful”- • Leisure trip
- • Couple
- • Corner Guest Room with Inland View
- • Stayed 1 night
- • Submitted from a mobile device
It was beautiful and comfortable everywhere we went on the property.
Stayed in July 2023
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Reviewed: January 2, 2023
Barbara
United States of America10 Reviews1 helpful vote9.0“it was very nice but not exceptional.”- • Leisure trip
- • Couple
- • Tower Accessible Room King
- • Stayed 2 nights
- • Submitted from a mobile device
location close to people we were visiting
Stayed in November 2022
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Reviewed: November 27, 2022
Pamela
United States of America4 Reviews10Exceptional- • Leisure trip
- • Couple
- • Cottonwood Valley Room with One King Bed
- • Stayed 4 nights
Room neighbors were a little loud and hot tub occupants were loud
The food and service was good. The housekeeping staff was very accommodating, and efficient.
Stayed in November 2022
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Reviewed: January 30, 2022
Thomas
United States of America2 Reviews10Exceptional- • Leisure trip
- • Couple
- • Acessible Cottonwood Valley Room with One King Bed
- • Stayed 1 night
- • Submitted from a mobile device
Awesome
Stayed in January 2022
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Reviewed: January 29, 2022
Wendy
United States of America1 review10“Lovely accommodations, and excellent service! Thank you. Wendy George”- • Leisure trip
- • Solo traveler
- • Villa Room with One King Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Excellent service, lovely accommodations! Thank you! Wendy George
Stayed in January 2022
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Reviewed: December 13, 2021
Leslie
United States of America4 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Villa Room with One King Bed
- • Stayed 2 nights
- • Submitted from a mobile device
everything
Stayed in December 2021
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Reviewed: August 16, 2021
1986
United States of America2 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Villa Room with One King Bed
- • Stayed 1 night
- • Submitted from a mobile device
The extra perks such as hot tea & lemon/cucumber water was not available in the spa, extra blankets in the room, mini bar was not stocked, and food menu is limited and quality overpriced.
Spa, rooms were comfortable.
Stayed in August 2021
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Reviewed: June 26, 2021
Wan
United States of America7 Reviews9.0“Excellent Getaway on a Resort”- • Leisure trip
- • Couple
- • Villa Room with One King Bed
- • Stayed 3 nights
- • Submitted from a mobile device
Crowded pool during the day
Wonderful and relaxing getaway for the weekend.
Stayed in June 2021
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Reviewed: June 2, 2021
Tyler
United States of America6 Reviews10Exceptional- • Leisure trip
- • Couple
- • Corner Tower Room King Bed
- • Stayed 3 nights
This is a beautiful hotel. Staff is great and food is good. I think Covid was the only issue. Its not just this hotel but most have the restrictions. I just don't like the restrictions. Not there fault.
Stayed in April 2021
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Reviewed: August 5, 2023
Campbell
United States of America1 review5.0Fair- • Couple
- • Guest Room with Balcony and Inland View
- • Stayed 1 night
- • Submitted from a mobile device
It took between 35 to 45 minutes to get our drinks at pool side food took 45 minutes. We were woke up at 7:50 am by sawing, hammering.
Staff at front desk and bar were excellent
Stayed in August 2023
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Reviewed: January 13, 2023
Patrick
United States of America1 review6.0“An expensive hotel with nice staff and good food but rooms that are unjustifiably mediocre relative to the rate guests p”- • Travelers with friends
- • Guest Room with Balcony and Limited View - Low Floor
- • Stayed 1 night
- • Submitted from a mobile device
Given the price of our stay, there were a few things that were subpar and, frankly, not acceptable. First, the television in the room was inferior and came across as a means by which the hotel tried to gouge its own customers. Unlike those in most hotels (including those that are considerably cheaper) either the television was not a smart tv or its streaming options were limited to pay-per-view., meaning that you could not log in to your Netflix, YouTube, or other streaming accounts. Smart TVs have become industry standard in hotels for this very reason. However, in order to watch anything other than live, basic cable at Las Colinas, you had to pay for it, and at a completely unreasonable price point. TVs at Las Colinas should not be inferior to those at much cheaper hotels. But they are, and adding insult to injury, they make you *pay more* just to be able to watch anything of your choosing. Second, the towels and robes in the room were about as soft as sandpaper. At a hotel this expensive, they should be spa quality, no exceptions. Instead, they were stiff, scratchy, and altogether uncomfortable. One could literally buy nicer towels and robes at Walmart, on the cheap. I cannot for the life of me understand why this is a corner the hotel would choose to cut. Third, the mattresses were stiff, uncomfortable and low quality. When paying over $500 per night at a hotel, one of the very first things a guest expects is a high quality, luxury mattress that allows for a comfortable, rejuvenating night sleep. An uncomfortable mattress is the surest way to alienate many guests, myself included. I’m not exaggerating when I say that the mattresses at a Holiday Inn Express are much more comfortable. The mattresses in our room at Las Colinas were more comparable to those at a Ramada. Ruminate on that for a while. Lastly, the furnishings in our room simply were not commensurate with the price we paid. They felt dated, cookie-cutter, cheap, and a very, very far cry from luxury.
The staff was very courteous and went above and beyond to accommodate me and a friend who both happened to be stranded in Dallas at the same time on account of a blizzard. The food from the steakhouse restaurant was excellent.
Stayed in December 2022
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Reviewed: October 10, 2021
Kimberly
United States of America2 Reviews5.0Fair- • Leisure trip
- • Couple
- • Villa Room with One King Bed
- • Stayed 3 nights
- • Submitted from a mobile device
Need to be updated badly. Tiny showers and old technology. Room service menu was limited. For the price of the rooms we expected a lot more.
The pool
Stayed in October 2021
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Reviewed: September 19, 2021
Brinleigh
United States of America1 review3.0Poor- • Leisure trip
- • Group
- • Villa Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Room and patio looked directly into a crowded putting green. Rooms in double room were DOUBLE sized beds, not queen sized beds as is expected and typical. Hotel was apparently unable to accommodate moving us to another room. We changed hotels since we were left no other option.
Stayed in September 2021
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Reviewed: August 30, 2021
Wilkinson
United States of America9 Reviews3 helpful votes1.0“Very disappointed”- • Leisure trip
- • Couple
- • Cottonwood Valley Room with One King Bed
- • Stayed 2 nights
- • Submitted from a mobile device
I booked a room to congratulate my wife on her birthday. The view from the room I chose was a valley, but the view from my room was the roof of a building. When we arrived, there was no waiter at the entrance of the hotel. During the epidemic, I received a notice requesting to wear a mask, but there were basically no masks in the hotel, and the chairs made by the guests were not disinfected by waiters. I did not see anyone doing sanitation all day in public. Mosquitoes everywhere.
Location, swimming pool,spa
Stayed in August 2021
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Reviewed: July 18, 2021
Yaniv
United States of America3 Reviews4.0“Disappointed”- • Leisure trip
- • Couple
- • Cottonwood Valley Room with One King Bed
- • Stayed 1 night
- • Submitted from a mobile device
The rooms are not updated and disappointing. Can find much better hotels for half the price
Stayed in July 2021
-
Reviewed: January 5, 2024
Sturm
United States of America1 review10Exceptional- • Leisure trip
- • Couple
- • Corner King Room with Balcony and Golf View
- • Stayed 4 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in January 2024
-
Reviewed: August 7, 2023
Sebastian
United States of America7 Reviews10Exceptional- • Leisure trip
- • Couple
- • Guest Room with Balcony and Limited View - Low Floor
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in August 2023
-
Reviewed: December 19, 2022
Michael
United States of America22 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Tower Room King Bed
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in December 2022
-
Reviewed: August 25, 2022
Sonia
United States of America6 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Tower Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in June 2022
-
Reviewed: August 16, 2022
Garcia
United States of America5 Reviews10Exceptional- • Leisure trip
- • Couple
- • Cottonwood Valley Room with One King Bed
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in August 2022
Showing 1 - 25
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